Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: Printing issue with the G Live voucher and
Refund requestI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: it doesnt matterIf I said it was purchased without my permission, you credit itMY credit card company will submit a charge back that you all will be responsible for
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I wasn't able to find your purchase using
this email addressCould you have used an account associated with another email address to make the purchase?Once I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.It looks like this has already been taken care of, but if you need any
additional help, please let me know.I can confirm that your contact information was communicated to the merchant for your purchase of "Group and Youth Training Instructor Courses Bundle" on 1/11/and they should have been in contact with you within business days to assist you with redeeming your Groupon.Of course, since business days has passed, if you still have not heard from this business, please let me knowThank you so much for your patience.Regards,*** *SupervisorGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I was again offered $in Groupon bucks to use within hours for the lesser value of the voucher I purchased I was told I could give the voucher I purchased to someone else to use The Groupon I purchased was meant to be a gift for my husband and myself for Christmas I broke my hand and was unable to use the voucher I am again requesting that the $groupon bucks that was offered instead be issued as a refund
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***In ticket ***, it was stated:I want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safeWe have issued a refund to your *** ending in *** for the *** *** Groupon purchased without your consentPlease allow up to business days for the refund to appear on your statementWe have also removed the credit card on file in your account.If you have any additional questions, please let me know through here.Regarding your complaint: Thank you for taking the time to speak with me today by phoneAs discussed, we are an internet based company and typically respond to electronic requests by emailHowever, we are always available by chat and email at [email protected] hours a day, days a week.With regards to the unauthorized purchase in your account, we have provided a full refund to the original form of payment for the unauthorized charge activity on your accountWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.Thank you for your understanding and if you need anything additional, please reply to me here.Enjoy the rest of your weekend.Kind regards,***ManagerGroupon Customer Support

Contact Name and Title: Groupon
Hi ***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I am truly sorry for the difficulty
I see that your refund was successfully processed on 21th OctoberPlease let us know if you need
any additional help
Regards,
***
Manager
Groupon Customer Service

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We would need the email address
associated with the Groupon account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11008788, and find that this resolution is satisfactory to meI have been a loyal customer to Groupon because of their incredible customer service, and am glad to once again have the opportunity to recognize their hard work in a positive wayThank you Revdex.com and thank you, GrouponI appreciate the time and effort spent on both of your parts to resolve this small issueI am excited to say that I will be receiving the item I was promised within the next couple weeks- I look forward to it! Have a wonderful New Year.
Sincerely,
Samantha ***

Hi ***
I'm very sorry for any trouble. I checked your account and I can see that we've issued a full refund to your credit card on 05/10/2017.If you need any additional help, please let me know.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am truly sorry to hear about the
experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case.To help make up for the trouble, I just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer ***

Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the troubleWe appreciate receiving feedback like yours, as we use it to review the deals we run on our site
I see that we've had reports of them
refusing to honor GrouponsIn circumstances like this, we typically need to reach out to the business before issuing a refundWe want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intendedUnfortunately, we haven't been able to resolve the issue with the businessAt that point, we've decided it's best for our customers to cancel this deal and offer a refund to anyone who was unable to redeem their GrouponWe were in the process of notifying our customers, but we want to make sure you are taken careAnd it looks like when you made your original purchase, $in Groupon Bucks was automatically appliedWe are only authorized to issue a refund to the form of the payment used for the original purchase
Additionally, I see that $promotional discount was applied to this orderWhen a promotion is applied to an order, we generally can't reinstate it for future use after your order has been refundedYou can visit www.groupon.com/pages/md-discount to read more about the promotions we offer
However, because this Groupon didn't work out through no fault of your own, I'm happy to make sure you still have an opportunity to use your promotional discountI've gone ahead and issued $in Groupon Bucks for you to use within the next daysThis credit to your Groupon account will automatically apply at checkout once you're ready to make your next purchaseYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons
I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help
Regards,
*** N
Manager
Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, it looks like we processed a full
refund for the Round-Trip Transportation to Daytona Beach from Orlando deal on 8/8/back to your original form of paymentWe sincerely apologize for the delay in processing the refund, however, we needed to confirm with the merchant that the service was not provided prior to processing the refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: While this deal is non-refundable, we
are able to reach out on your behalf via our scheduling team.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because I have received zero evidence from *** *hat this is in fact trueAs far as the customer is concerned, this reason could be given any time an individual attempts to use a cash back deal with Groupon since the customer gets no confirmation that they have registered a card successfully or notIn fact, the ONLY email that's received with a cash back deal seems to be that it was USEDI believe at this point this needs to be filed with the state's attorneys office because this is advertising and the customer is hearing solely from Groupon when in fact this is supposedly determined by *** and yet, the customer gets zero proof from *** *hat the card wasn't registered at the right timeSounds like a good scam to get over on people, and for my family that has heard about this whole fiasco, it has deterred them all from using Groupon dealsNice method of losing business
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: While this deal is non-refundable, we are able to reach out on your behalf via our scheduling team or Trafor Groupon Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
**ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from support***Regarding your complaint, I'm really sorry for any
trouble. Unfortunately, this Groupon is final sale, so I am not able to issue a refund. This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself:https://www.groupon.***I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support