Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
information my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com Please read the information below and if you have any further
questions, please reply directly to that email rather than through the Revdex.com, and I'll personally follow up with you from there. Regarding your complaint: I'm terribly sorry about the frustration regarding shipping delays for your two Groupon Goods purchases If we're discussing the two orders for the Bluetooth Activity Trackers, they have both been delivered at this time I show that order *** was delivered on March 28th, and orde* *** was delivered on March 31st Please let me know if this is not the case.As we use third party warehouses and sellers to deliver our Groupon Goods to you as such big discounts, there can be some delays with tracking updates As the Fine Print for these items stated, most orders are delivered within business days However, I understand that it can be frustrating to not see your tracking number update with that movement in real time, and I'm sorry for any inconvenience this caused.As both of the items are marked as delivered, I hope this issue has been resolved Please let me know if there's anything else I can do for these orders.I’ve provided more specific instructions in my direct email to youAgain, If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I
appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your troubleWe completely apologize for the inconvenience caused with the
purchase and not providing a favorable solutionSince we have stated in the fine print that this deal is valid for one per person, you were not able to use with the merchant.However as a one off, we have provided a trade in for the voucherYou can Trade In for another deal! Here's how:Head to My Groupons on the mobile app or website.Select your dealSelect Trade In NowFollow the instructions to Trade In your voucher for a new dealTake your time finding the right deal!You can start or restart the Trade In process up until days after this voucher expiresIf the deal you find is less than the amount you originally paid, we'll leave the difference in Groupon Bucks to apply to a future purchase.If you have any more questions, or need any help, please let me know.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me but what about the thousands of other people who purchased the same charger and Groupon told them they are out of luck its past the return time frame? It's kind of strange everyone has the exact same issue around a month of use just past the point of return
Sincerely,
*** ***

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Sorry for any inconvenienceI wasn't able to find your purchase using this email addressCould you have used an
account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: Groupon is avoiding that there fine print is vagueFine print should read hotel cancellations must be done four days prior by 4pm to be refundable.
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I'm sorry for your experience and
that you did not receive a timely resolution.While we do have a firm day refund policy, the fine print of the deal does indicate "If vehicles are not eligible for the alignment service purchased, customers can reach out to us for a refund"As such, I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We were unable to find previous
communication with our customer support, nor were we able to find this Groupon, on the account associated with this email address.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint:I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay
tuned for an update via email.I’ve also provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards, *** *ManagerGroupon Customer SupportTell us why here

Complaint: ***
I am rejecting this response because:
To Whom This May Concern:It is literally a $something purchaseYou have it in your power to refund meTo say otherwise is simply untrue, ridiculous, and a waste of my timeThis customer service is abysmal and to say you have done everything in your power to resolve this is a flat out lie, particularly as I have been a good and loyal customer in the pastI am extremely disappointed and frustratedThe Revdex.com complaint stands and I will contact them to indicate such.*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I've just issued you a full refund
for this purchasePlease allow for up to business days for that to reflect on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer SupportTell us why here

Complaint: ***
I am rejecting this response because: I did not receive an email from the company.
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards,*** ** Supervisor Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: We indicate the base price point under the
title of the deal and next to each room option to help our customers quickly see the price range for the deal.To see the price for a specific date, hover your cursor over the calendar on the deal page.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: A refund was issued to your original form of
payment.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***SupervisorGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: the order was credited back to your
Groupon Bucks account on 9/1/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint:
I am rejecting this response because:
Sincerely,
Paul ***

Hi ***,Thanks for reaching out to us through Revdex.com.I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that you are not interested in our Trade in offer by Groupon by, which you can opt for a alternate deal.We understand that you are not
happy so we can go ahead and give refund in Groupon bucks to you.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I would first like to apologize for how long
it has taken to find a resolution for youI'm also sorry to hear that you were not able to utilize your voucher for *** Pool Care, LLCAs a one time exception, I have refunded you in full.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there. Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support