Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again
offer apologies for the difficulty you had redeeming your Groupon for "Three 60-Minute Massages." If you need any additional help, please let me know.I can confirm that your refund processed successfully on 1/24/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the original credit card and it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,*** *SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hello ***,Sorry for any confusionSince this was an oil change you were likely charged taxes related to the oil used in your carYou would have to work with the merchant regarding specifics about taxes applied to the service as tax laws vary from area to area.Each state and city has its own sales and use tax lawsIt is the business's responsibility to understand the applicable laws and to collect and remit tax for its deal accordingly when you redeem your Groupon.If you have any additional questions, please let me know.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support"Regarding your rejection: When a voucher has been purchased, it does not cover any taxes or fees that a merchant will calculateUnder our FAQ it states "Each state and city has its own sales and use tax lawsIt is the business's responsibility to understand the applicable laws and to collect and remit tax for its deal accordingly when you redeem your Groupon." For example, if you purchased a voucher for a restaurant, it is expected you still need to pay the tax and gratuity of your billThe additional charges you have incurred might have been from the taxes for the transaction, you would need to clarify with the merchant directly.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comSorry for any inconvenienceFor security purposes, we are unable
to address anyone else's account without their direct consentThe email address provided in your complaint is attached to an account under the name *** *Can you please confirm if the email address you've provided is correct? If there is an alternate email address that is attached to an account that has your name on it, please let us know and we will happily take a look furtherI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble, after
looking into your account I can see that the is an error in your refundWe're currently working to resolve this issue for youWe have refunded to your account manually and will be reflecting in your bank statement soon.As an apology I have issued $in your Groupon bucks account which you'll be able to use it for your future purchases.Thank you so much for your patience and if you need anything else in the meantime, please don't hesitate to ask.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I'm sorry for the issues that you have
had in trying to redeem your Groupon deal for *** *** EdinaThis is never the experience we want you to have.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because:
I was given a generic answer saying "we will look into it ", and told they reviewed and were unable to fulfill my request with no answer as to even whyA supervisor from their number (which is now disconnected by the way) had told me it would be cancelled and refunded and other than their generic policy, noone can give me any answers as to why The request for a cancel and refund was made before it was even in the hotels system...the hotel manager could see that and we had to prove we even had made an order with Groupon to check-in, when we told the front desk manager *** she was able to verify it wasn't in their system while we were staying at the hotel which is why we paid on a personnel credit cardBut this instance
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** * in ticket ***.Regarding your complaint: As previously stated, all Groupon Stores purchases are made through third-party vendors and not subject to the same refund policy as our Groupon GoodsThis merchant has confirmed they are accepting defective refunds.However, I understand that this has been a very frustrating situation, and I apologize for the inconvenienceI've issued $in Groupon Bucks to your account for the troubleGroupon Bucks apply automatically to your next purchases, and do not expire for days.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ** ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: We have issued the refund for this purchase, and given an additional credit to your Groupon account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, PLEASE reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your complaint, and all internal Groupon correspondence.As mentioned in the other response you've received, the main issue is the amount of time that has passedThe hypothetical resolutions that you've
proposed are certainly avenues we consider if we're notified of a defective product within the first two weeks of an item's deliveryBecause of the timeline involved, however, there's nothing more that we can do to rectify the issueI'm sorry for any frustration that this news may cause.Thank you for your understanding.Regards,***Manager Groupon Customer Support

Hello ***Thank you for reaching out regarding your Merchant Page on our site. Groupon offers customizable pages in the Groupon marketplace for almost all local businesses in the United StatesThese pages are free, publicly available, and are similar to phone book listings Given that
these pages use factual information, each page will contain information relevant to a merchant's business.If you find that the factual information on a Merchant Page is incorrect, Groupon is happy to update the business name, address or phone numberYou may also wish to claim your page and manage the content on the listing and highlight the unique aspects of your business.If you have any further questions or concerns, please feel free to reach out to our Merchant Support department at ***They are available Monday through Friday from AM to PM, CST.Thank you for reaching out and please let me know if I can be of further assistance

Complaint: ***
I am rejecting this response because: I still want proof of what was done that cause this
Sincerely,
*** ***

Hey Annie,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I have reviewed all your communication with
Groupon regarding this matterI have gone ahead and issued a refund for the order charged to the card ending in ***Please allow up to business days for the refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, ***
JManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am very sorry that there was a delay
in providing resolution to your issue. l see that your voucher was not redeemed, considering your request I will issue refund for your voucher with a value of $to original mode of payment. We're happy to provide this refund to you, but please note the Fine Print on all deal pages, when buying Groupons in the future, as we don't want youto have this frustrating experience again.Please allow up to business days for this refund to fully reflect on your statement. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.If you have any further questions, please let me know.Regards,***ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** RManagerGroupon Customer ***

Hello J,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I have issued a refund of $in Groupon
Bucks to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I have done this repeatedly alreadyI have said this repeatedly already that I have called, I have emailed, and that I have left several messagesWhat part of that do you not understand? I keep saying this over and over! Your company picked a very bad merchant that will not honor it's customers! That is unfair, that is not right! That is wrongYour company including you is not listening to meTelling me to do the same thing over and over with no results is insanity! They do not respond! They do not call back, do not email back..How many more times do I need to say this!
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve looped in a manager who works on
the Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***