Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***I responded to you a moment ago via email from ***@groupon.com.In ticket *** it was stated:"I do apologize that this has happened and there was a misunderstanding.The misunderstanding comes in with the fact that the chat was disconnected and we have to gain your permission to move furtherI do understand your point of view, but we have to adhere to our procedures too.Per your chat:*** *** I do apologize I cannot refresh the dealDo you have any other billing info that you might want to use? I will delete this failed order and please repurchase itI'll stay online for you.However, the chat was disconnected and no additional changes were madeGiven the initial question was not answered.We did issue the adjustment and must advise that we are creating an exceptionHowever, each contact is dealt with on a case by case basisIf a situation arises in the future, we are more than happy to evaluate that case, at that time, to see if there is anything we can doGiven the exception still stands.I apologize for any misunderstandingThe representative did email you, however, there was no follow up to the chat disconnected email and for this, I apologize.What I have done is issued $in Groupon Bucks for the misunderstanding for you to use towards your next purchaseThe Groupon Bucks are immediately available to use and are good until 05/06/2018.Thank you for your understanding."Regarding your complaint: I absolutely understand your frustrationI do see that we did ask you specifically to repurchase this deal while the live chat agent was connected to youHowever, the chat in ticket *** was disconnectedThe agent immediately followed up with you via email, but did not receive a response.Our system generates an order confirmation email for every purchase that is processed, as well as any that do not processWe can confirm that both order confirmation emails were sent to you directly on September 2nd at approximately 5:PM CSTAdditionally, the two orders that were placed were initiated four hours after your original contact with our agent in ticket ***.I can also confirm that another representative refunded your duplicate purchase on 10/20/back to your original form of payment.In regards to being informed that you can no longer receive refunds from Groupon: While we were happy to make an exception for you on 10/20/17, please note that we will be unable to provide further exceptions of this case in the futureHowever, we are more than happy to assist with refunds that fall within our standard return policy should you require one.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceAt this point, we must consider this issue resolved.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Complaint: ***
I am rejecting this response because: You continue to represent this companies business After more research I am seeing other ratings from consumers saying they are having the exact problem Groupon is able to get in touch with *** *** ** *** - but you will not help me get in touch with them They do not answer my calls or emails We are out over $
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleagues on March 23rd and April 13th In these tickets, we stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. Regarding the complaint on your compromised account;I'm so sorry for the confusion! It sounds like emails from our Account specialist team may be missing your inbox.We did receive your email on 03/and we sent a response on 03/We typically reply to customer emails within hoursIf you ever encounter this problem in the future, please check your spam folder as our emails may be ending up thereI also recommend adding *** to your safe-sender list or white-list.I know how frustrating it can be to wait for a question or concern to be addressed, so I've copied our reply to your original email below in case you are unable to locate itMy apologies again for the confusionPlease let me know if you need anything further.Regards,*** **ManagerGroupon Customer Support------------------------------------------------------------------*** *** ***Mar 10:pmHello ***Thank you for your patience in this matter and I am truly sorry for the difficulty.For your security and to prevent any future unauthorized purchases, your account has been deactivatedI want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safeYou can read more about our privacy and security policies here: http://www.groupon.com/legal.Additionally, I have issued a refund for the Groupons purchased without your consentPlease allow up to business days for the refund to appear on your statementWe have also removed the credit card on file in your account.If you would like me to reactivate this account, I am happy to helpWe strongly suggest that you use an email address other than the one originally associated with itIf you provide us with a new email address, we'd be happy to reactivate the accountIf not, we can reactivate the account with the previous email addressPlease let us know which option you prefer.Alternatively, if you would like this account to remain deactivated, I can email you any Groupons that you have yet to use.My apologies again for the troubleIf you have any additional questions, please let me know.Regards,***Account SpecialistGroupon Customer Support"While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***
No problemI just issued a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there via ticket ***Regards,*** *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: it appears you may have inadvertently
marked this voucher redeemed instead of following the redemption instructions included on the voucherMarking a voucher redeemed would not have redeemed your passes to start the day window unfortunately.Given you're a relatively new customer with us, we've just issued you a full refund and removed this Groupon from your account as an exception from the confusionPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm
that your refund processed successfully on 09/01/You should have received an email confirmation shortly after this refund was issuedYour refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThe amount charge was $totalWe provided a prepaid shipping label for you to mail the item back for a refundThis was not deducted in the refundYou were refunded the full amount of $Unfortunately, we are unable to offer replacements or reship items, which is why your returned product was refunded.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** SupervisorGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***.Regarding your complaint: It does look like the refund was already
processed back to your card on 11/23.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I can see that you have been working with
our Support Staff already and in fact have recently emailed with one of our Supervisors, *** who is still working toward a resolution for you*** has since started with working on our end with our Goods Team and the Vendor from whom we acquired these Goods to make this right for youThat we do not yet have a resolution is regrettable but it is not for lack of effort and I suspect they will have a fix for you within the next few days. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hi ***,
I'm really sorry for any trouble this has causedI checked your order and can confirm that we've already cancelled your order for "Hot Buy: Sealy Highfield Plush Euro Top Mattress" and issued you a full refundPlease allow up to business days for this to be reflected on your
statement
Thanks for using GrouponPlease let me know if there is anything else I can do for you
Regards,
*** **
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: You were fully refunded to your
*** ending in *** on March 21, 2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11103114, and find that this resolution is satisfactory to me
Sincerely,
Indra ***

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your
understanding.Regards,*** C Manager Groupon Customer Support

Hello Arthur, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] you have any additional questions, please reply to me
thereThank you for your understanding. Regards, Ponkannan *.ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, we apologize for your experience so farIf
you are still having trouble redee*** the expired Groupon at face value with the merchant, we recommend contacting them again directly using the information below. Google Express Customer Support: *** *** * *** ** https://support.google.com/shoppingexpress/contact/contact_us I’ve provided more specific instructions in my direct email to you. If you have any additional questions or if the merchant still does not reply in a timely manner to your contact through the information above to them, please reply to me there.*** *Groupon CS Manager

Complaint: ***
I am rejecting this response because:I did go to my bank *** and provided them the information that was givenThey returned the money to me and I thought this was settledThis morning the money was removed as Groupon had rejected the chargebackThis is being pushed to the point I feel they are daring me to file small claims in Utah on themIf the money is not returned within hours I will need to take legal actionI have no other options it appears
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund request for
order #*** which was purchased by mistake.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support