Groupon, Inc.

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I can see that the order has been refunded to you on 08/04/back to your account and you would have received an
email regarding the sameThus kindly check your account to confirm on the refund.We completely apologize for this situation and sorry for the trouble. Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **SupervisorGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Billing or Collection IssuesUnfortunately,
we will not be able to process a refund here as we are outside days from the date of the purchase in question.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: Although the tickets are finally ready to print, they were not at the time frame givenIt states:How G-Pass Works: Your G-Pass will be ready to print hours after the deal endsPrint the G-Pass and use it to enter the venue directly; you won’t need to redeem at will call. This did not happen because when I purchased this item the deal ended within hoursYou need to change the way this works and stop misleading people by telling them that they will have tickets within hours. I would appreciate a partial refund for the lies that were published on the websiteI shouldn't have to wait weeks after a purchase to find out where I'm sitting
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I am truly sorry to hear about the experience you had with this GrouponTo help make up for the trouble, I
just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement. I hope this helps to right the situationWe love having you as a customer and want you to continue to love using Groupon Your feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to try and prevent them from happening again.Thank you again for reaching out to usPlease let me know if there is anything else I can do for you through the email I've sent you directly. Regards,*** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/14) */
Hi ***
I'm really sorry, but unfortunately, because this Groupon expired so long ago, I'm not able to issue a refund to your credit card
For situations like this, we can only offer a credit in Groupon Bucks to help make up for any
trouble, so we've issued you $in Groupon BucksThis credit is available for you to use immediately and will expire in days
Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at ***
I truly appreciate your understandingPlease let me know if I can help you with redeeming any other Groupon purchases
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 9, 2015/07/15) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for the credit as requestedI do see it in my account

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I checked to see that there were orders
refunded to Groupon Bucks with a total value of $Unfortunately, we are unable to reactivate your accountHence, I've issued a refund of $back to your credit card ending in ***It should appear on your statement as a refund from Groupon, IncPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I can confirm that your refund processed
successfully on 03/You should have received an email confirmation shortly after this refund was issued. The credit of $is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I apologize for any confusion, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Hi ***,Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [email protected] your complaint: I am sorry for the trouble you encountered with redeeming this GrouponAfter the day of your purchase, we are only able to issue
refunds if the event has been canceled or rescheduled for a date that doesn’t work for youYou can still give this away as a gift if you decide it is something that you no longer would like to attend. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your refund for CTTW Diamond Engagement Ring.I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I just issued a full refund back to
the credit card you used for this purchase instead.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from *** via Ticket ***…please reply to me there if you
have any further questions.Regarding your complaint: I have provided updated information in my email to assist your bank in tracking your refund.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm very sorry for the confusion.I see, three orders of *** *** *** *** Groupon Live deal processed and are nestled in ***@ymail.com Groupon account.When an order doesn't process successfully the first time, we automatically try running your card again to get you the deal you wantedYou should have received an email right away explaining that we were continuing to attempt to process your order.In this case, we were ultimately able to process your first order, but because you placed additional orders in the meantime and each transaction was successful, there are currently multiple Groupons for this deal in your account.You should have received emails confirming these purchase with all the information you needIf you don't have that email, you can also find a breakdown of the transaction for any Groupon you've purchased right in your account.I've reviewed your request, but will not be able to issue a refund because your vouchers are final sale.This information is listed in the Fine Print, which can be found on your voucher and the page where you originally purchased this deal, http://www.groupon.com/deals/gl-big-church-night-out-2.We never intend to upset our subscribers, and we genuinely appreciate your thoughts.Please let us know as soon as possible if there's ever an issue preventing you from redeeming your GrouponWe'd love to help!Thank you for your understanding.Regards,***ManagerGroupon Customer ***"Regarding your rejection: At the time of purchase, these fees were listed on the deal page as final saleI can completely understand your frustration in this matter, but I must reiterate the previous replies that a refund is not possible for these purchases.However, as you're a loyal customer of ours, I truly do apologize for the inconvenience, and sincerely with this hadn't been your experienceI know this is not the desired outcome, but I have issued $in Groupon Bucks to your accountThis is issued as a sign of good faith that we don't ever want our customers to have a negative experience of this natureGroupon Bucks apply automatically to any future purchases until the amount is completely spent, and the value doesn't expire for days.Again, I'm sorry we were unable to provide you with the outcome of a refund in this matterIf you have any other questions, please reply to me, and I'll be happy to answer themHowever, at this point, this request is considered resolved.Thank you for your understanding.Regards,***ManagerGroupon Customer ***

Hey ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,***
**ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complain, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I see that we have processed a refund in
the form of Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: no email was ever receivedPlease send directly to ***@gmail.comI also have an issue with an order, for which two of the main components were left out of shippingThis is an on-going issue with Groupon!
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***