Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I have notified a Merchant Support specialist
who is reviewing your requestPlease stay tuned for an update via email.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: The Groupon Bucks you were issued for this voucher have already been used toward another purchase on your account.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi Max, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected]. I’ve provided more specific information in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Christy *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: It looks like this has already been taken care of by one of our representatives and issued $refund
in Groupon Bucks to your account I’ve also emailed you directly from ***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because:I was first offered $in store credit and I asked to speak to someone in regards to getting the credit back on the card I usedOf course, Groupon never called me back and I had to call them several timesI absolutely will not accept only $in store credit when I was first offered $in Groupon store creditIf I don't get actual cash back on my card, I will only accept no less than $in store creditThis was the fault of Groupon, not mineThey should be liable for advertisement and they have the worst customer service.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: A full refund back to the credit card
you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** Supervisor Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I have reviewed your correspondence with us
regarding your disappointing stay at the *** Host Resort.After your initial contact with us we contacted the hotel on your behalf and they informed us that you had stayed for the full duration and had no customer notes of complaint with the front desk and denied the initial refund request.After we requested additional information from you we were able to get in touch with the manager at the hotel and get a full refund approved which was processed to your original form of payment on 9/4/17.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I double checked and it appears that you were
already provided with the credit card refund on 12/29/as per your request. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.Regarding your rejection: I have issued a full refund of $to your original form of paymentPlease allow up to business days for this refund to fully post to your account.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Regarding your complaint: The merchant refusing to
honor the voucher for Two Hours of Moving with Three Movers and a Truck. We apologize for any frustration, and a refund has been issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Refund Or Exchange IssuesI’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***9There are no deal alerts for this dealThere have been no deal issues raised for this dealWould you like to raise one?[+] Show Customer Information[+] Show Purchase Information[+] Show Voucher Information[+] Show Shipping Information[+] Show Deal InformationLifeline AppI Need to Chat!Subscription Center*** SubmitCyberSource Getaways RadarCustomer *** Manual M&MAdmin SearchReferral Code, Permalink, or Name FindFull Name*** FindEmail Address*** FindOrder Number*** Find *** ID / Groupon # (with dashes) / Redemption Code (without dashes) FindShopping Cart ID FindPhone # FindBilling ID / Profile ID FindTransaction ID / Request ID FindFind Redemption Code for Groupon # FindGift Card Code FindGTG Order # FindRate Apply macro

(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate the attempt to resolve this issue with at the minimum, a match of Groupon Bucks to the $in cash I ended up payingHowever, this still does not get around the fact that I do not want Groupon Bucks as my resolution - the $cash I had to end up paying the 3rd party is what I want to recoupI would rather Groupon take back their Groupon Bucks, and corporate write a check out to me for the $of cash that I paid for this vendor that Groupon is having issues withI do not know what the issue is between Groupon and the vendor, but I believe it is Groupon's responsibility to either resolve it, or immediately contact all recipients of this voucher to not physically go down to this vendor until the issue is resolvedIf I had decided to not pay the cash for the car detail, not only would I have wasted both time and money for the gas ride there (to hours round trip drive), but I would have also missed my airline flightThis wasn't a simple choice of just shrugging and going home when the Groupon didn't work, and I'm sure many others face this dilemma when attempting to redeem this voucherI've attached a copy of the receipt that was issued to me by the vendor for the car detailI hope Revdex.com can expedite this resolution of a $cash refundThank you(***.jpg)

Hey Vanessa,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Diane *and your Ticket # is ***.Thank you for your patienceI'll be emailing you a quick message to get the correspondence started and Diane will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: I apologize
for the trouble you've hadIt sounds like you may have redeemed this Groupon by mistakeI've gone ahead and unredeemed this for you.Fortunately, even after the promotional value expires, the Groupon is still worth the amount you paid for it, in accordance with Groupons terms of serviceFor example, if you paid $for a $Groupon, after expiration that Groupon should still be worth $toward the products or services originally offered in the dealFor this reason, we aren't able to offer a refund or credit for expired vouchers.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your refund request for the order# : ***I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.comYour reference number for that email is ***Regarding your
complaint: Your order has been refunded. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** * Supervisor Groupon Customer ***

Complaint* ***
I am rejecting this response because: I did did as you said and I book something else and spent more money I was in Fort Lauderdale for one weekendI bought a day cruise They cancelled all weekendNow I am working on NYC I can not give it to anyone Or use it I was in a vacation/rehab for my backThe cruise ship company contacted you times to give me my money backNO response from grouponThe cruise company actually gave me the tax and duty free money right away Great service on their part horrible on groupon This is all stemmed back to the money I requested back I want all of it I am not doing another groupon
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from ***Regarding your complaint: I have issued Groupon Bucks for the unused voucher.I’ve provided more specific instructions in my direct email to youIf you
have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support”