Groupon, Inc.

Hey ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,***
**ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint:I am truly sorry to hear about your trouble
We completely understand your concern and apologize for the trouble. After investigating the matter, we can see that you have purchased another voucher for the same deal using the account: ***Sorry for any confusion this has causedIt looks like you created a duplicate account using the email address referenced aboveThis is also what has caused the confusion for double payment. If you'd like, I can merge the account, ***, into your other account, ***, so all your Groupons will be in one placeFor security reasons, please just confirm your billing address and I'll take care of this for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comI'm sorry to hear about the confusion in regard to the purchase's
discount price and in regard to what was includedIt was indicated that any fees were included in the purchase, however we did not indicate that taxes were includedOn the original screen where you made this purchase, http://www.groupon.com/deals/goldstar-ix-tapa-cantina-3, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the information pertinent to your complaint is listed as: "Children age or younger are freeALL SALES FINALDiscount reflects current ticket prices, which may changeTicket value includes all fees." Additionally, when venues offer tickets through Groupon, they offer a discount based on the ticket price at the time the deal is featuredOur price reflects savings based on the venues’ then-current ticket pricesIf an event does not sell out, a venue may release unsold tickets at a greater discount than the Groupon priceUnfortunately, this is beyond our controlThe value on your ticket might also differ from the value on the date of purchase as it will reflect the current value when tickets are made availableUnfortunately, this Groupon is non-refundableYour feedback is appreciated though and will help us to determine the types of deals we run in the futureI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

I have yet to receive a response or follin regards to my dispute
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from *** to your email address ***
Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***I’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11080823, and find that this resolution is satisfactory to me
Sincerely,
Shaun ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:I'm sorry again for the trouble, and
we appreciate your feedbackIn circumstances like this, we typically need to reach out to the business before issuing a refundWe want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, since you are such an amazing customer, I am able to offer a one time exception in this case.A refund of $in Groupon Bucks will be issued to your account shortlyYou will get an email confirmation of your refund within hoursThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.While we are happy to make this exception for you today, please know that we will not be able to do so again in the futureI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am very sorry that there was
a delay in providing resolution to your issue. l see that your voucher was refunded to Groupon bucks and the same bucks have been utilized by you, against the purchase on 11/09/2017.I would like to apologize for the discomfort you faced while using this dealOur intentions are always to give our customers the best and simplest experienceI sincerely take this opportunity to apologize that there was delay in responding to you.Thank you for your understanding. If you have any further questions, please let me know.Regards,***ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund or Exchange issuesI see that this has
been refunded alreadyPlease keep in mind we always list the location of the merchant as well as a map to where the merchant is located on the deal page.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund of $price difference, I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I would first like to apologize that you were
unable to redeem your voucher to *** Tax Services We do our best to follow up with our merchants Prior to your contact, we had not received and word that they were no longer in business Please know that we will investigate this matter further, as this is not the experience we intend for you or any of our customers Now as per policy, refunds can not be processed after days of purchase, however this particular voucher is eligible for a Trade-In I see that you were offered a Train a previous email and would like to explain this process a bit more It works like an exchange where you will receive the amount of your voucher in Groupon Bucks Once you've agreed to Trade-In, you have hours to find something on the site that you'd like to purchase If a purchase is not made within those hours, the original voucher will be reinstated.I would be more than happy to begin the Traprocess for you, just reply directly to this email and we can get started.Please let me know if I can provide any more information.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:We have issued a full refund back to your
original form of payment on 7/7/I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I'm sorry to hear that these tickets were purchased by accidentUnfortunantly the deal that was purchased is final sale and we aren't able to issue a refund for the order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about your *** Tickets purchase.I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/09/19) */
Contact Name and Title:***, Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble
Most Groupon Goods are only returnable within days of receiptAccording to the tracking information for this shipment, your order was delivered on 5/However, I do understand your situation, and because you're such a loyal Groupon customer, I want to make sure you're taken care of today
I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment
Please allow 2-weeks (or sooner) for your return to be received and refundedWe'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedOf course, if it's been more than weeks since your return was marked as delivered and you haven't received your refund, please let me know!
If you have any questions in the meantime, please let us know
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’m sorry for the trouble during your
massage session.I've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble during
your vacation.I've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, I have issued you a refund of $for the
additional chargeI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: It looks like this issue has already been
taken care of, but if you still need assistance, please let me know!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *.ManagerGroupon Customer Support