Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from s***.Regarding your complaintI’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket# ***.Regarding your complaint: I'm really
sorry for the frustrating experience you hadI see based on one of your previous contacts, that a full refund for one voucher was processed back to your Groupon account on December Based on the notes we have, I believe we intended to refund both vouchers, so I've gone ahead and issued the second refund of $to your Groupon Bucks account.Unfortunately, any funds you paid directly to this merchant will have to be refunded by themWe do not have the ability to issue a refund for a fee that was not paid to GrouponHowever given your situation, I see that on December we did issue additional Groupon Bucks to help compensate for the shipping charges.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:It looks like your issue was resolved as
requested and your refund has already been processed to your original mode of paymentI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I would first like to apologize for the
trouble you've had trying to schedule an appointment with Mak Massage as this is not the experience intended for you or any of our customers As a one time courtesy I have refunded you for the full purchase amount, please allow 7-business days for this to be reflected in your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint:I'm going to loop in a Getaways
specialist to review your case for further consideration.Please stay tuned for an update via emailThank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: My colleague *** has already issued a full refund to your original form of payment on 5/23/We consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Per the shipping information, your
items have been delivered.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I'm sorry for the confusion regarding the
Traof the *** Club deal that you purchased This is never the experience that we want you to have. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I see that we've already issued a full refund to your credit card for the vouchersPlease allow up to
business days for this to be reflected on your statement.I’ve also emailed you directly from ***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Usually we do not offer refunds
for promotions which were not appliedHowever, I've made an exception and issued $in Groupon Bucks to your account as a goodwill credit for use towards your next purchase.This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied firstIf you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

It is not just about the items that I never received, but the groupon bucks that went missing from my account after the sweet sweat belt errorAlso, please feel free to respond to the Revdex.com emailThere is no need just to respond to my personal email. Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Product IssuesI’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: We cannot apologize enough for the
frustration with this issueIt's never our intention to add to the complications and I want to make sure we've done everything we can to make this right.While we are unable to issue any refunds back to your credit card for more than what was paid at the time of purchase, I do understand that this put you at a disadvantageNot only did you not have your tickets but you were left to pay full price at the parkYou have been refunded $back to your *** and an additional $was added to your Groupon Bucks as an apologyI have now issued an additional $in Groupon Bucks to help cover the full cost of these tickets.I know that this isn't ideal but I wanted to make sure we've done our best to make up for this experienceI will also be following up with our representatives to ensure we're addressing customer concerns with diligence and appropriate actions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress. Thank you for your
understanding.Regards,*** ** Manager Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello Wayne,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: This Groupon voucher can still be used with
the merchant for the amount paid toward the listed goods/serviceWhen you initially contacted us regarding this voucher it was eligible to Trade In toward another purchaseAt that time we initiated the trade in and advised you would have until two weeks post-expiration to trade in the voucher.Since this voucher expired on 11/14/we are unable to offer a trade in any longer.On the original screen where you made this purchase, http://www.groupon.com/deals/pearle-vision-nat-3, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Not Valid for Ray-Ban, Oakley, Maui Jim, other offers, or with insurance"I'm sorry to hear this will keep you from using your GrouponHowever, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase date.If you have any additional questions, please reply to me via my direct email (Ticket #70200569).Thank you for your understanding.Regards,Robb CManagerGroupon Customer Support