Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I've reached out to our Merchant
*** Leadership Team to have someone reach out to you within business dayThey'll be able to assist in removing any unauthorized content on our site.If you have not been contacted after business day, please let me know by replying directly to the email from ***@groupon.com, and I'll be happy to assist you further.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am truly sorry for any trouble
On the original screen where you made this purchase, www.groupon.com/deals/viator-field-museum-chicago-1, we included deal description section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:Exhibition is available from 5:pm to 9:pmLast entry permitted at 8:pm.However, if you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the processIf you ever need help, please let us do what we can first.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I can confirm that your refund processed
successfully on 6/02/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.Regards,*** *ManagerGroupon Customer Support

Hi ***I responded to you in the Revdex.com portal earlier today.I have notified a Groupon Stores specialist who is reviewing your request.Please stay tuned for an update via email.Regards,*** **ManagerGroupon Customer Support

Hi *** Groupon Live tickets are only refundable on the day of purchaseOur GrouponLive deals are available to you through a partnership with *** *** and are considered ticket purchasesAs such, they are non-refundable after the day you buy themHowever, given the circumstances, we
issued you a refund of $Groupon Bucks to your account I am sorry that I wasn't able to provide you with your desired outcome in this matter I want to assure you that we will always do everything in our power to help our customers, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, *** * Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: You should have received a confirmation
email for this Groupon that would show proof of your purchaseIf you haven't yet, I suggest checking your spam folder or with your IT professional to make sure emails from [email protected] and [email protected] are not received as spamUnfortunately, we are unable to resend that confirmation email.I am happy to send you a copy of your *** voucher if you are unable to access it.I would also like to mention the terms of the deal description on *** site, which can be found here: https://www.***.com/groupon.htmIt states, "Exclusions: Cash Back is not available on deals that are sold and fulfilled through third-party websites, Groupon gift cards, Market Picks Getaway purchases, Groupon+ purchases and Student Program Discounts." While we cannot speak to ***' policy on issuing cash back, *** deals are considered a 3rd party, which is mentioned on the deal page prior to purchaseYou may find the original terms of the deal here: https://www.groupon.com/deals/viator-universal-orlando-2.With regards to why you are unable to see the purchase in your account, there are a number of reasons that may be happeningIf you could provide screenshots of what you are seeing in my direct email to you, that would be great.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer ***

Complaint:
I am rejecting this response because:The response I reviewed from Groupon was nothing different than their previous oneThey still have not owned the fact it was an error on their part nor have they given me what is deserved (two additional gloves as advertised and confirmed)Please see my previous complaint notes for further detail regarding my complaintAs noted before, Groupon shouldn't be able to operate in this fashion and other consumers should be aware that what's advertised on their website/app isn't accurate even if you get a confirmation email stating the same as advertisedIt's really poor business practices
Sincerely,
Paul ***

Hi *tacie,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Jamie
*. ManagerGroupon Customer *upport

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from *** via Ticket *** please reply to me there if you have any further
questions.Regarding your complaint: I've issued a credit for the Groupon that you've inquired about. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Could you please let me know exactly what problem you're encountering? I’ve also emailed you directly
from [email protected] via Ticket *** To resolve this sooner, it would be helpful if you could provide the following information in the ticket. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi ***Thank you for reaching back out to us through the Revdex.com. It appears our internal communications with you were under a different email address, ***I will follow up with you directly to that email address regarding your account.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Groupon manager (*** **) emailed me on Jan 10th mentioning the same thing that they told me in the past, with no explanation why they took my $money in the form of Groupon BucksI came to complain at Revdex.com.org knowing that I had a few old accounts from several years ago (my wife had one, my daughter had one too) which I no longer used and my last actively used account was linked to *** I explained all these to the previous two Groupon managers I spoke to on the phone in late October (last one was October 28th) and they helped me closed those old accounts and transferred/refunded an unused Groupon $restaurant voucher (the price was $24.50; order *** as well as any Groupon Bucks balances from those old accounts to my active account *** Therefore, the total Groupon bucks balance on my latest active account became $In November, my active (***) account along with my $balance disappeared again.My complaint is about my $money that Groupon Inc took from me quietly and refused to discuss about it in their resolution emailThe managers on the phone in October agreed that this $should not be taken from me as it is the customer's money, although Groupon Inc could close all my accountsHowever, upon managers' escalations which usually took 1-weeks, the resolution emails sent to me by a different department always said I violated their rules by having many accounts, but they never mentioned my missing $moneyIt seems Groupon Inc lured consumers and then took their money without discussing or informing themI have read these similar complaints by other customers on other complaint forums and Groupon's facebook, too.I want my $money backI hope Groupon Inc understands that companies should never take their customers' money without providing relevant services or products, and not quietly without informing the customers or explaining where that money went to
Sincerely,
***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: After looking through the information, we
did let you know that we did not find evidence to suggest your account was used in an unauthorized mannerWe have offered and you have accepted a trade in for this accidental purchaseThe option for self service trade in has been available since 8/31/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your refund request for order# ***I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com, Ticket ***.If you have any additional questions, please
reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence including your previous Revdex.com response in Ticket #*** I responded to you a moment ago via email from ***I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. Any orders that process through Groupon go through a rigorous verification process to guarantee the safety and security of Groupon and our customers' accountsI'm sorry if the processing time for your *** Gift Card took longer than expected, but it was in an attempt to confirm mutual security. As for the conversation you had with Jonathan, I can assure you we take these matters seriouslyYour feedback regarding your experience with this representative has been escalated and handled internallyI have also included a copy of that chat conversation in the email sent to you from *** for your records. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint:
I am rejecting this response because:I don't trust groupon to resolve the issue at hand
Sincerely,
Katia ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
* Manager Groupon Customer Support