Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: It does not appear we listed the hours
of service on the deal page and all sales are final after three days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com via Ticket ***.If you have any additional questions,
please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***
Regarding your complaint: Your refund was processed to the paying
card, it should appear on your statement as a refund from Groupon, Inc. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***Supervisor Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’m sorry for the trouble with Trade-in.I
just issued a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sometimes customers accidentally make
purchases using the Groupon mobile app on their phoneSince you have a smartphone this is most likely what happened as we have confirmed your account was not compromised.Once you download and view your Groupon Getaways voucher, we can’t tell if you’ve used the redemption code to finalize a reservationBecause you haven’t viewed your voucher yet, I’m happy to move forward with your refund right awayI just went ahead and canceled your purchase and removed this Groupon from your accountIt can take up to business days for this to be reflected on your statement, so don't worry if you don't see it right away.Please note that our customer *** department is here to assist you in the event you have trouble with one of your Groupons, but we cannot assist you if we are not notifiedContacting your credit card company and filing disputes slows the process and prevents us from being able to help.In addition, filing multiple disputes is against our Terms of Use and can result in your account being permanently deactivatedMoving forward, we encourage you to reach out to Groupon for any issues you may have before contacting your bankYou can reach us atwww.groupon.com/***.However, upon reviewing the entire situation I have reactivated your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: You got it! I just issued you a refund of
$to the card that was used for the purchasePlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint: XI'm really sorry for any trouble this has causedI've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Thanks for using GrouponPlease let me know if there is anything else I can do for you.Regards,*** *ManagerGroupon Customer Support

Hi *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, for the safety and security of Groupon, we
often review accounts for potential risksUpon reviewing your account and seeing the multiple disputes you have initiated with your financial institution against our company, we have made the decision to deactivate your accountThis decision cannot be appealed

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. I'm very sorry for the trouble with your Groupon Goods purchaseThis is never the experience we want you to have, and we're completely
embarrassed by the mistakeWe're doing everything we can to make sure this doesn't happen in the future. Unfortunately, we're not equipped to resend the products you originally ordered, but we are happy to accept returns and issue you a full refundIf you would prefer to keep this product, you are more than welcome to do so as well In addition to the $in Bucks you were previously issued, I have added an additional $10, bringing your total to $ You can check your Bucks balance by logging in and checking in your "My Groupons" section.You can return the products you received, just head to your My Groupons page at www.groupon.com/mygroupons from your computer (returns aren't available on the mobile app just yet)Once you find the purchases you want to return, click "View Details" and then "Return Package," found directly above the "Track Purchase" buttonThen, follow the on-screen instructions to fill in your details and print the return labels, and you'll be all set My sincerest apologies again for the errorIf you have any questions or need any help with your returns, please let me know.Regards, *** MManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I received a follow up through email, but the issue is not yet resolved.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I apologize for the inconvenience you
experienced trying to redeem the 48-Hour Hop-On, Hop-Off Bus Pass with Twilight Tour for an Adult or Child from DC Trails Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hey Paul,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Eric and your Ticket # is ***.Thank you for your patienceI'll be emailing you a quick message to get the correspondence started and Eric will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Sorry for any trouble! Your refund was
actually processed successfully on 7/10/to the card ending in *** It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears that you have been in
contact with Spencer since your initial submission to the Revdex.com as recent as October 5thIn reviewing the communication it looks that this issue has been resolved in the meantime.If this is not resolved and you need me to get in touch with someone on our Merchant Support side, please let me know and I will be happy to follow up for youJust reply to the email I will be sending you from Groupon.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:I'm sorry again for the trouble, and we
appreciate your feedbackIn circumstances like this, we typically need to reach out to the business before issuing a refundWe want to make sure we've done all we can to resolve the issue directly with the business and help you redeem your Groupon as originally intended.However, given the circumstances, I understand if you'd rather not wait for a resolution, and I want to make this right for you as soon as possibleI've just canceled your purchase and issued a refund of $to your credit cardAlthough it can take up to business days for this refund to be reflected on your statement, it should appear much sooner.Please let me know if there's anything else I can do for you.Regards,*** **ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/07/28) */
Contact Name and Title:*** CS Manager
Contact Phone:***
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble you've encounteredAfter reviewing the deal page, I can confirm that we did not advertise this product as being waterproof
Unfortunately, books, beauty products (excluding electronics), undergarments, perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returnedYou can find this information in our Return Policy at http://gr.pn/GoodsReturns, and in the Fine Print on the purchase page for this Groupon at http://groupon.com/deals/gg-oh-naughty-thrusting-rabbit-vibrator-
Due to the nature of this deal, we aren't able to provide a replacement
If you have any further questions, don't hesitate to ask
Regards,
*** C
Manager
Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint, I'm sorry for all of the trouble you had
in attempting to schedule your appointment to redeem your Groupon deal from *** *** *** This is never the experience we want you to have with a Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:I ordered the tickets on Friday, and let them know the next business day which was Monday I had an issue with them.They said prices lower when the show doesn't sell out. Well the show is not until June. If you read on *** which is what I should have done, there are a lot of complaints against Groupon. They take advantage of people all the time, and something should be done. My friend just told me she ordered a shower head from them, and found it the next week and *** for $less. Can they just move the tickets up?
Sincerely,
*** ***