Groupon, Inc.

Hello ***I looked over your request and your account.I saw where you worked everything out with *** back on March 13th and received a full credit card refund for that purchase.Please reply to that email if you have any additional questions.Thank you,*** **ManagerGroupon Customer
Support

Complaint: ***
I am rejecting this response because:the amount requested for refund is $and email said the same. However, it is only refunded $and after emails/reply I got no respond from the groupon as usual. I request it to refund the rest of the owed amount 58.75-22=36.75 due to be refunded back to me
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.The email is in regards to your complaint about you not
having received a refund for 4 Three Attraction Las Vegas Adult Passes that were purchased.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***Tell us why here

Complaint: ***
I am rejecting this response because:The offer I was advertised is still not availableThe offered credit of $cannot be used to purchase that advertised GrouponGroupon still advertised an offer which you could not buy: a bait and switch.I reviewed their available local Groupons for Food & Drink and found none to be comparable
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Scam artist all what you care about is quantity not quality that is why your stock is going down the drain I contacted the Ministry of tourism culture and sport to address the scandals that you and your partners are pulling on people
Sincerely,
*** ***

Hello,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. If you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with
us, you should work with them directly to discuss a resolution.Our Customer Support department is always here to help you redeem your Groupons, and we like to try resolving any issues you may have before including anyone else in the processIf you ever need help, please let us do what we can first.If you haven't officially filed the dispute yet, let me know and we can continue working this outEither way, I'm happy to answer any questions you may have.Thank you,*** VManagerGroupon Customer Support

Hey Janette,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up by the end of the next business day with an email.You'll be working with Megan Sand your Ticket # is ***.Thank you for your patienceI'll be emailing you a quick message to get the correspondence started and Megan will take it from there.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:Thanks for your email, and I apologize
for any trouble.It looks like this has already been taken care of and I can confirm that partial refund refund of $was processed successfully on 8/30/in Groupon Bucks to your accountYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up thereGroupon Bucks apply automatically to any future purchases until the balance is used.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi *** I've also emailed you directly from [email protected] via Ticket# ***Please reply to me there if you have any further questions. *** **Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I'm sorry for any misunderstandingIt's
never our intention to mislead customers about the value of a deal.Various retailers may list the same item at different prices, depending on where the item is being sold and who is selling itWhen setting our own prices, we take into account the suggested price for that item on other reputable online retailers' sites, as well as the manufacturer's website when possible.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is not satisfactory, but I am going to let it goThey offered dollars in Groupon rewards I will use that and delete my account and never use them again They lied and won't even meet me half way as to what they promised
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I'm very sorry for the trouble you encountered when trying to redeem
your Groupon with *** ***.I've checked your account and I can confirm that your refund processed successfully on 5/23/to your Paypal accountYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.It should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Again, my apologies for the inconvenienceIf you have any additional questions, please reply to my direct email to you, via ticket #***.Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It is ONLY satisfactory because I received my money back through the credit card dispute. It sounds like the company would not have refunded my money to me through this process
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: This deal is facilitated by a third-party
merchantWe can see you have reached out to them and didn't get a responseWe are going to reach out to see if they can provide a return label.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Delivery IssuesOur Groupon Stores Team
is reaching out to this merchant as previously promised in order to resolve this issue.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: status of the refund for the
purchase of "DAV Lug LaYellow" rain boots from ***.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: Groupon's response did not solve the problem I am still unable to sign in on my mobile device.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.I reviewed your account and It looks like this has already been taken care of.We have already initiated trade-in for this order from our end on 08/15/I can also see that you have used the Groupon bucks to purchase few Groupon orders.Additionally, we will make sure to pass the feedback about this merchant to the concerned department so that any such future issues could be avoided.Thank you for your understanding.*** *ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

On checking the account the customer had a bad experience with the product she ordered, I have issued a refund and we have additionally offered inconvenience bucks to the account