Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague *** sent on January 19th in ticket number ***.Regarding your complaint: We have reached out to the merchant on your behalf for this situation, and have communicated this to you via the ticket number above.If you have any additional questions or concerns regarding this issue, please reply directly to that ticket rather than through the Revdex.com.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***.Regarding your complaint: I'm really sorry for
the frustrating experience you hadI see based on one of your previous contacts, this issue has been resolvedA full refund was processed back to your original form of payment on January Please allow up to business days for this to be reflected on your statement.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: Advertising Issues of the Deal - ***
*** at Little HarborI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***I’ve provided more specific instructions in my direct email to you
If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Merchant refused to honor your voucher to
*** Restaurant.I've looked into your account and I do not see the purchase for that particular Groupon, is it possible that you may have purchased this under a different email address? If this is the case, can you please provide me with the alternate email address so that I may assist you further.Thank you in advance.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I have notified a Merchant Support specialist who is reviewing your requestPlease stay tuned for an update
via emailThank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence regarding your purchase of "Two Movie Tickets and One $*** eGift Card." I apologize for any frustration, and for all
the back and forth.It looks like this has already been taken care of, but if you need any additional help, please let me know.I can confirm that your Traprocessed successfully on 1/8/You should have received an email confirmation shortly after this credit was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.This credit was used on purchases made also on 1/8/18.Your feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.I apologize for any confusion, and I hope this clears everything upPlease let me know if you have any other questionsThank you again for reaching out to us.Regards,*** **SupervisorGroupon Customer Support

Hey ***,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:It looks like your issue was resolved as
requested and your refund has already been processed to your original mode of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi, Looks like the customer had trouble using our promotional codeWe have issued the promotional bucks in Groupon credit and also have communicated the same to the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

They're not calling me to discuss it like I was told they wouldThey're refusing to reimburse me for a duplicate charge they ran on my cardOverall horrible company!!!

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Provided the company follows through with the promised refund once they receive the returned item, I accept their response.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence including the response you received from a fellow manager, ***, in ticket number *** & ***, in Ticket * ***
I responded to you a moment ago via email from ***Regarding your complaint: The expiration of the special offers was listed on the page where you purchased your deal, https://www.groupon.com/deals/sam-s-club-2810-nationalWe will always make sure you're aware of these terms and expiration dates prior to purchaseAlso *** in his earlier communication had attached a screenshot with this restriction highlightedI'm sorry if there was any confusion, but we will not be issuing a refund for this voucher.However considering this issue as an exception I have issued $to your Groupon Bucks which will be available for you to use it immediately.Also it comes with an expiration of days.Hope this helps you and thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal correspondenceI responded to you a moment ago via email from.Regarding your complaintI’ve provided more specific instructions in my direct email to you
If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerCustomer Support

Complaint: ***
I am rejecting this response because: I have asked them numerous times to call me and I haven't been calledThey don't provide a number to call They keep referring me to a link to schedule a call and the link doesn't work properly Also, every time they respond via email, they have a different reason for my issue or they don't even comprehend my issue at allI want them to call me.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I initially asked them for a refund because the vendor changed the terms of the agreement, and at the last minute too Their response was no refunds for out of town groupons and I should give it to someone else to use Now they want me to continue using their company by offering Groupon Bucks I will not ever be using Groupon again so I do not need Groupon Bucks The reasons I won't be using them again is because of their out of town policy, how they initially responded, and they have no phone number to call them Their customer service number is no longer active and their corporate phone number is busy It seems like they may not be around much longer, especially when they refuse to give refunds
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific information in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards, *** **SupervisorGroupon Customer ***”