Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint:I'm sorry to hear that your mother is no
longer interested in this GrouponFortunately, most Groupons are transferable, so you can give it away to someone else or simply use it yourself unless the Fine Print states otherwise! After days from purchase, we only issue refunds if the business is unable to provide the services offered in the deal, or if you or the recipient had a bad experience when you redeemed your Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about the items that were not received at
your home.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Marisabel A.ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: We reached out to the hotel on your behalf to see if they would approve a refund, but they denied the refund requestThe hotel advised us that you completed your stay and they offered to change your room, which you declined.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello Keri,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I see that a $Groupon Bucks partial credit was issued to your Groupon account on 11/27/2017; this was issued to help make up for the
trouble and dissatisfaction pertaining to your stayThis credit has since been used in it's entirety.We went ahead and reached out to Sea Club Resort to see if anything could be done since there was dissatisfaction with the previous resolutionThey have approved a partial refund in this situation, so I've issued a refund of $to the original form of payment that you used for this purchasePlease allow up to business days for this to be reflected on your statement.Thank you for your understanding.Regards,Karman K.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: To help make up for the trouble, I've
issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm sorry for the trouble that you had receiving a refund to your original form of payment for the scuba course
Normally we aren't able to issue refunds to the original form of payment for Groupons that have been expired this longGiven your circumstances though, we've cancelled your order back to it's original form of paymentPlease allow up to business days for this to be reflected on your statement. We're so sorry for any inconvenience this may have causedIf there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:It's actually a kindle, and headspace can't be downloaded onto a kindleYour company gave me a "trade" for another grouponNot really a nice exchange but it'll have to do
Sincerely,
*** ***

Hi ***I’m sorry you’re having trouble using your GrouponI've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll
automatically receive Groupon Bucks equal to amount you originally paid for this dealReply to this message to confirm that you want to exchange your *** *** Cleaning and Landscaping voucher for Groupon BucksAfter we initiate your Trade In, you’ll receive email confirmation that $has been issued to your Groupon accountWithin hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade InIf you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.Please let me know if you’d like to proceed with Trade In.Thank you,*** * Supervisor Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint, I'm sorry for the issues you've had with
your purchase of the smart watch from *** *** This is a 3rd party that is selling through the Groupon site, and as such we are limited in our ability to assist with your purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I'm sorry for the trouble you encountered
The venue or another ticketing agency are able to adjust their ticket prices as they see fitThe fine print reference was in regards to our refund policy for Groupon Live purchases. I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint* ***
I am rejecting this response because:Groupon never took any action to resovle this issueThey never did what they said they were going to do, to resolve this issueI had to file a dispute with my financial institution, in order to get my money backThe dispute filed with my financial institution will be finalized on 12/20/
Sincerely,
*** ***

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.It looks like your issue was resolved as requested and your
missing product has been delivered on 09/6/2017.Apologies for the inconvenience causedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears your issue was resolved on
1/when a full refund was issued in Groupon Bucks to your account (Ticket ***).If you have any additional questions, please reply to me via my direct email (Ticket ***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’m sorry for the trouble while
contacting the merchant. I double checked and it appears that you were already provided with the refund back to your method of payment on 05/31/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We’ve issued $in Groupon Bucks to your son's accountThis credit is available for you to use
immediately and will expire in days.I’ve also emailed you directly from [email protected] via Ticket #*** please reply to me there if you have any further questions.Thank you for your understanding.Regards,
*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11011860, and find that this resolution is satisfactory to me
Sincerely,
Deccan Spice Chicago

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youI have reviewed your correspondence with our representative and I apologize for any confusion.I have checked all our recordsIt looks like the refund for your refund was already processed from our end on Dec-20, to your Groupon accountAdditionally, we have issued $Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here