Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com via Ticket ***.Regarding your complaint: A refund was
issued back to the original form of payment. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaintI’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’m sorry for the continued trouble
while using your Groupon.I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from*** via ticket #***Regarding your complaint: Not being able to
attend a Live event due to a family emergency and difficulty getting ahold of the merchant.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I am absolutely sorry for the frustration surrounding the cancellation of one of your Tom Ford sunglasses
ordersAs mentioned in your previous ticket with us ***), occasionally, there can be a brief delay when the site hasn't quite caught up with the actual number of Groupons soldDuring this time, it may still look like a specific option is available even though the maximum number of Groupons has already been soldUnfortunately, in this case, the Olive Green Frames had reached their max limit of purchases.I do see that you have since purchased another pair in the Havana Frame style but I still understand the disappointment you encountered over the original option you wantedDue to this, I am issuing $in Groupon Bucks to your account as a personal apology for the inconvenienceThe credit is available immediately, will automatically apply towards future purchases and will expire within days if left unused.I hope this helps right the situation.Thank you again for your patience and understandingIf you have any further questions, please reply directly to the email I sent via ***@groupon.com.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Sorry for any troubleI double-checked, and
this refund has been received by the bank that issued the card ending in ***.I've also located the Acquirer Reference Number (ARN), *** for this refund, which is the confirmation number created by the card processor, when they successfully transferred the funds to your bankPlease contact your bank's claims department with this information so that they can retrieve your funds.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Refund or exchange issuesI see you've
already been refunded to Groupon bucks for this.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: A refund for this order has been
issued. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
I would first like to apologize for the trouble you've had in
attempting to redeem your vouchers for *** MadnessFrom what I understand, there were issues on the merchant's website and your redemption code was not workingI see that we did attempt to provide an alternate code but still, no luckFor your troubles I have issued a refund in full Please allow 7-business days for this to be reflected in your account.I know this won't change what happened, but I do hope you are able to find something else that you enjoy soon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello *** It looks like this matter was already resolved on February 1st I apologize for any confusion this may have caused. Best, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***.Regarding your complaint:I'm sorry for any trouble with this
purchase.As mentioned in the earlier emails, most Groupon Goods are only returnable within days of receiptHowever, I do understand your situation, and because you're such a loyal Groupon customer, I want to make sure you're taken care of today.I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment.For future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit http://gr.pn/GoodsReturns to see how.You can keep an eye on the progress of your return by signing into your account atwww.groupon.com/mygrouponsJust click "View Details" and then "View Return Status." Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedI understand that you had paid some extra money to the manufacturer for the service, unfortunately, that cannot be reimbursed from GrouponPlease contact the manufacturer for refund of the same.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***In ticket ***, we stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any inconveniencePlease be aware that for security purposes, we are unable to modify anyone else's account without their direct consentIn this case, any potential credits or refunds would be given directly to the purchasers of the Groupon vouchersYou can have the purchasers of these Groupons log in using their email address associated with their Groupon account at www.groupon.com/***The sooner we hear from them, the better we can assist.I've provided this information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *SupervisorGroupon Customer ***"Regarding your rejection: While I can understand your frustration, we must reiterate the above informationRefunds or credits cannot be granted to anyone other than the purchaser of the GrouponWe cannot provide this to giftees.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your refund request for the Live event Groupon
purchase"Let It Be: * *** ** *** *** ** *** *** ;I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm very sorry for any frustration this
situation has causeWith GLive passes, they are one-date-only events for a specific show and eveningEven if a show will be coming back to your area at a different date, we cannot exchange your G-passesThis is due to each event being given specific seating arrangements prior to the eventWhile these passes can be put in a different name if you're unable to attend, the passes cannot be refunded or exchanged for a different date.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears this issue was resolved with
a full refund to your original form of payment on June 1st.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Complaint: ***
I am rejecting this response because: I didn't receive an email from Groupon
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint I see that we issued your refund in Groupon
credit on 06/28/2016I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because it doesn't resolve the other main issue: "There is NO EMAIL ADDRESS AND NO PHONE NUMBER."to contact them if there is a problem. What kind of customer service is that? There is no link or email address to write to on their website either. I emailed from a previous problem I had. I am deeply concerned that Groupon has lost its support and what if there is another problem? In addition, someone from their customer support, not their IT department wrote back and literally wanted a full explanation in detail including my credit card information. When I said that their IT people and their website should have all that; they responded again for me to give them all this information. 1) how could I redo it, when it was erased 2) why am I giving my credit card information to an email when the website has all the information. There should be a resolution email or phone number for customers like me who have a possible credit card issue with the company and there should be better IT resolutions to solve problems, not have agents writing and agitating the situation that have no idea what they are doing.
Sincerely,
*** ***