Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Unfortunately the purchases made on 11/
and 11/were placed on a computer that was previously used in this accountSince the IP address for these purchases and your past purchases match, we cannot confirm these were unauthorized purchasesEven when Groupons are purchased by mistake, we only are allowed days from the purchase to cancel the purchaseCustomers are emailed immediately after purchase with order information and details on how to cancel the order if necessaryAs these were purchased on 11/and 11/and we weren't contacted until 11/29, we cannot process a refund for these purchases.However, I've reviewed your orders and I would like to offer the opportunity to take advantage of our Trade In programExchange your Groupons, and you can purchase something different.I’ve provided more specific instructions in my direct email to you (Ref* ***If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I apologize for your experience with this
deal and the back and forth you went through with our support team. We have confirmed that the merchant Ultimate Donuts, is still accepting GrouponsOur policy dictates that we are unable to process refunds more than days from the purchase date for Local deals. At this point, as a gesture of good faith, we are willing to process a refund to Groupon Bucks for you in the amount of $as a one time exception I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for any inconvenience this
promotion not applying properly has caused youIn this circumstance I am able to issue a partial refund of $back to your credit card.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: it is still not resolvedI email them their requested info and waiting
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email [email protected] your complaint, I’ve provided more specific instructions in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi Ricky,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Andi
*ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Groupon has sent me a return tag to return the defective item for a full refund of $61.72. As of today, February 5th Groupon has confirmed that the package is on it's way back and I will receiving my refund. I will consider this matter closed and in a satisfactory manner as long as I do indeed receive my refund of $61.72.I will contact Groupon and the Revdex.com if this does not happen
Sincerely,
*** ***

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, ***
*ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about your purchase of One purchases
Personalized Baby Blanket and Two Personalized Baby Blankets from Qualtry, I am showing that they were both refunded on January 10, 2018.Per our guidelines that we currently have in place, your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account.This typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** **

Hello,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I have notified a Merchant Support specialist who is reviewing your request.Please stay tuned for an update via
email.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Lakshmi *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Groupon Stores product being delivered to
incorrect address.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
To ensure that customers receive their products as quickly as possible, our warehouse begins processing these orders right away, which is
why the cancellation window is only two hoursAfter hours, your information is sent to our shipping provider, along with any other orders that are also ready for processingUnfortunately, we're not able to stop shipment for an individual order at that point
It appears that ***, one of our Customer Support Representatives, provided a label for returning these items on October You can return the extra items within days of receiving themPlease check the deal's Fine Print for specific details about returnsYou can find more information on our standard return or exchange policy at http://gr.pn/GoodsReturns
For future reference, you can edit or cancel your Groupon Goods order within two hours of purchase when accessing your My Groupons page through a browserFrom a computer, sign into your account at www.groupon.com/mygrouponsThen, click "View Details" next to the order you'd like to changeIf you see "Edit order" on the left-hand side of the page, just click that link to edit or cancelYou can also give us a call during that time frame at (8*** *** and we'll be happy to assist youOur phones are open a.mto p.mCentral Time, seven days a week
Thanks for your understanding, and please let me know if you have further questions
Regards,
*** *
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I sincerely apologize for the trouble here and for any confusion caused by our Customer Support staffIn reviewing everything, I see you purchased Groupon live tickets on 5/8/We ended up refunding the full purchase price of $back to you in the form of Groupon credit on 6/30/From this point, all but $of this credit was used on other purchases from our siteOn 8/30, I see a manual credit card refund for the remaining balance of $was issued back to your credit card ending in *** This credit should be reflected on your credit card statement within business days of this refundThe balance of Groupon credit was voided and the money was sent back to your credit card as requestedAgain, apologies for the trouble but you should now have the balance coming back to you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears your refund was processed
to your credit card on 1/15/after you contacted us on 1/14/If your bank is having trouble finding the charge you can provide them the number associated with the transaction which I have emailed you directlyIt can take up to business days for a refund to appear on your statement.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there (Ticket #***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

My first name is ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve looped in a manager who works on the
Merchant Team and they’ll be in touch shortly.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support”

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comIt looks like this request regarding your vouchers for ***
*** has already been resolvedI see that a $Groupon Bucks credit was issued to your Groupon account on 08/01/and was used as of 08/01/as wellI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support