Groupon, Inc.

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any confusion regarding this
purchaseOn the deal page where you selected the dates we stated:"All reservations are nonrefundable, no cancellations allowed" and "Offer is not eligible for our promo codes or other discounts."Because we included this information on the deal page prior to purchase we cannot offer a refund for you on this reservationSince this purchase has been disputed with your financial institution you should work with them for any further assistance with this charge.If you have any additional questions, please reply to me via my direct email (Ticket ***.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello Henry,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Mani *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***I responded to you a moment ago via email from ***@groupon.com.In ticket ***, it was stated:"Most Groupon Goods are only returnable within days of receiptAccording to the tracking information for this shipment, your order was delivered on December 28, This holiday season, purchases made between November and December 25, 2017, can be returned until January 14, Since your package was delivered around that time, we will honor your request."Regarding your complaint: I am truly sorry for the frustration concerning your orderAs an online consumer myself, and someone who has gone through a similar situation in the past, I wholeheartedly understand how you feel.Unfortunately, we're not equipped to offer exchanges or replacements at this time, but we're happy to accept returns.You can return most products within days of receiving them, but keep in mind that some items are not returnablePlease check the deal's Fine Print for specific details about returnsFind more information on our standard return or exchange policy.Unfortunately, we are unable to physically mail you a pre-paid return label but as mentioned in our previous email - we'd be happy to issue you one via emailI understand that you currently do not possess a printer, so I would suggest asking a friend to print it outYou could also try visiting your local library / Staples / Office Max / Office Depot as a resource to print your label.Again, we've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipmentFor future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit https://www.groupon.com/faq#faqs:content-to see how.In addition, I've gone ahead and issued $in Groupon Bucks to your account as a personal apology for the troubleThis credit is available immediately, will automatically apply towards future purchases and will not expire until 7/20/18.Thank you for your understandingIf you have any further questions, please reply directly to the email I sent via ***@groupon.com.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
**ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the inconvenience this
has causedUnfortunately, we aren't able to issue a refund unless there is an unresolved problem with this business' service, or they have displayed an act of customer disserviceIn looking through your request, it appears that this is not the case hereWhile I understand that your personal circumstances may be making it difficult for you to redeem this voucher right now, there's still plenty of time for you to use it before it expires on 06/08/If you're having trouble making an appointment, let me know and I will be happy to assist.If you don't foresee the opportunity to use your Groupon before it expires, you can always give it to a friendGroupons tend to make excellent gifts.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *.ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: unfortunately we have not received your
return for the bObsweep Robotic Vacuum and MopYour tracking number associated with your prepaid return label *** has not been scanned into *** system eitherWe have asked for a receipt to check if you'd received a different tracking number in tickets *** *** *** after you'd advised you had a tracking number that could confirm we'd received delivery, but you advised you didn't have oneWithout having received the return, we wouldn't refund the item.I’ve also emailed you directly separatelyIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi * ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. First to address your request, we can not issue $in Groupon creditYour account on Groupon had been reactivated and cleared to make purchases, but after taking a closer look, the "@opayq.com" has notSince that domain is used to mask an email address and other information, it can also be used to mask unauthorized activity.We use industry standard software to protect our site and customer's information, and accounts created using "@opayq.com" email domains have been linked to unauthorized activity which has been prevented on many online retail sites not limited to Groupon.So I can't guarantee that an issue like this won't happen againIt may be worth using an alternate email solely for your Groupon account, or using a different email masking service.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am not able to assist any further with your particular request and we consider this issue resolved. *** *Groupon Customer Support Manager

Hi Sunita,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. It is not our policy to issue a refund for an expired or expiring Groupon.If you are unable to use your Groupon before it expires, you can
still use it for the price you paidFor example, if you paid $for a Groupon that has a $value, after expiration your Groupon should still be worth $toward the products or services originally offered in the deal.If you have any trouble with this, please let us know.When there's an issue preventing you from redeeming your Groupon before the expiration, we ask that you contact us at that time so that we can help resolve any problems on your behalfWe are typically able to find solutions to these sorts of problems, and it's always been our goal for our customers to enjoy their Groupons as originally intended.Of course, even expired Groupons make great gifts, so if you won't be able to use it yourself, feel free to give it to a worthy recipientYou can always give an unused Groupon to a friend unless otherwise specified in that deal's Fine Print.To review the details and Fine Print of your expired Groupons, please sign into your account at www.groupon.com/mygroupons and scroll down to the section labeled "Credit Vouchers".If you run into any issues using this for the paid value, or if you have any additional questions please don't hesitate to reach out to usYou can reach us at [email protected] or by phone a.mto p.mCentral Time, seven days a week, at (888) 375-5777. Regards, Lance *.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] via Ticket ***Regarding your complaint: Per our privacy policy
we're only able to discuss the details of any purchases with the account holderAt this time, it looks like the purchaser has already contacted us regarding this issueIf they have any additional question, we suggest they contact us directly.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello HeidiThank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Shaun
*Customer Service ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am truly sorry to hear about the
experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal GrouponcorrespondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am very sorry that there
was a delay in providing resolution to your issue. l see that your voucher for Sterling Silver bangles and Rings as been refunded to Groupon bucks on 05/05/for $43.24., however due to some technical issues the bucks are not reflecting in your account and reserved back, I would be initiating a Manual refund to your card for $and it would be available in your account in hoursWith regard to Other two vouchers they will be refunded to your card today. Please allow up to business days for this refund to fully reflect on your statement.Your order details:Order April 16, order number ***$43.24, Order May 7, order number *** $38.92, and Order May 14, order number *** $23.60 Again, we're very sorry for any confusion with this deal. While feature even if the product pattern is the same we can see some difference as the change in merchants, Please go as per the fine print, which would realistic. We're happy to provide this refund to you, but please note the Fine Print on all deal pages when buying Groupons in the future, as we don't want you to have this frustrating experience again. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards, ***ManagerGroupon Customer Support"

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the thread my my colleague *** * on February 22nd.Regarding your complaint: In ticket *** *** stated the following:"Hi ***My name is *** and I am a manager with Groupon Customer Support.In this situation, I would recommend reaching out to our Merchant Support department directlyThey are best equipped to answer all questions regarding your account and *** be able to provide further assistance or clarificationIf you feel that the Merchant Support representative is not handling your concern appropriately, you may request a manager in that department if needed.Merchant Support may be reached at ***They are available Monday through Friday from AM to PM, CST."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, *** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/09/04) */
Contact Name and Title: *** Manager
Contact Phone: XXXXXXXXXX
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble
Most Groupon Goods are only returnable within days of receiptAccording to the tracking information for this shipment, your order was delivered on 6/25/However, I do understand your situation, and because you're such a loyal Groupon customer, I want to make sure you're taken care of today and will be granting a one time exception
I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment
Please allow 2-weeks (or sooner) for your return to be received and refundedWe'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedOf course, if it's been more than weeks since your return was marked as delivered and you haven't received your refund, please let us know!
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 8, 2015/09/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
They are accepting my return for the poor quality merchandise they sold

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am sorry for the trouble.There are some
cases in which a business may not be able to accept Groupons after their expiration, but fortunately, it doesn't happen too oftenSometimes, it's merely a miscommunication between the business and their employees, and we can often resolve the problem. That being said, it looks like this has already been taken care of and I can confirm that this voucher was Tradsuccessfully on 08/4/and the Bucks is successfully applied towards the purchase of Italian Food and Pizza from *** ***.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *.ManagerGroupon Customer Support