Groupon, Inc.

Hello Angelina,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: It looks like this has already been
refunded for you as one last exceptionAny additional instances where tracking shows an item has been delivered but you haven't received it, we unfortunately won't be able to refund it and you'll need to submit a claim with the carrier.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Lance *.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've just issued you a full refund to your credit card. I’ve also emailed you directly from
[email protected] via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi ***Thanks for your email, and I apologize for any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know. ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** * in ticket ***. In ticket *** *** stated:"Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We are only able to issue refunds to the purchaser's accountPlease accept our apologies for any inconvenience."If you are requesting a callback, please follow up with *** in that ticket and email rather than the Revdex.com portal and we will reply However, we will no longer reply in the Revdex.com thread, as it's not productive to not communicate directly Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I've attached the return label for your Groupon Goods order in the response sent today on Tuesday, 3/22.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***It looks like this issues was already taken care of by Groupon Customer Service Manager on August 26, 2016. I can confirm your Groupon for *** was refunded to card ending with ***If you have any additional questions, please let me know.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I can see that we have already refunded
the concerned order.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've issued a $in Groupon Bucks to your account for the dealThis credit is available for you to use
immediately and will expire in days.I’ve also emailed you directly from [email protected] via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***
Regarding your complaint: Sometimes customers accidentally
make purchases using the Groupon mobile app on their phoneIf you have a smartphone and use our mobile app, this may be what happenedUnfortunately, I am not able to offer a refund in this case. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I've found this purchase, Bottles of Cam
Collection Monterey Chardonnay but it's not in the account associated with ***email addressIt looks like you have two accounts created with different email addressesThis purchase is in your account associated with [email protected] access your Groupon, please go to www.groupon.comClick on the link that says "Sign Out." Then log back in by clicking on "Sign In," but this time make sure to use the email address and password that you used to make this Groupon purchase Also, I've checked your records and can confirm that this order was shipped on 06/29/and according to your tracking number, ***/apps***, it appears the product was deliveredI would recommend checking with your neighbors or others who might have accepted the package on your behalf to see if one of them has it.If you're unable to locate the package, you can try contacting the shipping service, in this case ***, to see if they can provide you with a signature confirmation or more specifics regarding where the item was deliveredThey may be able to help you track down the delivery, or provide another solution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I still have yet to recieve my refund and as I have stated numerous of times I have returned the product and they have recieved it but refuse to return my moneyyou have also not been any help with this matter and I am in the process of seeking legal action because this is basically theft if not fraud
Sincerely,
*** ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer SupportTell us why here

Hi ***Thanks for reaching out to us through Revdex.com. I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue l see that your voucher is expired 07/30/and the reason
for the delay in giving resolution to you that you contacted us after so many years.We want to give our customer's best experience in all our deals with best offer. I sincerely take this opportunity to apologize that we are not able to help in this deal.I would be processing $in groupon bucks to you to avoid your disappointment and would like to confirm that these bucks will be available for days.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Thank you for contacting us about the
unauthorized charges on your credit card; we're very sorry for any difficulty with this.I want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safeYou can read more about our privacy and security policies here: http://www.groupon.com/legalUnfortunately, we are unable to locate the unauthorized charges and regret to inform you that, due to the length of time since these charges have posted, we will not be able to find or process a refund at this moment.We encourage you to reach out to your banking institution to discuss this matter further, and find out how they can further assist you from there.My apologies again for the troubleIf you have any additional questions, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello Jade,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]'m sorry to hear about your disappointing experience! We appreciate
receiving feedback like yours, as we use it to review the deals we run on our siteWe also address these kinds of issues with the business directly to ensure they don't happen again.To help make up for the trouble, I have issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback, and please let me know if there is anything else I can do to help.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Veera *.ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/10/02) */
Contact Name and Title:*** Manager
Contact Phone: ***
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble
I am very sorry there isn't more we can do but since this was purchased with Groupon.pr we have no access to that purchase or any of the order details to assist with a refund
I have reached out directly to our customer support contacts with Groupon.pr to request someone reach out to you about this issue
Again, we're very sorry for this inconvenience
Regards,
***
Manager
Groupon Customer Support

Hello Monique,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] me assure you that your Groupon account is still active, I’ve provided more specific instructions to access your Groupon account in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,RiteshManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: The claim with my credit card company is complete and was not satisfactoryGroupon needs to refund the $because I have not intention of using this groupon at a business that would run such scam so I'm out the money for nothing
Sincerely,
*** ***