Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11111181, and find that this resolution is satisfactory to me
Sincerely,
Jonathan ***

Hello Frank,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: We sincerely apologize for the delay in
shipmentWe are still investigating what caused this.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Megan *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: Groupon is still advertising the HP printer I ordered for $69.99, a printer that they don't have AND because Groupon never compensated me for the unnecessary delay in cancelling the order AND higher price I had to pay to another vendor for the HP printer Shame on Groupon
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from *** through ticket #***Regarding your complaint: I'm very sorry for
any trouble you had with your purchaseI've reviewed your account and I see this was purchased via Groupon.comEach purchase made on our website goes to an review screen prior to the order being finalizedOn this specific order, it asks you to confirm the name the tickets are being reserved underAdditionally, on the page where you clicked the 'Buy' button, https://www.groupon.com/deals/goldstar-new-york-renaissance-faire, we included a section titled "Things You Should Know"This section stated, This is an outdoor eventALL SALES FINALGroupon promo codes may not be used for this offerDiscount reflects current ticket prices, which may changeTicket value includes all feesHolder assumes all risk in connection with the event and releases Groupon, Goldstar, the venue and their affiliates from any related claimsMerchant is solely responsible to purchasers for the care and quality of the advertised goods and services."You mentioned this order has been reported as unauthorized to your bankIf you dispute the charge with your financial institution, then we have to let that process run its courseYou should work with them directly to discuss a resolution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11190857, and find that this resolution is satisfactory to me
Sincerely,
Angela ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Thanks for your email, and I apologize for
any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello Cambiz,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: For the safety and security of Groupon, we
often review accounts for potential risksUpon reviewing your account, as well as the disputes you have initiated with your financial institution against our company, we have made the decision to deactivate your accountThis decision cannot be appealed.I have attached the voucher for Magnolia Plantation and Gardens to my direct email to you (ticket #***)Though you are welcome to use your remaining voucher, we do ask that you discontinue use of our website going forward.If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Maggie ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I see that you have already traded in
your Groupon for *** *** at *** *** Boutique Salon on 08/28/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: They just sent me the same generic response about a traagain.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I'm very sorry for the trouble you've
experienced with this Groupon, and I can absolutely understand your frustrationBecause you had such a poor experience, I've just canceled this order and issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I want resolution and now gift card for all this hassle
Sincerely,
*** ***

***
As previously stated, the room rate of the date you selected for your reservation was advertised as $for one nightTaxes and fees of $were added, and your total of $was displayed at the checkout screen before you completed your purchase.The deal option you purchased was
a Double-Queen StudioYou did not pay an additional fee for an oceanfront viewYour reservation correctly stated the room option you paid for, a Double-Queen Studio.The resort fee of $+ tax you paid at checkout does include parking at the hotelYou stated both hotel parking lots were fullThe *** Beach Inn cannot control how quickly their parking lots fill up, nor can Groupon.Unfortunately, we are not able to issue a refund for your reservationWe spoke with the hotel and they confirmed you were a no-show for your reservationThe hotel further confirmed that when you contacted them on your day of cheyou were informed that the full cancellation penalty would applyYour reservation remains non-refundable.Thank you for your understanding, and please let us know if we can assist you with anything else

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi Richie,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding. Regards, Megan *ManagerGroupon Customer Support

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
E.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: You were issued a refund to your original form of payment for this order on 12/12/as a one time exceptionThere were separate credits issued for a total refund amount of $It can take up to business days for those credits to post back to your statement and they may not all post on the same day.While we were happy to make this exception for you, please be aware that exceptions of this nature may not be honored moving forward.If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer Support

Contact Name and Title: *** Manager
Contact Phone: ***
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
I'm very sorry for any trouble
On the original screen where you made this purchase, http://groupon.com/deals/***-shoppe-6, we included a "The Deal" section on the deal pageThis section includes a description of the deal
In this case, the restriction in question is:
"$for $toward prescription lenses and frames"
Typically, we're only able to cancel a Groupon within days of purchase (unless stated otherwise in the Fine Print)We ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use it
However, because you previously contacted us just outside of this window, we credited your card and removed the Groupon from your accountYour refund processed successfully on 10/to the card ending in It should appear on your statement as a refund from Groupon, Inc
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement
Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status
I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions
Regards,
*** M
Manager
Groupon Customer Support

Hi ***My name is *** and I am a Manager here at Groupon reaching out to you regarding the recent compliant you filed with the Revdex.com.Sorry for any trouble! I can confirm that your refund processed successfully on 12/You should have received an email confirmation shortly
after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.If your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,*** MManagerGroupon Customer Support