Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 1***, and find that this resolution is satisfactory to me
Sincerely,
Alicia ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I completely understand your
dissatisfaction with everything that happenedI'm sorry this Groupon isn't working out for youI do understand your situation and I am able to make an exception.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in my
direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **SupervisorGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** on April 3rd in ticket ***I responded to you a moment ago via email from
***, and please be certain to send any replies to that email directly for further follow-up.Regarding your complaint: As stated in ticket ***:"Sorry for any confusionIt is never our intention to mislead anyone about the value of a Groupon.The value and discount percentage listed on each deal reflect the regular full price for that product or serviceIf the business offers other temporary discounts or decides to change their standard pricing after their deal is featured, the relative savings and value might change.The full prices you see on our website are the suggested retail price for the itemsAny discounts reflected in the prices that Groupon offers are variable, and can change from day to day due to our dynamic pricing structureWe do our best to keep our prices low and to make sure all the information about the product is available for our customersAny sort of promotions, refunds or offers of compensation made by our customer service team will be based on the purchase price of an item, not on its full retail value.Unfortunately, we cannot foresee or control these changesThat said, we work very hard to make sure that the deals we feature are the best aroundI’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals.However, we can still offer you a new voucher in exchange for this one through Trade InPlease let me know if you have any questions about this or if you’re ready to proceed with Trade In."While I understand this isn't the outcome you desire, I do have to reiterate the above informationIf the merchant is open and honoring the Groupon at the rates agreed upon at the time of the deal being created, we cannot issue an out-of-policy refund.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request for a refund and we consider this issue resolved.PLEASE NOTE: If you would like to initiate that trafor this deal that was previously offered to you, please reply to the email sent from ***@groupon.com, and I will personally take care of that for you.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***groupon.com.Regarding your complaint: I’ve provided more specific
information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards,*** **SupervisorGroupon Customer Support”

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your correspondence with my colleague *** on April 13th in ticket ***.In ticket ***, *** did apologize for any frustration, and reiterated that the trawas the only option for this refund request.Please know that the trapolicy applies to all customers, and while I understand if you disagree with it, we cannot fulfill your refund request.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: They are still investigating this complaint and no resolution has been proposed by the business at this timeIt has now been a month since we've submitted this complaint and nothing is resolved
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Sorry for any trouble you’ve had tracking your orderI just checked the tracking information for your order and fortunately, it looks like it was already delivered!You can keep an eye on your shipment's progress by visiting https://www.wherezmyorder.com/Please enter your order number and zip code, then click “accept.” Your order number is ***Hopefully you're already enjoying your purchase, but please let me know if you need help with anything else.Regards,*** *ManagerGroupon Customer ***

Hello Natalya,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Your refund was confirmed shortly after
you sent this inquiry and the refund should be in you account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Ashley *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.Thank you very much for your help
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.The email is in regards to your complaint about you not having
received a refund for the Wheel alignment with a lifetime warranty, includes inspection of steering and suspension services that you were unhappy with.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I am very sorry for the trouble you've
had trying to redeem this voucherWe have tested this code according to the redemption instructions and have not received any error messagesUnfortunately we are unable to issue refunds beyond days of purchase and again my apologies for any misinformation that was provided.I’ve provided more specific instructions in my direct email to you (Ref*)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:it is completely non-responsiveThe party also reached out to me privately, which I find inappropriate given that I have chosen to proceed through the Revdex.comTheir contention is that their advertisement for this deal was not incomplete because they provided information in a "q & a" portion where other customers asked questionsThat is not an adequate responseThe onus is not on the buyer to ferret out information where it may be hiding in the questions and answers of other customersInformation that is important to the purchaser should be provided openly and honestly in the main portion of the dealGroupon has also on numerous occasions suggested I gift this deal to someone else instead of using it if I am displeased, as if I paid for this deal with something other than money and can just give it away at randomWhatsmore, the deal can no longer be redeemed as the time to redeem it has lapsedThey are in effect doing nothing to resolve the issue at all and are giving less than sincere statements to try and get rid of the complaint
Sincerely,
*** ***

Revdex.com:
The email I received via Revdex.com from Groupon stated that an email had been sent prior to them writing the email through Revdex.comI have checked my email including junk and spam folders and I did not receive an emailPlease confirm that they emailed the correct account *** as listed in my complaint through Revdex.comAs it stands, this matter has still not been rectifiedThank you!
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from s***.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Groupon has refunded my order as requested
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:In an attempt to resolve this issue, a representative from Groupon emailed me on January 20, 2017, offering me $in Groupon Bucks--not the full $that I paid for the oil changeI replied to this email with the same response that I'm giving today: Groupon has engaged in fraudulent business practices and therefore has lost my businessThe only form of resolution that I will accept is a refund of $
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you very much
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve reviewed your request for a refund,
but unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy, we can only offer refunds within three days of purchase for Local deals. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support