Groupon, Inc.

Hi ***,
Sorry for any confusion!
Your order was refunded to Groupon Bucks on 10/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there
Groupon
Bucks are available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons
I hope this clears everything up! If you have any other questions, please let me knowOtherwise, enjoy your Bucks!
Regards,
Groupon Customer Support

Complaint: ***
I am rejecting this response because:I was told someone was going to contact me but no one has.
Sincerely,
*** ***

Hey ***Thank you for reaching out to us again through the Revdex.com.I have notified the manager assigned to your issue and they'll be following up soon with another email.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from
***@groupon.com.Regarding your complaint: This Groupon Stores item is sold by a third-party merchantFor all issues, you will need reach out to the merchant directly.I’ve provided more specific instructions in my direct email to you. If you do not receive a response from the merchant within business days, please let me know. For the trouble and inconvenience, I've just issued $in Groupon Bucks to your accountThis credit is available for you to use immediately and will expire in days.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Regards,*** *SupervisorGroupon Customer ***

Hello Maureen,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,RiteshManagerGroupon Customer Support

Hey ***I revisited this issue with *** *** *** and received the following information:"This merchant ran a S(self-service) deal and set it as expiring relative to purchaseThis means that it runs indefinitely instead of stopping with a set expirationThey had one purchase a year later and contacted us when they realized it was still up."I'm sorry for any misunderstanding that occurred when you originally set up the dealHowever, because Groupon isn't at fault, we won't be able to honor your request regarding additional payment - we'll only be providing payment in the proportions originally agreed upon when the deal was run.The contract that you signed states "Either Party may terminate this Agreement at any time for any reason by giving the other Party written notice of such termination." *** has mentioned this beforeThis decision is final, per the contract you signedAs I've mentioned in my previous responses, you can also call Merchant Support if you would like further explanation.The phone number for merchant support is (*** ***Thank you,*** **ManagerGroupon Customer SupportThThanks for taking a look at thisFor some context, from what I saw in Salesforce, this merchant ran a S(self-service) deal and set it as expiring relative to purchaseThis means that it runs indefinitely instead of stopping with a set expirationThey had one purchase a year later and got upset when they realized it was still up.He is basically claiming that this is Groupon's fault and asking for the full purchase price of the dealHe is also telling us to reach out to the one customer, tell him it was our fault and to call him to redeem it. Risk chimed in stating that we will not be honoring his request as we are not liableHe set up his own deal and misunderstood the termsThe contract that they sign states "Either Party may terminate this Agreement at any time for any reason by giving the other Party written notice of such termination." *** let him know thisReally there is no other explanation to give him other than this decision is final, per the contract he signedHe can also call Merchant Support if he wants further explanation. anks for taking a look at thisFor some context, from what I saw in Salesforce, this merchant ran a S(self-service) deal and set it as expiring relative to purchaseThis means that it runs indefinitely instead of stopping with a set expirationThey had one purchase a year later and got upset when they realized it was still up.He is basically claiming that this is Groupon's fault and asking for the full purchase price of the dealHe is also telling us to reach out to the one customer, tell him it was our fault and to call him to redeem it. Risk chimed in stating that we will not be honoring his request as we are not liableHe set up his own deal and misunderstood the termsThe contract that they sign states "Either Party may terminate this Agreement at any time for any reason by giving the other Party written notice of such termination." *** let him know thisReally there is no other explanation to give him other than this decision is final, per the contract he signedHe can also call Merchant Support if he wants further explanation.Thanks for taking a look at thisFor some context, from what I saw in Salesforce, this merchant ran a S(self-service) deal and set it as expiring relative to purchaseThis means that it runs indefinitely instead of stopping with a set expirationThey had one purchase a year later and got upset when they realized it was still up.He is basically claiming that this is Groupon's fault and asking for the full purchase price of the dealHe is also telling us to reach out to the one customer, tell him it was our fault and to call him to redeem it. Risk chimed in stating that we will not be honoring his request as we are not liableHe set up his own deal and misunderstood the termsThe contract that they sign states "Either Party may terminate this Agreement at any time for any reason by giving the other Party written notice of such termination." *** let him know thisReally there is no other explanation to give him other than this decision is final, per the contract he signedHe can also call Merchant Support if he wants further explanation

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Non response and also on refund status
I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:The issue has not been resolvedGroupon continues to hold my money, refuses to refund and refuses to deliver merchandise
Sincerely,
** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Thanks for your email, and I apologize
for any trouble. It looks like this has already been taken care of, but if you need any additional help, please let me know.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:My vouchers were not expiredI stated this repeatedly in all the correspondence between myself and GrouponI told them repeatedly that they were about to expire or close to expiringThey tend to want to change their story so they don't have to do their jobs quite oftenYou talk to one representative they tell you one thing, you speak to another they let you do what you need to doI have had multiple representatives encourage me to trade in nearly expiring groupons if I cannot use themI was told by multiple representatives that this works well for them because they cannot offer refunds and these representatives believed that assisting the customer was more important than fighting with them over semanticsGroupon has done nothing but show me that they like to fight over semanticsI do not accept this response because my groupons were never expired as this representative statesThis is another tactic involving semantics that they like to use and I do not accept it as a solutionI think they need to be held responsible for their lack of reading comprehension when it comes to complaints, not listening to customers, and many representatives do not even possess simple spelling and grammar abilitiesThis makes it nearly impossible to speak to any of themThey do not read responses nor do they read complaintsIt makes it beyond frustrating as they do not have a phone number and all communication is through emailAlso they take sometimes weeks to respond to a complaintI wish there was a way to fix this, but I don't think Groupon is willing to, and that is very sadThey would rather use a celebrity to make themselves look better and continue to hire sub par customer service representatives
Sincerely,
*** ***

There was no reason for the card to be run after it was rejectedWhy keep the card on hold in order to run it againI have multiple transactions for the same thing because apparently my card was "rejected" then ran again in their system because apparently the company runs the card even after they reject itMakes no senseIf a card is rejected- don't run it again.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaintI’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about the issues that you have experienced
with the *** *** * Activity Tracker Fitness Band - Regular Fit - Black purchaseWe did advise that this item was sold via a third party and advised how to reach out, but we never received a response.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I double checked and it appears that your
pending orders were already cancelled along with the unauthorized purchase on 03/29/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’m sorry for the trouble while trying
to redeem your voucher.I double checked and it appears that you were already provided with the refund on 07/15/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I
appreciate your understandingI've just cancelled your other Groupons and issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at ***I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Because refund was given
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner
businessesI'm sorry for any confusion!The best way to get the help you need is to contact your Groupon account representativesYou can find their direct contact information by logging into your Groupon Merchant Center at merchants.groupon.com and clicking the question mark icon at the top right corner of the screenYou can also contact our Merchant Support team by email at ***@groupon.com for assistance.Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortlyThanks for your understanding!Regards,*** *SupervisorGroupon Customer Support