Groupon, Inc.

Hello ***Thank you for your response It appears that you have been in contact with one of our supervisors regarding this matter as you patiently waited our response hereI'm glad to see that your Macbook Air order processed successfully on 4/4/$of Groupon Bucks from the mentioned gift cards were applied to this order I just checked the tracking information for this order and fortunately, it looks like it was already delivered! Hopefully you're already enjoying your purchase, but please let me know if you need help with anything else and we apologize again for the frustrating experience.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***groupon.com.Regarding your complaint: A full refund to your original form of
payment was processed on 6/13/17.If you have any additional questions, please reply to via the email I sent to you directly.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I am truly sorry to hear about your troubleI've just issued you a refund in Groupon bucks and removed the
Groupon from your accountThe value of all the cancelled voucher is $The bucks can be found shortly in your accountThus kindly check your account to confirm on the refundThe same can be used towards any purchase in our website.Please get back to us for any further assistance. Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the response from my colleague *** sent on January 18th.Regarding your complaint: As you originally requested, and previously stated to you, this Groupon was refunded The credit is already available on your accountWhile I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I'm so sorry for the trouble. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** ** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I can't apologize enough for the
frustration this has caused with this orderAs per policy, we will be unable to cancel the goods order after hours of purchase but in this case I can see that due to card error this order was created.With regards to this order, I can see the order has been delivered to you and we take sole responsibility for the error from our endSo I've just canceled this order and issued a refund of $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:I was falsely accused, by a member of your company, of doing something that is not true or within my character I wanted the recording to be reviewed by The Revdex.com for this reasonI want all consumers to be aware of what happened to me through Groupon, which is the main reason I submitted the claim I already received my money back from the *** *** dispute, since *** resolved it in my favor Thank you!

Initial Business Response /* (1000, 5, 2015/05/01) */
Hi There,
I'm sorry for any trouble with this purchase
It looks like we've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other document
Once you've done that, place the label on your return shipmentFor future reference, you can generate a return label on your own within days of receiving a product: visit http://gr.pn/GoodsReturns to see how
After your return is received and scanned by the shipping provider, we'll issue a refund to your original method of payment within 2-weeks (but this generally happens sooner than that) and send you a confirmation email to let you know it's been processedPlease keep in mind that it can take up to business days for the refund to appear on your statement once it's been issuedYou can keep an eye on the progress of your return using the tracking number on the attached shipping label
Thank you for your patience and understanding
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/05/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive the prepaid label and the total amount of the refund has hit my accountthank you very much to both the Revdex.com and Groupon for quickly solving my issue

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comRegarding your complaint: Groupon has confirmed this business to be
open and accepting vouchersBefore I would be able to consider a refund, I need to reach out to our Scheduling TeamThey will communicate your information to the merchantIf you could please reply to this email and confirm the best way to reach you and your preferred appointment times, our Scheduling Team will take over from there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understandingRegards, *** * Manager Groupon Customer ***

Complaint: ***
I am rejecting this response because: Even though I "eventually" was given a refund after months of back & forth communications with various "supervisors" at Groupon, I feel that other consumers need to be aware of their deceitful practices! I feel that their rating, if any, with the Revdex.com should not be a good one! I hope that what I had to go through, and others that I spoke to after this happened to me, consumers wishing to purchase anything through them will think TWICE before doing so. You may be able to "save" a few dollars, but it's not worth the trouble if you have any issues with your purchase and hence, request a refund from them. When something is THEIR FAULT, they need to take responsibility for it and not turn it around to make it look like it was the purchasers!
Sincerely,
*** ***

“Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from s*Regarding your complaint: At this time, we are unable to
deliver packages to PO box and APO addresses. We're continuously updating the locations where Groupon Goods can be delivered and we hope to deliver to all possible locations in the future.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Amarnath VManagerGroupon Customer Support

Initial Business Response /* (1000, 8, 2015/08/03) */
Hi***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
I just double checked and can confirm that your refund processed successfully on
7/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement
Since it has been over days at this point, if this refund still hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status
I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions
Regards,
***
Groupon Customer Support

Hi *** Thanks for reaching out to us through Revdex.com. I have reviewed your correspondence with our representative and I apologize for any confusion. I have checked all our records. It looks like refund was already issued to your credit card on June-6, Please allow up
to business days for this to be reflected on your statement.Please let me know If you have any other questions. Regards, ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:It looks like for the purchases for which
your refunds were requested, you have already disputed the charges with your bankSecondly, upon reviewing your account, as well as the disputes you have initiated with your financial institution against our company, we have made the decision to deactivate your accountThis decision cannot be appealed.In your previous email correspondence with groupon, we had mailed your unused groupon vouchers in the pdf formatThough you are welcome to use them, we do ask that you discontinue use of our website going forward.If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hi Jennifer, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint on not getting your Buy with Friends
credit:I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Yoseff *ManagerGroupon Customer Support

Hello, Looks like your issue has been resolved in the separate email sent by our managerIf you need any more help please feel free to reply to the email. Regards, Lakshmi *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I am truly sorry to hear about the experience you had attempting to redeem this GrouponWe're always working to make sure every
deal is a great value and easy to useI sincerely apologize that we haven't delivered. Unfortunately, this Groupon is non-refundablePlease be aware that due to our return policy for Local deals, we can only offer refunds for unredeemed vouchers within three days of purchase. However I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.I’ve also emailed you directly from ***@groupon.com via Ticket *** with more specific details Please reply to me there and let me know if you would like to proceed with Trade In or if you have any additional questions. Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: The Ultimate Date Night deal includes all of
the needed information on redemption and spending minimums in order to utilize the *** gift cardWe include a large portion of the deal's description to these details as they are more involved than a regular restaurant voucher.Below is directly from the deal's description and included links to the required details:"Before you buy, please check which theaters, restaurants, providers, and denominations are available near you.Click here to view participating movie theatersClick here and enter your zip code to view participating restaurants and providers, denominations and spend minimums.For frequently asked questions on claiming your e-Movie Cash tickets, *** eGift Card, and more, click here."Your original request for a refund was declined as this deal is listed as "ALL SALES FINAL" but see that one of our agents had offered you a refund to Groupon Bucks credit in other correspondenceI have processed this refund for you as previously offered.As stated in your chat the deal's rating is publicly visible and has not been removed from the deal's page as we do want our customers to know other customers' experience with the deal.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support