Groupon, Inc.

Complaint: ***
I am rejecting this response because: yes it was finally delivered, however it took me filing a complaint with the Revdex.com in order for them to finally do something about the problemI can forward all emails between myself and Groupon if needed
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to youIf
you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hi ***Sorry for any confusionOn September 22nd you were issued a full refund to your original form of paymentWe notified you of this refund the same day it was issued, and the refund should appear on your statement as a refund from Groupon, Inc.I hope this clears everything upPlease let us
know if you have any other questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi Ann,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, Marc
H.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence I responded to you a moment ago via email from ***.Regarding your complaint: I’ve looped in a manager who works on the Getaways Team and they’ll be in touch shortly They’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I would like to apologize for the experience
you had with *** *** Salon and SpaI do see that you have since been refunded in full and am happy to see that this has been resolved.Please let me know if there is any additional assistance that you may need, reply directly to this email.Thank you for your understanding.Regards,*** *Manager

Complaint: ***
I am rejecting this response because:*** **Please call me on the phone so we can discuss this matter further My phone number is listed in my profile because this is public record, I don't want to place my phone number here.If you are unable to get a hold me, let's block off minutes to chat on the phone sometime this week to discuss this matter further and close this case
Sincerely,
*** ***

Hey Liang,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. I am sorry that we weren't able to provide you with your desired outcome in this matter. While I understand that you are not satisfied
with the previous replies you've received, we have provided you with the best solution available in this circumstanceWe are not able to assist any further with your particular request and we consider this issue resolved. Regards, *** MManagerGroupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.)
Hi ***,
I'm sorry for any troubleUnfortunately, we aren't able to honor your request
Various retailers may list the same item at different prices, depending on where the item is being sold and who is selling itUnfortunately, we don't have the ability to force a retailer or a goods merchant to sell items at certain prices and as stated in our previous correspondence, prices may fluctuate
Groupon's goal is to provide our customers with the best deals possible, both locally and onlineGroupon Goods is no exception, and we stand behind our offers
Once again, all apologies for the frustration and the trouble
Regards,
Christy A
Groupon Customer Support

Complaint:
I am rejecting this response because: I have reviewed the Revdex.com reviews and all the complaints from prior customers and it is apparent that this company is not reputtable and does not live up to their guaranteesI'll have no further dealingas with them and have marked all incoming Groupon e-mails as junk and will discontinue my account with themI would not give my worst enemy thr Groupin certificate
Sincerely,
Arthur ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** * in ticket ***Regarding *** restaurant, *** stated:"There are two other *** locations at which you can redeem your Groupon***'s sister restaurants at which you can redeem your Groupon are:** *** *** *** *** Denver, CO 80238** *** *** *** *** *** *** Lone Tree, CO 80124"Regarding *** Cleaners: It appears as if you've already received a refund for this merchant in the form of a trawith Groupon BucksThis was issued on 6/13/17.If there's something else I can assist with, please let me knowHowever, both of your issues in your Revdex.com complaint have been addressed and resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meI wish it wouldn't have had to escalate to this level, but I believe Groupon management has made a good faith attempt to remedy the situation
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
*ManagerGroupon Customer Support

Hi *** Thanks for reaching out to us through Revdex.com. I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that there was delay in providing resolution to your issue, but I would like to confirm that we had
clearly mentioned that there would be a additional charge in our fine print and it was missed by you.I will be adding $in bucks for the inconvenience.Hope this clarifiesPlease feel free to ask, if you have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint, it appears that this matter has already
been resolved as we have processed a refund to Groupon Bucks for the turn-me-loose-fitness deal as of 2/21/after your communication with Groupon CS Manager *** * I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.I checked your account and I can see that your refund was already processed on 10/13/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.Regards,*** *ManagerGroupon Customer ***