Groupon, Inc.

Complaint: ***
I am rejecting this response because:Youre refunding my money to a card that I've already explained is not in serviceThe cars and the issuer are no longer my bank of useIt's also expiredI have mentioned this and would like the funds sent to my active account which ends in and is on file with Groupon. Please confirm or advise if further info is needed
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket *** .In ticket *** , it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: unfortunately all of the vouchers in question are non-refundable at this pointHowever, you did have one voucher (order *** with *** Playcare & Grooming) which is an exception to this since we've confirmed the business has closedGiven the closure and your account remaining deactivated, we've cancelled the order back to your original form of payment *** ending in ***)You should see the credit anytime within the next business days.As soon as we've compiled your vouchers, we'll be emailing them to you directly through here.Thank you for your patience and understanding.Regards,*** DManagerGroupon Customer Support"Regarding your rejection: I'm sorry for any trouble you may have experiencedI've reviewed your request, but will not be able to issue a refund because your voucher is expiredAs a courtesy, I have issued $in Groupon Bucks to your account that will automatically apply to your future purchase and expires in days.However, you can still use your voucher for the price you paidFor example, if you paid $for a Groupon that has a $value, your Groupon will be worth $after expiration toward the products or services originally offered in the deal.If you're unable to use your Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise).To review the details and Fine Print of your expired voucher, please sign into your account at http://www.groupon.com/mygroupons and scroll down to the section labeled Credit Vouchers.Additionally, I have reactivated your account using your ***@hotmail.com address.To access it, you will want to make sure you change your passwordTo prevent any further unauthorized activity, we recommend using a combination of upper- and lowercase letters, numbers, and symbolsYou can reset your password using the link I have emailed you, which will only work for the next hours.After you've reset it, you can use this new password to sign in to your account at www.groupon.com/loginIf you use a computer that is accessed by another person or is public, please be sure to log out of your account when you are finished to avoid unauthorized access.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi Jackie,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm very sorry for the trouble. Typically, if your order arrives damaged or defective, you can always return it within days of deliveryWe did extend our return
window for holiday orders, but unfortunately this just covered orders placed between 11/15/and 12/15/15.Unfortunately, we're not in a position to guarantee our products outside of that window and cannot assist with a refund at this pointYou can visit http://gr.pn/GoodsReturns to read more about our return policyHowever, as listed in the Fine Print, this order is covered by a 90-day warranty from the vendor.After reviewing our email correspondence, I see that a Customer Service Representative has escalated your ticket to our Groupon Goods Team, who will be looking into this further so that they may provide you with the warranty contact and further informationThis issue was escalated on 1/1/15, and you should be receiving a reply in the next few days, after our Groupon Goods Team has had a chance to contact the vendor and gather the necessary information.If you have further questions after the warranty information is provided, please let us know.Regards, Brette *.ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comUnfortunately, I'm not able to issue a refund in this situation
Our GrouponLive event deals are considered ticket purchasesAs such, they are non-refundable after the day of purchaseWe always want you to be aware of all the conditions for a deal before you make your purchaseThat's why we included a Fine Print section on the deal page, www.groupon.com/deals/gl-winter-wonderland-staten-island-richmond-county-bank-ba...⇄ this case, the restriction in question is: "Refundable only on day of purchase." Unfortunately, once the event redemption period has passed, the ticket has no valueWe typically only offer refunds after an event like this has passed when there is a problem with the service or if the vendor displays an act of customer disserviceWe do not issue refunds based on the experience of another customer or an experience documented on a review websiteYou are always welcome to read reviews on our site or any other site prior to purchase to help you decide if the purchase will work out for youWe also encourage you to utilize the vouchers purchased in the futureIf you have a bad experience when using your Groupon, please don’t hesitate to contact usOur Groupon Promise exists to protect people from having a poor experience when they use their GrouponWe want our customers to know that we are there for them in case something goes awry when they try to redeem itIt doesn’t happen often, but we’re there in case it does! You can read more about Groupon Promise here:http://www.groupon.com/groupon-promise Again, my apologies that I'm not able to help with your requestI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Sorry for any trouble! Your
refund for the mentioned groupon has been processed successfully on 12/05/to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process. If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Refund issues regarding your Groupon
voucher for Michigan Powered Paragliding.I apologize for all of the back and fourth and I completely understand your frustration. I've just canceled your purchase and issued a refundI’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there via ticket #***.Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:I want my money that was overcharged not Groupon credit
Sincerely,
*** ***

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comRegarding your complaint: I see that you've since sent the received
product back to usYou can keep an eye on the progress of your return by signing into your account at http://www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status." Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take 1-business days for the refund to appear on your statement once it's been issuedI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

Complaint:
I am rejecting this response because: it does NOT address the issue. I ordered a product from your company. I paid immediately. WEEKS pass - no one from your company contacts me - I have to contact you to inquire as to where my items were. I got nothing but the run-around by canned-text, non-English understanding 'representatives' of your company. I repeatedly asked for management intervention - I was ignored. I asked for contact info for the Executive offices - to date - I have been ignored. Your company is poorly managed, and your dismissive reply to me just proves it even more.I want to speak to someone in Executive Management - who has a TITLE, and reply contact information. Due to English comprehension seemingly being a problem for everyone in your company, I will spell it out again. I want a personalized reply in this form:FROM:MrBob ***PresidentPhone NumberEmail Address Personalized response from above company "Executive" spelling out what Groupon sees it didn't properly do, what you plan to do to correct it, and taking the time to APOLOGIZE FOR SCREWING UP and my having to waste my time chasing your company. Explain to me why it's impossible to speak to anyone from your company other then an overseas call center that barely understands English, and has NO power or operational control over your company at all. I also would like this person to explain to me exactly why I should ever utilize your 'services' again.
Sincerely,
AJ ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am sorry for all the back and forth
to resolve this matterI checked your account, and it looks like Groupon Bucks were deposited on 7/28/for the amount paid of your Groupon and then used on purchases on 7/28/and 7/29/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***Supervisor Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hey ***Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Long live the Revdex.com!
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: In an attempt to find a solution to your Revdex.com
Complaint, I was unable to find the purchase in question given the email you provided, ***.Is it possible that you have another account, using an alternate email address? Please respond directly to this email so that I may further assist you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *.ManagerGroupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. I'm very sorry to hear about the trouble with this event and want to assure you we send out notices whenever we're informed of any change to
a Groupon deal.I wasn't able to see any related purchases in your account, and you mentioned a friend had purchased these ticketsIn this case, it's possible that an announcement had been sent regarding the cancellation and had been filed in your friend's spam folderHowever, without any information for which Groupon event it was I'm unable to provide more specific details.We are always working to correct unfortunate situations and this circumstance is no exceptionHowever, we'd need to speak to the person who made the purchaseFor security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon send this request to Groupon Customer Support in a separate email, using their email address associated with their Groupon account, to [email protected] sooner we hear from them, the better we can assist.Thanks for understanding, and please feel free to let Groupon Customer Support know if we can help with anything else!Regards, *** **ManagerGroupon Customer Support

Hey *** Sorry for any trouble! Your refund processed successfully on 08/16/ to the card ending in ***It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route
those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process. If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questionsRegards,*** * * Team Lead - Customer Service

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards, *** **SupervisorGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***.Regarding your complaint: I'm so sorry that UPS was unable to locate
your Groupon Goods shipmentUnfortunately, I do not have any further delivery information beyond the tracking number providedMy sincere apologies that I'm not able to do more to get this order to you.I've just canceled this order and issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: I'm really
sorry for the frustrating experience you hadI see based on one of your previous contacts, this issue has been resolvedA full refund of $36.75 was processed back to your original form of payment on September 12.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your patience.Regards,*** *ManagerGroupon Customer Support