Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.I appreciate Groupon's assistance on the matter
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and I responded to you a moment ago via email from ***.Regarding your complaint, I'm so sorry for the trouble.I want to resolve this for you as soon as
possible, so I'll need some more information to get to the bottom of thisWould you please provide the following details regarding the charges in question:• The name on the card that was charged • The type of card (*** *** ***, etc.) • The last digits of the card • The expiration date on card • The amount of the charge(s) • The date of charge(s) • The billing address associated with the card With this information, we can look into the issue and find a speedy solutionI want to assure you that we use industry-standard technology to ensure your billing information is secure on our site, and we will always fully investigate issues of this nature.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com with the ticket ***.Regarding your complaint: I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from [email protected] via Ticket *** Regarding your complaint: I've issued a
credit of $to your account. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: This is the 4th time I have been promised a check in 10-business days The promised check never arrivesIf Groupon really wanted to do the right thing, they would expedite the check so that it would arrive quickly and then we could close this matter I will not be closing this complaint until the check is in my hand
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I would first like to apologize for
the experience with Remote Static and Vibration Dog Training CollarI am really sorry to hear that your dog was injured and hope that he/she has healed sincePer our policy I will not be able to refund this purchase, however I have issued in Groupon Bucks to your accountI appreciate your being a loyal Groupon customer and hope that you are able to find something that you enjoy soon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
I am sorry that we weren't able to provide you with your desired outcome in this matter.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:We identified the reason for a delay in
your payments (an internal error when processing your change of bank info), and will be having a member of our Merchant *** Leadership Team reach out to you, to ensure your concerns are taken care of.I’ve provided more specific instructions in my direct email to you (Subject: "Regarding Revdex.com ticket #*** ; Reference ***)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***Tell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via ticket ***Regarding your complaint: I'm very sorry
for the trouble with your Groupon Stores purchaseThis is never the experience we want you to have, and we're doing everything we can to make sure this doesn't happen in the future. From your email conversation with the merchant, it sounds like they intended to resend the product you originally ordered, which is why you didn't receive a return label. Please let me know if you have not yet received the correct product, so that we can resolve this for you. As I mentioned, I've also sent a direct email to youPlease reply to me there.Thank you for your patience and understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: This was previously traded in on 5/5/The bucks from the trade in were then used to purchase a Groupon for the lash loft.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello Ashley,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about the incorrect item you received in
placed of your purchase.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Marisabel *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, an account specialist is looking into this,
and we'll get back to you after we've investigated.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: It looks like you were refunded on 2/I've
sent you an Acquirer Reference Number to confirm thisI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer SupportTell us why here

Complaint: ***
I am rejecting this response because: Hi I would like a refund on my credit card (how I paid) not Groupon bucksI was advised of a full refundI would reimburse back on my card Thanks, *** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about the refund for the *** *** ** Battery-Powered Wheel Bike, I want to confirm that this original purchase was made on 11/17/using a *** card ending in *** with the name *** *** This refund was processed on 1/5/ You were previously provided an ARN (Acquirers Reference Number) to provide to the bank or financial institution that provided the *** card to *** ***I’ve provided copies of the purchase receipt and refund receipt in an email directly to you from ***@groupon.comIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your refund request for order # *** ;I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/07/30) */
Contact Name and Title:*** CS Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hello ***,
Thank you for reaching out and I apologize for the time it took for your refund to process for your Groupon
purchase
Fortunately, it appears that you were able to speak with*** who was able to confirm that your Groupon was not redeemed and processed this refund on the 13th of JulyI also see that you were able to confirm the receipt of this refund
Please feel free to follow up in the previous email correspondence, Support ticket XXXXXXXX, if any further issues arise with this purchase and refund
Regards,
***
CS Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: This item was refurbished by the
manufacturer, ** and held a day warrantyI'm very sorry for the trouble you're experiencing renewing the license, I can assure you the software loaded was legitimateSince this item was purchased so long ago, we unfortunately do not have access to activation codesI see that you were in touch with our support team via email, and since we weren't able to get a new code for you they issued $Groupon Bucks to your accountYou can also contact **'s support team directly, as they may be able to help.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support