Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: This voucher was refunded in Groupon
Bucks on 6/15/17.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:The business refuses to call me to discuss the matter further and gives me a standard reply via email I don't consider this issue addressed
Sincerely,
*** ***

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your threads with my colleagues *** and *** in tickets *** and ***I responded to you a moment ago via email from [email protected] ticket ***, it was stated:"I'm really sorry for the trouble and I appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons."Prior to this, we explained that unfortunately we are unable to issue a refund for ticketed events past the day of purchase - as stated in the Fine Print for this dealIn that same vein, we are unable to edit or change event dates / times / seating options that you originally submitted forI understand that this did not come across in our initial response, and I am truly sorry.After seeing your frustration, *** went ahead and issued you credit to your Groupon account as a one-time exceptionThis was also addressed by *** in ticket ***:"I am truly sorry to hear about the experience you hadWe're always working to make sure every Groupon experience is both fun and a great valueI sincerely apologize that we haven't delivered in this case.Please know that we are reviewing the entire correspondence with the representatives and reaching out to their respective managersWe take feedback like this very seriously, so thank you for taking the time to let us know.I checked your account and I can see that the Groupon *** *** for $was refunded to your Groupon Bucks on 09/06/2017."This was done in order for you to repurchase the option / time you wanted to actually attendAgain, I apologize that this was not made clear to you at the time.Regarding your complaint: I can completely understand how frustrating this situation has been, and I wish this was not your experienceAlthough the refund has already been issued to your account and a portion of that credit has already been used on other purchases, I wanted to offer you a small token of our regretI've issue $in Groupon Bucks on your accountPlease consider this a gesture of goodwill should you choose to use our site in the futureGroupon Bucks will apply automatically to any future purchases, and don't expire for days.Again, if you have any further questions, please reply directly to the email I sent via [email protected] you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: it state's that an email has been sent to me and I never received a response
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Groupon continues to tell me that the fine print indicated the purchase was in US dollars. I research and purchase many things online and ensure I am aware if the product is in Canadian or US dollarsThe issue I have with Groupon is that when I made the purchase it WAS in Canadian dollars The C was clearly beside the dollar amount to indicate Canadian dollars That is why I purchased the tickets through their websiteI can see that that has been removed since my purchase, and unfortunately I don't have any proof of the transaction on the day I purchased the tickets showing this I didn't think I needed to print a copy of that particular screenAs a result of the currency exchange the tickets cost more through Groupon than if I bought them directly from ***.I have spent so much time on this issue for a small amount of money and have no reason to lie about this situationHowever, I have major issues with companies that don't stand by their products and customers, which is why I am so frustrated and irritated with Groupon.Regards,*** ***
Sincerely,
Marilyn Culleton

Hey ***,I looked into everything and noticed where *** most recently followed up with you in Ticket ***.As she's mentioned, this our final answer regarding your account:Hello,Upon further investigation, we found a number of violations with this accountBecause of this, we will not be reinstating it.If you have additional questions about our Terms, you can read them here: http://www.groupon.com/termsPlease take note of the following:"You may only create and hold one account on the Site for your personal use...your account is non-transferrableYou cannot sell, combine, or otherwise share it with any other personAny violation of these Terms of Use, including failure to maintain updated and correct information about your account, will cause your account to fall out of good standing and we may cancel your account in our sole discretionIf your account is cancelled, you may forfeit any pending, current or future promotional account credits and any other forms of unredeemed value in your accountUpon termination, the provisions of these Terms of Use that are by their nature intended to survive termination (e.g., any disclaimers, all limitations of liability and all indemnities) shall surviveWe also reserve the right to change or discontinue any aspect or feature of our services or the Site, including, but not limited to, requirements for use."Please note that this decision is final, and this matter is considered closedI have attached your expired and remaining vouchersWhile you are welcome to use them, please discontinue the use of our site moving forward.Regards,***Account SpecialistGroupon Inc.Thank you,*** **ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
*ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I am truly sorry for the difficulty
and I absolutely understand your frustration.For customer safety and security, our system prevents orders from processing if it thinks they might not comply with our terms of useHowever, certain orders can be occasionally blocked by accidentI'm truly sorry that this happened in this caseWe're doing everything in our power to improve our system so that we can avoid complications like this in the future and make sure your orders process smoothly.For the trouble with order placement, I have gone ahead and processed a credit of $in Groupon Bucks to your account which are available for use right away.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, sorry for the trouble you have had with your
Getaways deal for *** Peak resort Since this was a Groupon Getaways deal, I have looped in a Manager from our Getaways department who should be reaching out to you soon via ***@groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: our apologies with the frustration using
your expired Groupon for it's face valueIt looks like this deal was refunded in full to your Groupon Bucks account on 1/4/The credits are in your account and can be reviewed through groupon.com/mybucks.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm
that your refund processed successfully on 12/13/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Free standard shipping only applies to
Groupon Goods orders that have a transaction total of $or more before tax and other applicable feesBefore taxes and fees, your order was $This is why you did not receive free shippingAs a courtesy, we issued you $in Groupon creditThis credit is currently available for you to use, and will automatically apply to your next purchase on our siteThis credit will expire on 7/23/2017.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Thank you for your email and my
apologies for any trouble you have experienced.Unfortunately, we aren't able to issue a refund unless the business, Five -Class Pass at Studio Poise is unable to provide the services we described in the dealIn looking through your request, it appears that this is not the case here. If you don't foresee the opportunity to use your Groupon before it expires, you can always give it to a friendGroupons tend to make excellent gifts.Regarding your Adult Training Performance Sessions at CATZ Groupon, there are some cases in which a business may not be able to accept Groupons after their expiration, but fortunately, it doesn't happen too oftenSometimes, it's merely a miscommunication between the business and their employees, and we can often resolve the problem. After reviewing our history with this business, I don't see that we've had any reports of them refusing to honor expired GrouponsThis is good news! Because this is likely just a miscommunication, we should be able to resolve most of these issues for you.Before we can issue any refunds, we'll need to reach out to this business and address these situations.Please keep in mind, if we are able to work this out with the business, we do ask that you redeem your Groupon for their purchase value or gift them to a friend who may be able to use themWe will be unable to issue refunds for any valid Groupon.If you'd like me to proceed, please let me know the location you visited, and I'll be happy to get to work on this. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for the inconvenience with the
Groupon Goods received as Gift.For security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
It's actually not, but I have no time to continue dealing with this. I am still dissatisfied that Groupon does not understand what the actual issue is, even though I have all of the transcripts of the service interactions. Based on their response, they believe my concerns are with their vendor, but instead it is with Groupon itself and the horrible way they responded to this issue throughout
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: First off, my apologies for the trouble
that you experienced in trying to get this matter resolved.In our previous correspondence under ticket #***, you had mentioned that you had already received your refundTo answer your question, there is nothing further that we needed from you to resolve this issue and you are all set.I’ve also followed up in a direct email to youIf you have any further questions regarding this order, please reply to me there.Thank you for your understanding.Kind regards,***Supervisor Groupon Customer ***

Hello Carrie,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I have issued a refund of $to your Groupon Account in the form of Groupon Bucks.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Shaun HManager Groupon Customer Support

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. I am sorry for the trouble you had making it to these reservations.We have reached out to both the South Beach and
*** Resorts The Berlin Resort approved a full refund for your stay and we went ahead and issued that refund.Unfortunately, South Beach Resort has denied any refundGiven the circumstances, I have gone ahead and issued a refund for the South Beach resort as a one time exception at Groupon cost. While we’re glad to make an exception this time around, please keep in mind that we may not be able to issue refunds of this nature in the futurePlease allow up to business days for the credit to appear on your statement.Regards,*** **ManagerGroupon Customer SupportTell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I'm sorry for the trouble you've had trying to
schedule the appointment for your massage deal! This is never the experience that we want you to have I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It looks like your issue with the Groupon
voucher for "Two Hours of Moving Services with Two Movers and One Truck" was resolved following the un-redemption of the voucher from our end on 01/13/I can also see that later it was redeemed by the business on the same day.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer ***