Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint, I see that you were able to purchase $
*** eGift Card.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint:
I am rejecting this response because:Continuing to give me additional "Groupon Bucks" and apologizing for my "trouble", does nothing to rectify this situationWhat it does is make me angrier I am not asking you to purchase the deal for me, I am asking you to get me the tickets that I had already purchased, and someone at your company decided I shouldn't have I am willing to pay the originally agreed upon price I don't care if the deal is not available anymore You screwed up, and you need to fix this I will not be satisfied until I have the tickets returned to me If that means your company has to pay the difference to get them at full price, then that is what you must do.
Sincerely,
*** ***

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, ***
*Manager Groupon Customer Support

Complaint: ***
I am rejecting this response because: Groupon sent emailsThe first email stated that they have closed my complaint & there is nothing else they can doGroupon's second email is the one sent to the Revdex.comIf Grouponreally wanted to make it right, they would reimburse me & go after the fraudulent company that advertised on their website.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I have attached and sent you two of your unused voucher for *** Juice via email from [email protected] you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Sorry for the continued trouble. I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hi ***, I have to apologize for the delay in responseWe've been inundated with an unusually high email volume and are working to respond to inquiries as fast as possible.I'm going to loop in a Getaways Specialist to review your case for further considerationPlease stay tuned for an
update via email. Regards, Kelsey RManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, it looks like the refund of $
for your refund was already processed from our end on Jan-22, to your original form of paymentPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I can confirm this refund was already
processed on 12/back to the original form of payment, it will take up to business days to reflect on the statement from the date it was processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you on September 1st via email from ***[email protected] your complaint: In regards to your event tickets,
I encourage you to view the vouchers presented on the My Groupons page pictured in your attachment since you stated you have not done so yetWe have recently moved to a different form of ticket distribution directly through email but this deal may still be providing tickets via the "View Voucher" buttonThese tickets were only refundable on the day of purchase per the Fine PrintIf there are issues with distribution we can investigate that matter but please confirm they are not already available as mentioned above.Your *** purchase has been refunded and that will appear on your statement in business days or fewerI apologize for the delay in processing on that refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I am sorry for any trouble and frustration
this has causedWhen reviewing the deal page for this Groupon we did include a Departure Point which is *** *** Resort in Ka'anapaliOn the original screen where you made this purchase, http://www.groupon.com/deals/viator-hawaiian-hotels-and-resorts, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the restriction in question is that the voucher is All Sales Final.We were recently notified by your financial institution that a dispute had been issued against a purchase you madeWe recommend reaching back out to your financial institution directly to discuss a resolution.For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account we have made the decision to deactivate your accountHowever, after further review and as an exception I've gone ahead and reactivated your Groupon accountPlease visit www.groupon.com and click on the "Sign In" link on the right side of the pageFrom there, you can sign in with the email address and the password you set when you created your account or made your first purchaseIf you need to reset your password, you'll have the opportunity to do so on the sipage.If you have additional questions about our Terms of Use, you can read them by going to www.groupon.com/terms.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you via email from ***I’ve provided more specific instructions in my direct email to youIf you
have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/07/28) */
Contact Name and Title: ***
Contact Phone: ***
Contact Email: ***@groupon.com
Hi ***,
My apologies for the trouble with the item and delayed response to your Revdex.com issueAs was stated when you had contacted us directly
when this item was purchased there was the opportunity to select which color and size you desired
I apologize that there was any confusion or difficulty with this order but I am happy to see that it looks like a solution has been reached between you and our support team since this was sent
Please let us know if we can be of further assistance with anything else

Revdex.com: My complaint has been now resolved to my satisfaction So I’d like to close out this complaintThank you *** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***.Regarding your complaint: I sincerely apologize for the troubleWe
were able to locate the unauthorized charges, and a refund has been issued.I’ve provided more specific information in my direct email to you via ticket number*** If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I never received any email with any explanation as mentioned by themI also never received a discount I at least deserve the shipping fee back.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Return or exchange issuesI’ve provided more
specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: I have made an exception and Issued a refund
Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***