Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Thank you for your patience in this matter
and I am truly sorry for the difficulty.For your security and to prevent any future unauthorized purchases, your account has been deactivatedI want to assure you that our customers' security is our top priority and that we use industry standard tools to keep your information safeYou can read more about our privacy and security policies here: http://www.groupon.com/legal.Additionally, I have issued a refund to the card used for the Groupon purchased without your consentPlease allow up to business days for the refund to appear on your statementWe have also removed the credit card on file in your account. If you would like me to reactivate this account, I am happy to helpWe strongly suggest that you use an email address other than the one originally associated with itIf you provide us with a new email address, we'd be happy to reactivate the accountIf not, we can reactivate the account with the previous email addressPlease let us know which option you prefer.Alternatively, if you would like this account to remain deactivated, I can email you any Groupons that you have yet to use.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting GROUPON FINE PRINT SAYS FINE PRINT: ONLY REFUNDABLE DAY OF PURCHASE !!!!SO I WOULD REALLY APPRECIATE IT IF SOMEONE CAN EXPLAIN IT TO ME ON HOW WE "SELF ADJUSTED" OUR ODER AT 12:19AM ON CHRISTMAS DAY WHEN OUR ORDER WAS PLACED AT 9:30AM CHRISTMAS EVENOTHING LESS THAN A REFUND IS ACCEPTABLE!!!!! DUE TO A BLATANT SYSTEM ERROR I'm extremely displeased with your service
Sincerely,
*** ***

Hey Amanda,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry to know that you are
unable to get an appointment during your convenient timing.After days from purchase, we only issue refunds if there is an unsolvable issue with the businessHowever, because you are a loyal customer, we will make an exception this time.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, ***ManagerGroupon Customer ***

Hi ***,Sorry for any trouble.I checked your previous correspondence with us and I do not find any reference to $for deleting the account. However, I've gone ahead and deleted your account.Please let me know if I can be of further assistance or if you have any questions.Regards,***
JManagerGroupon Customer Support

Hey Matthew,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11146668, and find that this resolution is satisfactory to me
Sincerely,
Rhonda ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Thank you for your email and my apologies for
any trouble you have experienced.After reviewing our history with this business, I don't see that we've had any reports of business being not contactableThis is good news! Because this is likely just a miscommunication, we should be able to resolve most of these issues for you.Before we can issue any refunds, we'll need to reach out to this business and address these situations.Please keep in mind, if we are able to work this out with the business, we do ask that you redeem your Groupon for their purchase value or gift them to a friend who may be able to use themWe will be unable to issue refunds for any valid Groupon.If you'd like me to proceed, please let me know and I'll be happy to get to work on this. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI apologize for any frustration, and for all the back and forth.I understand there was some difficulty redeeming your Groupon for "Three
oil changes." Ordinarily, we try to resolve these types of issues with the business directly so that you can use your Groupon as you originally plannedHowever, because you would prefer to cancel your order, I've just removed this Groupon from your account and issued a full refund to your original method of paymentYou will get an email confirmation of your refund shortly.Please allow up to business days for this to appear on your statement.Let me know if there's anything else I can do for you or if you have any questions!Thanks!*** *.SupervisorGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Sorry for any trouble! I can
confirm that your refund processed successfully on 03/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.Unfortunately, we as we had mentioned in our earlier emails, we will not be able to process a refund to your credit cardI apologize for any confusion, and I hope this clears everything upPlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I'm very sorry for the continued trouble
you've had.We're always happy to help facilitate redemption for our customersWe want to do everything in our power to resolve this issue for you, so I'd be happy to reach out to the business on your behalf once more to get this straightened out.With that said, while we're doing everything we can, I can't guarantee that we'll be able to resolve this in a timely fashionIf you prefer not to wait for a resolution, I understand and can issue a refund in Groupon credit to your accountThe credit would be available in your account immediately and would not expire.Please let me know how you'd like to proceed, and thanks so much for your patienceThe sooner I hear from you, the better I can assist!Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your refund request for order # ***I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hey Laura,Thank you for rea*hing out to us through the Revdex.comI have reviewed your most re*ent *omment and all internal Groupon *orresponden*e.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon *ustomer Support

Complaint: ***
I am rejecting this response because Groupon is not being truthful about putting the funds back into my account because (1) I didn't have the same debit when Groupon stated they put back into my account; (2) they also stated they gave me back my refund in Groupon bucks so which one did Groupon doI always stated I didn't want the Groupon bucks or the refund, just replace the headset as my one year warranty stated; (3) I sent the defected headset back with their return label and they are trying to refund me on another totally different headsetHere is the message from 11/16/2017***@yahoo.comTo:Groupon Customer SupportNov 16, at 7:AMI have not received a cash refund which I didn't suppose to receive cash, I suppose to receive ANOTHER NEW BLUETOOTHIf you give me a refund it should be at least $75 not this something for dollars you, Groupon, and the vendor is trying to force in me when I know what I paid forIt sounds as if you are trying to give me a refund of the current price not the price I paid forI will NEVER order online againI am completely unsatisfied with Groupon, I started to whomever that I will work my headset and "TIME IS OF THE ESSENCE" I am currently borrowing a headset so I keep my job! Please expedite this matter so I can put this matter behind me.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:Sorry for any trouble! I can confirm that your refund processed successfully on 7/22/You should have
received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.If your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I apologize for any inconvenience, and I hope this clears everything upPlease let me know if you have any other questions.Regards,*** *SupervisorGroupon Customer Support

Complaint* ***
I am rejecting this response because:As I stated several times previously, I live more than miles away from the old addressI haveLot lived there for almost years, and I have no contact with anyone living in this complex
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Unfortunately we are only able to discuss an issue with the account holderIf the account holder contacts us we can take a look at the issue.Regards,*** **ManagerGroupon Getaways Support"Regarding your rejection: Unfortunately, I must reiterate the above information, as we cannot assist you with a claim that was not purchased on your account.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: It looks like a
refund was issued back to your original methods of payment on July 17, and one of our representatives *** R reached out to you via emailI apologize if this email was missed. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hey ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support