Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: Unfortunately, we're unable to
send the charger as requested, so I've just issued a refund of $in Groupon Bucks to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support”

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I am really sorry that you had been waiting
for an update from us regarding your account related issueI have reviewed all your past correspondence with us and can confirm that the issue is been escalated from customer service to our account specialist team.Our account specialist team handles specific account related issuesNormally these issues are prioritized and resolvedHowever, in your instance, I am really sorry that it has taken so longI will have this issue expedited again and ensure that you are updated as soon as possible.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI’ve also emailed you directly from ***@groupon.com via Ticket ***…please reply to me there if you have any
further questions.Regarding your complaint: Hi ***When you contacted us previously we advised that if you were having issues with the business we could look into the matter on your behalfSince we have no other reports of issues with this merchant, we advised we can contact them for you to get a resolution for you, by confirming their closure or by advising them to contact you to schedule serviceThis option is still available to you.I can also offer you a Trade In, here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your Studio voucher for Groupon Bucks.After we initiate your Trade In, you’ll receive email confirmation that $has been issued to your Groupon account.Within hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.If you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.If you have any additional questions, please reply to me through the email I sent to you directly..Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Complaint: ***
I am rejecting this response because: I am OK to close my account for whatever reason you claimed, but please refund my money in my account! I still have around $jamba juice gift card in order *** but I can't access since my account was closed!! My next step will be to complain to California Attorney General
Sincerely,
*** **

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I'm very sorry for the trouble you've
experienced trying to redeem this Groupon, and I can absolutely understand your frustrationI've just issued you a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.We appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with. I apologize again for the troubling experiencePlease do not hesitate to let me know if there is anything I can do for youI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket *** I responded to you a moment ago via email from ***@groupon.com.In ticket *** it stated:If your order arrives damaged or defective, you can always return it within days of delivery stated by Price PlummetUnfortunately, the merchant is not in a position to guarantee their products outside of that window and cannot assist with a refund at this pointYou can visit https://www.groupon.com/deals/gs-samsung-galaxy-s6-active-32gb-gsm-unlocked- smartphone-refurbished to read more about their return policy.However, since you are a great customer I have issued you $in Groupon Bucks for the inconvenienceThe credit is active now and wont expire for days.I can completely understand how frustrating this situation has been, and we at Groupon never want this to be a customer's experienceTypically, we are only able to accept a return on an item within the return policy listed on the deal page in the Fine PrintIn this case, the Fine Print stated: "Product eligible for free returns within days." In addition, this item was sold by a merchant through Groupon Stores, which is a 3rd party merchantIn the case of any issues with the product, you would need to reach out to the merchant directly to resolve any issuesI do see that you had a discussion with the merchant and were unable to come to an amicable agreement.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ your complaint: We do our best to make buying Groupons as easy as possible, but we know there's always room for improvementWe'll use valuable feedback like yours to make this process smoother in the future.I understand that this outcome is not the one you requested and we have done our best to assist you by providing the best solution available in this circumstanceWe hope to regain your trust in the future, but unfortunately, we have to consider this particular issue resolved.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Have a wonderful day.Kind regards,*** ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***groupon.com.Regarding your complain, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer SupportTell us why here

Hey Kayleigh,Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hi Kevetta,Sorry for the trouble you’ve had with this Groupon.To make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days. Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance
in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.Regards,Rajarajeswari *ManagerGroupon Customer Support

Hi ***Thanks for reaching out to us through the Revdex.com. I have reviewed your correspondence with our representative and I apologize for any confusion.It look like you redeemed the voucher on May 31, 2017, hence you will not be eligible for any refund.Please feel free to ask if you
have any other concerns.Regards, ***ManagerGroupon Customer Support

Hello ***,
Thank you for reaching out to us through the RevDex.comI have reviewed your most recent comment and all
internal Groupon correspondenceI responded to you a moment ago via
email from ***@groupon.com
It looks like this has already been addressed as I see a
Groupon Bucks credit was issued to your account, for the vouchers in
question, on 12/07/2017, 12/11/2017, and 12/11/The amounts issued
reflect as $4.00, $10.39, and $
The credit cited was made available for you to use immediately after issuance and will expire in days from issuance
Any Groupon Bucks you have will apply to a purchase
automaticallyYou can see your balance in the top right corner of the
page when signed into your account at http://www.groupon.com/mygroupons
Unfortunately, the credit that has already been issued to your account is the extent of what we are able to do
I’ve provided more specific instructions in my direct
email to youIf you have any additional questions, please reply to me
there
Thank you for your understanding
Regards,
*** *
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint for 1/3ct Diamond Braided Wedding
Anniversary Ring 10k White Gold order we have issued you a full refund to your original form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Ms***,I'm sorry for any frustration that's occurred.I'll be personally addressing your issue today and I'll update you via email with my progress.Thank you,Andrew *.ManagerCustomer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***.Regarding your complaint: I'm very sorry for the trouble you've
experienced trying to redeem this Groupon, and I can absolutely understand your frustrationI've just issued you a full refund back to your credit cardPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi Debbie,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Brendan
*Manager Groupon Customer Support

Hi,Sorry for the inconvenience this has causedOur Customer service reps have helped you in resolving this issuePlease contact us for further help.Thanks

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because:I have purchased and used Groupon for several yearsI go to use one of the many Groupings that I have on my account and I could not sign in at allI emailed Groupon to find out what was going on and come to find outThey suddenly and for no reason, without warning or notification deactivated my accountBlocking access to the many Groupon that I paid for and still have availableLiterally $worth of Groupons/money that was stolen from meI have emailed several times in regard to this because they don't have a phone number to callThe representatives who reply are less than helpful or even observant because the only suggestion I have gotten is to sign in my account and get the Groupons which I am unable to do as previously stated I want a full refund of the paid amounts for the Groupons and $is just a guessI had Groupings that ranged from skydiving to restaurants, salon servicesI also want a Groupon gift card for the inconvenience of having to go through all of thisI am very upset that you all would do this to a long time customer
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***