Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint. I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I
appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. It looks like this issue has already been resolved as you were refunded for the extra Pro-Lift 36" Z-Creeper Seats purchased.Please let
us know if you have further questions.Regards, *** VManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/08) */
Contact Name and Title:*** Manager
Contact Phone:***
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry
for the trouble
This Groupon Goods item is sold by a 3rd party merchantthey will take care of ensuring the fulfillment, delivery, and quality of the item you've purchasedSince this is a 3rd party purchase, it isn't listed in your My Groupons pageTo see your purchase details, you'll need to look at your purchase confirmation email
For all questions and assistance with this order, you'll need to contact the merchant directly but we'd be happy to reach out to the merchant on your behalf
When you purchased this item, you received a "Thank you for your purchase" email
Log into your email account and pull up this emailmake sure you're looking at the email account tied to your Groupon account
Click "View Order Details"this takes you to the item's order page
From there, click the Contact Merchant button
Click on the Tickets tab, and note the ticket number
Then, send us that ticket number to ***@groupon.com and the best phone number to contact you with
We appreciate your patience and understanding
Regards,
*** M
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/08/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My wife sent email to*** with the requested information she asked for about our order and complaintWaiting to get a response about this complaintStill have not gotten a refund or credit
***
***
Final Business Response /* (4000, 12, 2015/09/05) */
Contact Name and Title:*** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***
I'm very sorry for the trouble
Unfortunately the merchant has reached out to let us know that they will not accept a return for this itemI'm very sorry for the inconvenience and I wish there was more we could offerI am sorry that I wasn't able to provide you with your desired outcome in this matter
I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority
While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved
Regards,
***
Manager
Groupon Customer Support

Complaint: ***
I am rejecting this response because what Groupon is saying is a flat out lie I emailed and called Groupon several times regarding this matter and never received a response I also contacted the hotel myself who stated that they had no problem with cancelling and refunding since they didn’t even charge Groupon yet or were they going to since I was not goingTherefore Groupon is not being honest and I would like a full refund.
Sincerely,
*** ***

Hi Sunita,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Jamie *.ManagerGroupon Customer Support

Complaint: 11011527I am rejecting this response because:I just want cash back. I have terminated my subscription to groupon.Sincerely,Carol ***

Hi ***Sorry for any trouble! Your refund processed successfully on 04/07/to the card ending in *** It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds
correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.Regards,*** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hey Lauren,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,Andrew
C.ManagerGroupon Customer Support

Hello Maria,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected], Ticket #for referencePlease reply to this email directly
if you have any questions or concerns.I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case.I can confirm that your refund processed successfully on 01/10/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.The refund should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I hope this helps to right the situationWe love having you as a customer and want you to continue to love using GrouponYour feedback is appreciated and will help us to determine the types of deals we run in the futureWe also address these kinds of issues with the business directly to ensure they don't happen again.Please let me know if you have any other questions.Regards,Kevin SSupervisorGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceRegarding your complaint: My colleague *** * replied to you on January 24th in ticket number *** He stated:"Unfortunately, we cannot provide any information regarding a Groupon in another customer's accountI apologize for the inconveniencePlease have *** reach out to us directly once again and we would be happy to look into this further." While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaintI’ve provided more specific instructions in my direct email to youIf you have any additional questions,
please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Here is my reply the them: ***I've asked to discuss the issue with the senior management, not with someone on the lowest level in the overseas customer service Since there was no reply from the senior management, I am completely dissatisfied with the reply I'll pursue this case with the *** *** of Illinois and will make sure it will be widely publicized By the way, do you know what the Groupon rating in the Revdex.com is 95% negative? Any comments? Then again, copying and pasting the canned answers really does not help to improve the customers' satisfaction.I don't consider this case closed.*** ***
Sincerely,
*** ***

Hey ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Product Issues with your order for Wexley Home Flannel Sheet Set in Queen/Navy Windowpane Plaid.I'm very sorry for the disappointment with this productUnfortunately, we are not able to offer a refund in this circumstanceI’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there, via ticket ***Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:The Company indicated that they responded directly to me via emailI have not received any email from Groupon
Sincerely,
*** ***