Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Customer Services Issues I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com, Ticket #*** for referencePlease reply directly to that email if
you have any further questions or concerns.I am truly sorry to hear about the experience you had redeeming this GrouponWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case.I can confirm that your refunds processed successfully on 01/22/and 01/25/You should have received email confirmations shortly after these refunds were issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refunds were processed to the original payment method, and should appear on your statement as a refund from Groupon, IncThis should reflect on your statement within the next few days but if for any reason you don't see it after business days, please let us know.We appreciate your feedback as we will be addressing this issue with the appropriate teams here, and thank you for your understanding.Regards,*** *SupervisorGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm that
your refund processed successfully on 12/11/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.If your refund was issued as Groupon Bucks, the credit is available immediately in your accountThere's no need to wait for a Groupon Bucks refund to clear; you can start using your Bucks right away on any of the deals on Groupon.comThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.If you have any additional questions, please reply to me via my direct email (Ticket ***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because: I have already gone through another vendor to purchase the service requestedThe voucher sold by GROUPON was useless because the merchant was unavailable and unreachable when we tried contacting them, both by email and phoneI am not interested in any trade ins, and have initiated a dispute through my bank to stop serviceGroupon should back their customers and protect their customer's assets instead of forcing people to go through that same merchant that was unreachableI need my refund backI am not interested in doing business with Groupon any longer.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.I’ve provided more specific instructions in my direct email to youIf
you have any additional questions, please reply to me there.Thank you for your understanding.Regards,
*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm very sorry for the poor experience that you had with *** Nails & SpaThis is never the experience that we want you to have when using a Groupon deal, and we strive to work with businesses who are committed to delivering a great experience and a great value.I know that you were not satisfied with the previous response that you received regarding this, but unfortunately I do have to reiterate that we will be unable to refund this dealWhile we're always happy to help out if you're having trouble using a Groupon deal, (for example, difficulty in reaching the merchant to schedule an appointment, or the merchant refusing to honor the terms of the Groupon deal) we aren't able to refund a deal that you were able to useAs stated in the Fine Print of the deal you purchased:"Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services."Based on your initial complaint, it does seem like the merchant made a reasonable effort to make this right for you by offering to schedule another time for you to have the service performed againIt's completely up to you if you'd like to take them up on that, but we're not able to issue a refund in this case since you did redeem the Groupon for the services listed.I do apologize that we're not able to provide the resolution you are looking forIf you have any additional questions, please reply to me here.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***groupon.com.Regarding your complaint: If you dispute the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Our system is unfortunately unable to
refund a partial amount to your credit cardOur only refund option is to refund the full amount we charged, which is why we attempted to correct the promotion code issue by issuing the $Groupon Bucks credit to your Groupon accountI would like to offer a refund for the purchase you made when attempting to use the promotion code originally, and I'll include the details in a follemail.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint I* ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: while the business did give me a groupon credit due to the situation, they chose not to fix the problem.Groupon deal, with reviews claiming to be from the last days opening hours stated claiming to be a "limitted time offer" closed Qand Aand no way to review to let other people know that this is offer isn't real right now.***
*Website where it acknowledges the site has been closed and will be until at least the 16thhttp://www.wocorlando.com/As this is in Orlando, Groupon is perfectly aware that most people cannot take advantage of the fact that the museum will eventually re-open According the contruction workers, many different people had tried to use the groupon offer before us, and were equally frustated to find the closed museum No idea why groupon or the museum is doing this...
Sincerely,
*** ***

Unfortunately, I do not have any further information regarding this decision. *** from our Risk Management team informed me that he followed up with you again after your last response to himAny further correspondence with Groupon should be through him at the previously provided email address

Complaint: ***
I am rejecting this response because: I feel Groupon should pay me back at least day due to they advertised me to check out on the first day in order to Process a refund, it does not matter the me if hotel did not refund them as Groupon was the one who advised me to leave
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: It looks like this was resolved on January
25th.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint on the Getaways deal from Groupon.It looks like one of our managers from the Groupon Getaways support team had already reached out to you on 12th of June and resolved this issue for youAlso, I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me While my payment has been refunded, the time and frustration incurred in this ordeal has not been settled Groupon Good's attitude and lack of initiative to do the right thing, despite a failure in order fulfillment will cause other customers similar frustration It is absurd that I had to get the Revdex.com involved to settle an order that did not ship
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: For the safety and security of Groupon,
we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and we are still investigating the issueOnce its done, an account specialist will get in touch with you.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: My apologies for the troubleUnfortunately I
wasn't able to find the purchase in question under the email address that you've providedIs it possible that you have a Groupon account under a different email address? Once I find the order in question, I'll be more than happy to assist I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support