Groupon, Inc.

Complaint: ***
I am rejecting this response because: This business is HORRIBLE to deal withI recommend NOBODY makes a purchase through GrouponI've had friends tell me how bad they are but I didn't listenHopefully everyone who reads this will listen and not waste their time and effort on such a terrible company that will steal your money and you have to go through hell to deal with any resolution which you won't getGroupon is terrible
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your threads with my colleagues *** *** ***.As stated in ticket #***:I have reviewed your most recent comment and all internal Groupon correspondenceAs we mentioned earlier, For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, as well as the disputes you have initiated with your financial institution against our company, we have made the decision to deactivate your accountThis decision cannot be appealed.Since you have already submitted dispute for your orders and received refund through your bank, we are unable to issue refund for your vouchers."Regarding the vouchers you were unable to receive: I have temporarily reactivated your Groupon account so you may log in and download these vouchersNo new purchases will be permitted on the accountI've also sent you a password reset link in the event you have any trouble logging into the Groupon site.You can find any unused vouchers under "My Groupons" at the top right corner of the sitePlease download these vouchers and feel free to use them with the merchants in questions.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello Tasha,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected]’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,RiteshManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello *** *Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***.Regarding your complaint: I’ve looped in a manager who works on the
Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support”Tell us why here

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.com.Regarding your complaint:Groupon has completed an inquiry with this
business and confirmed they are open and accepting vouchersAs this business is confirmed as open and accepting vouchers, I can offer to reach out to our Scheduling Team to try to assist with use of the voucherThey will communicate your information to the merchant and try to get an appointment scheduled at your convenience.If you could please reply to this email and confirm the best way to reach you and your preferred appointment times, our Scheduling Team will take over from there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaintI’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Allowing me to return the product does not provide a solutionWhen I purchased the product for $40, I agreed to pay $and Groupon agreed to supply me with the product in new conditionWhen the product arrvied defective, Groupon said that I would have to return the product and pay them an additional $to get a replacement.In addition, Groupon support has avoided speaking with me since they hung up after putting me on hold several days agoWhen I called back, they said the wait was over two hours and I have gotten the same message ever sinceThe company has refused to reply to my emails as wellwith the exception of one email they sent today stating that I could return the item and pay another $to get a replacementI have never been mean or nasty to them in my communications with them.Since I realize that Groupon has no desire to help it's customers and has been disrespectful towards me, I have contacted the manufacturer of the product, who is replacing it while I only have to cover the shipping chargesI would like Groupon, since they are unwilling to honor the purchase agreement I have with them to reimburse my shipping charges of approximately $8.Groupon is not being fair in its dealings with customers and I will work to hold them accountable
Sincerely,
*** ***

Hi ***I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustrationBecause you had such a poor experience, I've just canceled the second order and issued $in Groupon Bucks to your accountThis credit will be available for
you to use shortly, and you'll receive an email as soon as it has processedThe credit will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at ***We appreciate you bringing this to our attentionWe'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with.I apologize again for any inconveniencePlease don't hesitate to let me know if there is anything else I can do for you.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.com. It looks like this has already been taken care of and you have been refundedPlease let me know if you need any additional help.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** * Manager Groupon Customer Support Tell us why here

Initial Business Response /* (1000, 6, 2015/08/29) */
Contact Name and Title*** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble
I'm so sorry for the troubleUnfortunately, we aren't able to issue a refund in this situationWe're only able to issue refunds if the hotel has closed, is no longer accepting Groupons, or if they have displayed an act of customer disservice
While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Not happy with this response and I will not be using groupon in the future

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your refund request for order# ***;I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Sorry for any inconvenienceI wasn't
able to find your purchase using this email addressCould you have used an account associated with another email address to make the purchase?I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaintI’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:The response I got is Very confusing with limits on expiry (hours!) and selectionLIf Groupon really want to help and make good, just make a store credit without all these hurdles
Sincerely,
*** ***

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your
understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence. Regarding your complaint: As previously stated, this Groupon was for two Microdermabrasion Treatments, as well as two facials As the merchant can no longer honor the facials, we issued you a 50% refund The merchant is still honoring the Groupons for the Microdermabrasion Treatments As this Groupon is already expired, and the merchant will still honor the full paid value toward the Microdermabrasion Treatments, we are unable to issue an additional refund.As stated by my colleague *** *in ticket ***:" I'm very sorry that the merchant was no longer offering some of the services that were originally included with your Groupon dealThis is never the experience that we want you to have with a Groupon dealUnfortunately, we don't have any control of changes made by the merchant to the services that they offer.Since the deal you purchased was to include treatments + facials, and the merchant is no longer offering the facials, I've gone ahead and issued you a refund for 50% of the purchase price of the Groupon ($29.50) back to your card ending in ***."While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved. Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.I’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support