Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: Refund request for Groupon stores deal.I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I paid $to get my windows washed The vendor failed to show up twice They failed to respond to an attempt to reschedule and I have the texts to show the exchange Groupon wants to offer trade I responded that I simply want my money back because he vendor failed to perform the service and Groupon has not acted responsibly in this case so I do not trust them. This is all very simple If you fail to perform the service due to vendor issues, you do not get to keep my money.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com via Ticket ***.If you have any additional questions,
please reply to me there.Thank you for your understanding.Regards,*** *.SupervisorGroupon Customer ***Tell us why here

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Tell us why here...Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: We have unsubscribed
you from all email subscriptions, including updates or offersPlease allow up to business days for all emails to completely stop.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from *** via Ticket ***. If you have any additional
questions, please reply to me there.Thank you for your understanding.Regards,*** *.SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: no resolution provided by business
Sincerely,
*** ***

Hello Monika,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint:I'm responding on behalf of Groupon's
management, per your request.I'm sorry to hear about your disappointing experience with our customer supportI have reviewed your correspondence with our representative and I apologize for any confusionOrdinarily, we would encourage you to return the wrong product and get a refund per the terms of the deal, but given the circumstances, I am able to make an exception for you todayI've just canceled this order and issued a refund of $Groupon Bucks to your account.Groupon Bucks are available in your account immediately and never expireYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons. While I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue additional refunds of this nature in the futureBut again, I understand your situation and I'm glad I could help out this time.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Veera V.ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Sorry for any inconvenienceI wasn't able to find your purchase using this email addressCould you have used an account associated with
another email address to make the purchase?We can definitely find any Groupons that you have been charged for; we'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce we have this, we'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! We look forward to helping you further.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the trouble and
thanks for your confirmation.I have gone ahead and exchanged your voucher for Gutter Cleaning for $You will receive a confirmation email with the details of your Trade In.The Groupon Bucks you’ve received from this Trade In are eligible towards any Local deal on Groupon.Remember, you must complete purchase of a new voucher within hoursIf you don’t purchase a new voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.If the price of the new voucher you select is more than the Trade In value of your original voucher, the remaining balance will be charged to your credit card on file.Thanks again, and please let me know if I can help you further.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I apologize for any frustrationYour
order was refunded to Groupon Bucks on 04/07/2016.Groupon Bucks are available immediately in your accountThey apply automatically to purchases on our site until they run outYou can see your current balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:sorry *** but my banking insutution has already tried to contact you guys for my refund but you denined them in doing soIf you would kindly send them an athorization for them to retrieve my funds it'll be greatly appreciatedI'm sure you have their contact since they already tried reaching out to Groupon
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: We have refunded you for the two
cameras.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***Sorry for any inconvenienceI'm happy to help, but I'll need some more details firstIf you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The
last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find your purchase and look into this issueTo expedite this process in the future, it's helpful if you include specific purchase details in your initial request.Thanks for your patience! I look forward to helping you further.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm sorry for any confusion.These
purchases were held for additional processing at the time you made both attemptsOne attempt succeeded and one failed minutes after your attemptsWhen a purchase fails to process or succeeds we notify you via email of it's statusOn some occasions purchases can take time to process as was the case here.Unfortunately, this Groupon is final sale, so I am not able to issue a refund.This information is listed in the Fine Print, which can be found on the page where you originally purchased this deal and on the Groupon itself.If you'd like to take another look at any of the details for this deal, you can find them by going to http://www.groupon.com/mygroupons and clicking on View Details beside the dealOr, pull up the mobile app and go to My GrouponsOnce you're there, just click on the deal, scroll down, and the Fine Print will be located below the map.If you have any additional questions, please reply to me via the email I've sent directly to you (Ticket ***Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I want to apologize for the trouble
with your Groupon Goods purchase using the promotionWe do our best to ensure you're totally satisfied with your purchase, and I'm sorry we've let you down in this caseI just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Because the order's already been canceled, there's no need to return the item to usIf you need anything else, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comOn the original screen where you made this purchase,
http://www.groupon.com/deals/allergy-test-1, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchaseIn this case, the relevant restrictions in question are listed as: "Complete your order onlineFrom your order confirmation email, download your test formTake your hair sample and post to the designated US or CA address found in your redemption instructions with your test form." "Completed using hair analysisCustomer is responsible for all costs associated with the carriage of hair sample to merchant's U.Sor Canadian processing unitPlease ensure the correct postage amount has been paid as merchant is not liable for any extra chargesAll fees charged in USD." I'm sorry to hear this will keep you from using your GrouponHowever, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateIf you’re unable to use a Groupon, a friend or family member can use it instead (unless the Fine Print indicates otherwise)Please let me know if you have any other questions I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket #***.In ticket ***, it was stated:"Hi ***Thanks for bringing this to our attention.We've contacted the merchant and updated the details in the fine print of the deal.The restriction has been listed now as :"Valid for all for windows except back glass"To make this right, we’re issuing you $in Groupon BucksThis credit is available for you to use immediately and will expire in days.Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.Once again, please accept my heartfelt apology for this situation, and don't hesitate to let me know if you have any further concerns or questions.Regards,*** **SupervisorGroupon Customer Support"Regarding your rejection: As we have already issued you these funds for the trouble, I can no longer offer a different solutionAny internal action with our merchants is kept confidential.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support