Groupon, Inc.

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comAs stated under the Fine Print & Details tab on the screen
from which this purchase was made, https://www.groupon.com/deals/ga-bk-great-wolf-lodge-anaheim-2, "4-day cancellation notice required prior to cheor reservation is non-refundable." When you book through Groupon, we process your payment and send it to the hotel and as such the hotel's cancellation policies will apply; when we are contacted after the cancellation deadline we are not in a position to offer or process a refundThe first and second contacts we received pertaining to your request were both on 01/13/2018, per customer *** tickets *** *** ***Given your personal circumstances, your issue was passed along to our Groupon Getaways Outbound teamThe steps being taken were relayed, an internal reach out was made, and we advised to allow patience at that timeYou relayed concern in your complaint since it appeared that nothing had been done to assist you, please be aware that our designated contacts are not always customer facing; in this case our internal contact handles Groupon requests for *** *** Lodge as a whole and is not necessarily an in house agent at the propertySince approval is contingent on the business contact, we do emphasize patience since the turn around time for this process is typically a few business days and not always immediateWe were also previously notified that you initiated a dispute for the order in question as wellOnce a dispute is filed we normally recommend reaching back out to your financial institution directly, instead of working with us, to discuss a resolution and would advise to let that process run its coursePlease keep in mind for future reference, that once a dispute is filed Groupon will no longer be able to assist with refund discussion for that orderInitiating charge-backs for non-fraudulent purchases in your account may result in the account being deactivated in accordance with our terms of serviceSince the dispute process was settled and the funds were awarded back to Groupon, we were able to proceed according to our policies and proceduresWe received approval from the business and issued a refund in the amount of $360.56, back to the original method of payment on 01/17/This amount will reflect on your card statement in 1-business days from issuanceI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer ***

Hi *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I apologize for any frustration, and for all the back and forthRegarding your complaint: I've just issued you a full refund
and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I responded to you a moment ago via email from [email protected]’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Regards,*** *SupervisorGroupon Customer Support

(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the responseI understand now that the items should not have been bundled...got it, but due to the purse and wallet being refunded is proof that the ring and necklace were received since all in same boxThey need to find out who unpacked the box and issued refund to know the ring and necklace were there also or review video tape if they record their employees unpacking the boxesWe're talking about $not $And the Revdex.com should investigate those items because I feel I could have gotten better quality out of a gum ball machine than what groupon sent...hencebwhy items were returnedi know that they just check their system to try and find tracking which they cant cuz that return label wasnt used which is why they need to further investigate as I mentioned earlier...video or processed trans cuz those items were returned to themplease help me get my money backthere has to be something someone can doplease!

Complaint* ***
I am rejecting this response because: I did not receive a direct email from the email address stated by the Groupon ManagerI have checked my email multiple times and do not see it
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: It appears you have been in correspondence
with *** from our Goods team who is actively working with our vendor for this deal and has set an expected update on the second missing order by Monday, 5/23, and he is really the best way for us to get this resolved quickly*** mentioned in his last email back to you yesterday and stated "We are currently working with our vendor to get you your second system as quickly as possibleI will be in touch on Monday at the latest with information regarding this delivery" If you do not have a resolution by Monday, please reply to his email and then to my own email if you need additional assistance. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence Regarding your complaint:It looks like this has already been taken care of and your refund processed successfully on 07/to the
card ending in ***It should appear on your statement as a refund from Groupon, Inc.It can take up to business days for this transaction to reflect on your end, so don't worry if you don't see it right away. Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you for your assistance.
Sincerely,
*** *** ***

Complaint: ***
I am rejecting this response because: I never received the email from the business as they stated in the Revdex.com response
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: they still consider this issue to be a charge for refund, and not fraudulent chargeI want this account closed and approval to reverse the fraudulent chargeI've gotten this "can" response on all the emailsThis company doesn't know how to handle fraudulent chargesMy bank will be reversing the charge, but for others be warned this company has nothing in place to research fraudulent chargesI've never done business with this company and will not ever in the future!
Sincerely,
*** *** ***

The response is unsatisfactoryGroupon asked for transaction details, but I have provided all relevant details in my original complaintAlso, Groupon is only responding because I placed a complaint with the Revdex.comWhen I originally complained to Groupon, I was told that it is their policy not the refund the customer after days, regardless of whether Groupon was able to deliver the service that the customer paid forI pointed out this action is illegal (it is theft), but I was ignoredGroupon is only responding now in order to avoid an additional customer complaint on the Revdex.com siteThe company is therefore not acting in good faith

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. I'm really sorry for the trouble and I appreciate your understandingI've just issued a $refund in Groupon Bucks to your account for
the necklace you returned earlier this weekNormally we would wait until the item was received but because you're such a loyal customer and this has been a frustrating experience so far, I wanted to expedite that.In addition to that refund for the returned necklace, I just issued a full refund back to the credit card you used for the diamond stud earrings purchase insteadPlease allow up to business days for this to be reflected on your statement The refund amounted to $back to the card ending in 9155.Again we are very sorry for the trouble and we appreciate your patience Please let us know if there is anything else we can assist with.Regards, *** MManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm so sorry for the trouble you've
experienced.I double checked and it appears that your issue was resolved and your compromised account was reactivated under new email address ***@icloud.com.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It looks like this has already been taken
care of and we have issued a full refund for your purchase back to your payment card on 06/05/but if you need any additional help, please let me know. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about not receiving payments, I’ve
provided more specific instructions in my direct email to you (Ticket ***)If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: First of all, my sincerest apologies for
the trouble that you experienced trying to locate this transactionThis is never the experience that we want our customers to have.*** is a newer feature with our companyPresently, when a customer uses *** and are unsure of the email address with which it was purchased, it is very difficult in some cases for Groupon to locate the transaction due to limited information provided from your *** transactionOur agents would have very limited search options based on the information provided.I've found this purchase, but it's not in the account associated with this email addressIt looks like you have two accounts created with different email addresses.To access your purchase, please go to www.groupon.comClick on the link that says "Sign Out." Then log back in by clicking on "Sign In," but this time make sure to use the email address and password that you used to make this Groupon purchase.Once you are signed in, place your mouse over your name at the top right of the screen and click "My Groupons" in the drop-down menu that appears to access your Groupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,*** ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because: there was no confirmation pageThe page glitched and started the saleA line went across the page and I couldn't stop the saleThat has been the problem all alongI didn't physically do anything to start the saleI only was putting a coupon code in too see what the discount would beI was signed in to the site, my payment info was savedI have deleted all forms of payments on your site so it doesn't happen againI had no idea what form of payment Was used until I looked intoThere was something wrong with that page
Sincerely,
*** ***

Hi Terry,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding. Regards,Diane T Manager Groupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from *** to the email address associated with your Groupon
account, ***.Regarding your complaint: This voucher is eligible for trade in.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I reached out to the Hotel many times spoke to their Manager *** who advised me that they do not approve refunds or rescheduling because my payment never went to them and I paid Groupon which is why I keep getting the run around from Groupon, she even told me that Groupon always sends their customers to them for rescheduling and refunds knowing they cant do anything because they dont have any information since we book through Groupon and pay directly to Groupon so it makes no sense in calling them to resolve the issueI feel like Groupon just doesn't want to refund my money and for a natural disaster like Hurricane Harvey were I was literally not able to go is so unfortunate that they are not understandingTo be out of $being a single mom and a college student is very hardIm not going to stop until I get some kind of solution and "calling the hotel" is not one because I called their over times and they tell me the same thing every timeI even tried to put them on a conference call *** the Manager (from hotel) and *** the Manager from Groupon so that they can see whose telling the truth and *** hung up every timePlease help me with my issue.
Sincerely,
*** ***