Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any confusion regarding this purchaseOn the deal page where you selected the dates we stated:"All reservations are nonrefundable, no cancellations allowed" and "Offer is not eligible for our promo codes or other discounts."Because we included this information on the deal page prior to purchase we cannot offer a refund for you on this reservationSince this purchase has been disputed with your financial institution you should work with them for any further assistance with this charge.If you have any additional questions, please reply to me via my direct email (Ticket ***).Thank you for your understanding.Regards,*** CManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, *** stated:"The "Apply Promo" button is separate from the purchase button and would not a have triggered a purchaseIf a code cannot be applied it would provide an error message upon the attemptIf you attempted to swipe the app closed it may have registered the button press on the confirmation button at the bottom of the app."Regarding your rejection: I'm sorry for the continued frustration, but if you have already disputed the charge with your financial institution, then we have to let that process run its courseInstead of resolving the issue with us, you should work with them directly to discuss a resolution.I want to assure you that we will always do everything in our power to help our customers redeem their Groupons, and customer satisfaction continues to be a top priority.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,*** ManagerGroupon Customer Support

Hi ***I'm very sorry for the trouble you've experienced and the confusion causedI see that the refund was issued to your Groupon account associated with *** account.I see that we issued $in Groupon Bucks to your account on 05/24/and you used it towards your purchase on 05/28/for Google Express Order # ***
I apologize again for any inconveniencePlease don't hesitate to let me know if there is anything else I can do for you.Regards,***ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: Unresolved, still waiting for some mythical person to resolve this issue
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:Sorry is not enoughYou cancelled a trip to another country with less than two weeks noticeYou did not notify me of the change and now you make no offer to correct the foul upCompansation does not need to be monitoryAs professional courtesy, you should offer something in addition because refunding my money caused the problemYour poor communication needs to be addressed This should never happen to anyone on a trip to another country
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***I’ve provided more specific instructions in my direct email
to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to you
If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific
instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress. Thank you for your understanding.Regards,***
**Manager

Complaint: ***
I am rejecting this response because: It's not the right thing to do
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have NEVER received this followup email that Groupon refers to in their response to this Revdex.com complaintThey seem to be implying that I never attempted to resolve this with the vendor (*** or contacted the vendor, yet I gave Groupon ALL the information regarding my problem their vendor before I ever contacted the Revdex.comI asked Groupon to get involved because the vendor was not fulfilling their product agreement and sales contract, and did not send me the product I paid forNow Groupon is using stall & obfuscation tactics to avoid dealing with their problem of not backing up their customer who purchased a voucher through their sites, with a vendor that they have a business agreement with, who failed to deliver on a sales contract.I'm not going to repeat my complaint ad infinitumI have provided all the information that there is to giveFor the record, here is my original contact and complaint record with the vendor *** who sold their product voucher through GrouponPlease note - In the last email of this thread, the *** representative says they will send me the hangars that were supposed to come with my purchase, and that I paid extra for*** has NEVER SENT THEMSee emails below:*** ***Feb 9, 02:GMTRe: Order # ***I placed an order for 7x10" metal prints, thru your Groupon specialIN ADDITION, I paid extra to have hangars installed on the back of each printMy *** was charged for this, but today I received prints, WITH NO HANGARS INSTALLEDI am extremely unhappy with the quality of your product, and that you have willfully charged me for a product you did not deliver.Sincerely,*** *** *** (*** UK & Europe)Feb 9, 10:GMTDear ***Thank you for contacting ***We're extremely sorry for the inconvenience caused to you , we will make this right by sending you the missing add on for you in this order.once the order is dispatched you will notify via email.Apologize for the inconvenience.*** ***Kind Regards*** Customer Support Team*** ***
*** *The metal prints I ordered were supposed to come WITH the hangars ALREADY INSTALLED. If you send me the hangars (only) then you are NOT sending me the product that I ordered, and ALREADY PAID FOR. This is not an acceptable solutionI believe you will send me something attached by some kind of tape, or require me to use my own adhesive, rather than providing me with a product with professionally installed hangars. I am escalating this problem to Groupon.*** *** (*** UK & Europe)Feb 10, 15:GMTDear ***,Thank you for keep in touch with us.We would like to inform you that we will be sending the missing add on for this order, as the hangars will be packed up with the product where the customer has to fit it with the producthangars will not attached to the product when it sent to customers.Apologize for the inconvenience *** ***Kind Regards*** Customer Support Team

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for your patience while we attempted to resolve the issue you were experiencing with your Cheeburger Cheeburger Groupon purchase. I see that this issue was resolved on 11/and a credit was issued to your Groupon account at that time for the purchase priceIf you
are experiencing any additional trouble, please feel free to contact us at [email protected] or by calling 877-788-(M - F, AM - PM CST).If you need to follow up with this issue, please reference ticket number ***Let us know if we can be of further assistance. Sincerely,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I'm very sorry for the trouble with your
purchaseI'm afraid we're not able to send replacement for this item.I've just issued a $refund in Groupon Bucks to your account for this itemThis credit is available for you to use immediately and will expire in days.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello Aaron,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the
Merchant Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Merchant support Manager will be using to further discuss your issue.Thank you for your understanding.Regards,Prabu *.ManagerGroupon Customer Support”Tell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comYour ticket reference number is ***.Regarding your complaint: It appears the reference you linked to in your original complaint has been pulled off of our siteTo be sure you are fully taken care of, though, I have reached out to our Merchant *** Leadership Team, and asked that they have someone reach out to you ASAP, to ensure you have no further concerns.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Complaint: ***Groupon Management should review my complaint in its entirety I clearly "stated" that I reside in Pennsylvania and have no other individuals that reside in Fort Worth,Texas to gift this Groupon toSecondly, the date has past to use this Groupon on my scheduled date which was 12/17/If the funds are not returned I will reach out to the Office Of The Controller Of Public Accounts and request an investigation of Groupons Business Practices as it relates to bank transactions
I am rejecting this response because:
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint for Mattress Toppers and ***I’ve provided
more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:They have offered no solutionI certainly know how to use a groupon code and pin and have done so on many occasionsThis one is telling me I have no balance when it has never been usedClearly an error.Groupon's direct email to me: *** ** *** *** *** ** ***Hi ***I'm so sorry to hear that your issue was not resolved by the merchant even after the issue was escalated from our end.In this case, please send us the email correspondence between yourself and the merchantOnce, you send that information, we will be able to take appropriate actions to resolve this issue.Also, please confirm that you were exactly following the below instructions to redeem the voucher: *** ** *** ***
*** ***
*** *** ***
*** *** *** *** ** *** *** * *** *** ***
*** *** ** *** * *** *** ***
*** *** *** *** *** *** ** *** * *** ***
*** *** *** *** ** *** ** *** *** *** *** *** *** *** *** * *** ***
*** *** *** *** *** *** ***
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*** ** *** *** *** *** *** *** *** ***I look forward to review the response from the merchant.Thanks for your understanding! We will proceed further, once we receive the requested information.Regards,*** *ManagerGroupon Customer Support I replied to this useless direct email as follows: There is no email correspondence between me and the merchantI contacted *** via telephone and was told that my money was tied up with Groupon and Groupon has to resolve the issue, which you have avoided doing for more than a month now.I have also contacted the *** Attorney General's office.Groupon is clearly an unethical companyI should have been able to use my original payment whenever I wanted, not have to fight for it for more than a month as I AM STILL DOING! I am expecting a refund
Sincerely,
*** ***