Groupon, Inc.

Hello ***Thank you for your response. I responded to your concern via email from ***Regarding your complaint: I’ve issued additional Groupon Bucks to compensate for the discount applied to the other order. I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Groupon Manager will be using to further discuss your issue.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards, ***
**ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.On your account there is an attempt of purchase for *** Instant
Oil ChangeI see that we attempted to run the charge for this purchase, but the credit card on file was declinedYou should have received notices via email after each attempt.In reference to that same card we were able to locate a charge in *** * account on 12/28/for an placed order.For security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/supportThe sooner we hear from them, the better we can assist.If this is not someone you know, we suggest contacting the financial institution that issued this card to discuss this matter furtherThey will be able to assist you in disputing the charges, and, if necessary, canceling the card so that it cannot be used again.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Regards,***ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I understand you’re having trouble redeeming
this Groupon. I’ve reviewed your request for a refund, but unfortunately, this Groupon is non-refundablePlease be aware that according to our return policy, we can only offer refunds within three days of purchase for Local deals. We would be more than happy to reach out to the business on your behalf to help you redeem your GrouponIn order to do so, we'll need your permission to reach out to the business. In the meantime, we will continue to monitor any trends with this businessIf you have any additional information that may help our investigation, such as an email from the merchant, please include this in your reply. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from s***
Regarding your complaintI’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I can confirm that the refund was already issued for the order on 06/21.I’ve also emailed you directly from
***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:The merchant has promised to escalate the issue the their supervisor, but no proposal to resolve it has been provided.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I'm so sorry that the phone you ordered
arrived in poor condition and you were not able to deliver it as a Christmas gift as intended I hope we can resolve this for you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: A note to not contact in my file is not sufficient, I would like all of my information deleted from your system permanently There is no reason to keep it as I will never do business with Groupon, ever
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Typically, after days from purchase, we
only issue refunds if the business is unable to provide the services offered in the deal, or if you had a bad experience when you redeemed your GrouponWe ask that you give your Groupon away as a gift (unless the Fine Print indicates otherwise) if you are no longer able to use it.However, because you are not eligible, I am able to go ahead and cancel your purchaseI just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I am sorry for the delay in providing
you a resolution for your Uber Groupon VoucherIt does appear we were unable to successfully troubleshoot your code issues with your purchase and were refunded in full on 5/22/back to your original form of payment.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** Although I still as yet have not received my refund two weeks after returning my high value item, I have followed the procedure Groupon asked me to follow and will await the results
Sincerely,
*** ***

Hi ***
My name is Jasmine and I'm a manager here at Groupon Customer Support.Although we can not refund the purchase of the Eight-Week Dance Class or Triple Threat Package at Journey Dance Academy voucher as it is outside of our 3-day return policy, it is eligible for a Trade-In.Trade-Ins work like exchanges where the amount of the voucher will be converted to Groupon BucksOnce you've agreed that you would like to trade the unwanted voucher is, you'll have hours to find something you like and make a purchaseIf a purchase is not within hours of agreeing to the Trade-In, the original voucher will be reinstated.If you have any additional questions about the Traprocess or if you'd like to Traand get started, please reply directly to this email, I am more than happy to help.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: No where did it state that a certain amount must be spent to receive free shippingIt simply said FREE SHIPPING on the buy button
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I'm very sorry for the trouble with your previous order for Xbox and I can completely understand your frustration.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I'm sorry for the trouble you had when
trying to redeem this GrouponI am raising the issue to investigate the closure of this business which we are currently listing on our siteIn order to resolve your issue I have processed a full refund back to your original form of paymentPlease allow up to business days for this to process.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It appears you were able to contact us
and your purchase for *** *** Tavern ($17.60) was traded in toward the *** *** Restaurant on 10/30.If you have any additional questions, please reply to me in my direct email (Ticket ***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hi ***Thanks for reaching out to us, and I apologize for the frustrating experience.It looks like a refund of $was issued back to your original form of payment on May 10.I’ve also emailed you directly with more details from ***@groupon.com via Ticket ***I apologize again for the
trouble, and please reply to me there if you have any further questions.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***