Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from ***Regarding your request for a refund for a haircut service that was not provided:I’ve requested more specific information to be able to locate
your account in my direct email to you via Ticket ***, please reply to me there and I'll be happy to review your most recent comment and all internal Groupon correspondences.Thanks for your patience! I look forward to helping you further.Regards,*** *** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/04/21) */
Hi ***
Thanks for your email, and I apologize for any trouble
It looks like this has already been taken care of, but if you need any additional help, please let me know
Thanks again,
***
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hi ***I'm really sorry for the trouble and I appreciate your understanding.I checked our records and see that we have already issued $to your Groupon bucks account.You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.Please
let me know if I can do anything else for you. Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm truly sorry for the lack of response
and *** you have received concerning your Eyeshadow Palette Groupon Stores orderIt appears that you have since been refunded back to your original form of payment used for the total amount of $This should post within business days on your statement.Again, I'm truly sorry for the inconvenience and appreciate your patience and understandingIf you have any additional questions, please reply directly to the email I sent via ***@groupon.com.Regards,*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Thanks for your email, and I apologize for
any trouble. It looks like this has already been taken care of and I can confirm that your refund, $for 3-Star Top-Secret Hotel Near Disneyland was processed successfully on 09/12/2017 to the card used for the purchaseYou should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Typically, we are only able to issue a
refund or any type of Groupon Bucks credit within the first days of purchase, unless the Fine Print states otherwise or the business has closedOnce we are outside that time frame, the vouchers are considered final saleOnce a voucher is expired, businesses will accept your expired Groupons for the price you paid in accordance with our terms of serviceIn this particular case, the Fine Print stated *" All sales final, subject to Extraordinary Event Policy." This statement overrides our general policy and means that the tickets are non-refundable at the time of purchase.If you have any additional questions regarding our policy, you can find more information by heading to our website and viewing the links that I've provided below:https://www.groupon.com/groupon-promisehttps://www.groupon.com/pages/terms...⇄ it looks like you were refunded on 10/23/as a one time courtesy to Groupon Bucks. These Bucks are available immediately and will automatically apply to future purchases (with the exception of Market Pick deals) until they run outYou can see your available balance by signing into your account at https://www.groupon.com/mygroupons.While we were happy to make this exception for you, please be aware that we may not be able to honor exceptions of this nature moving forward.Please let me know if there is anything else I may do to assist.Have a wonderful day.Kind regards,*** ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Selling PracticesI’ve provided more
specific instructions in my direct email to youIf you have any additional questions, please reply to me there via Ticket ***.Thank you for your understanding.Regards,*** *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I'm so sorry for all of the confusion
regarding your order and return of the Beats headphones It appears we had some technical issues which caused some conflicting information on your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: about the Instagram code advertisement
I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: You have been issued a refund in full.I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: It appears we were able to make a one-time
exception and resolve your issue with this merchantPlease note that we do always try to set an expiration date that allows plenty of time for all customers to schedule their appointments.Your full refund was processed on 5/3/It can take up to business days for this to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint about the return label for two items
out of three that you purchased in errorIn our system, it is showing that the credit card failed and then collected, due to the orders not being canceledOnce you contacted us, we did issue an exception and send out the return labels to you to return the items that you purchased.I would like to apologize for the inconvenience that you have received and I will be more than happy to go ahead and issue the return label for the last item that you did receive, but you did not receive a return label for.I’ve provided more specific instructions in my direct email to youIn addition, to the returns label for the item that you still need to returnIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Tell us why here.Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: It appears this was
taken care of by our support team already.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***Regarding your complaint: I want to apologize for the trouble
with your Groupon Goods purchaseUnfortunately, we're not equipped to offer exchanges or replacements at this time, so I just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support”

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I
appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hi Lisa,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your
understanding.Regards, Bethany *ManagerGroupon Customer Support

Hi ***
*Thanks for reaching out to us through Revdex.com. I have reviewed your correspondence with our representative and I apologize for any confusion.I am very sorry that our merchant did not honor your GrouponI see that we have already issued you a refund in Groupon
Bucks.Please let me know if you have any additional concerns.Regards, ***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us again through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I do understand your frustration and we're very sorry for the trouble We want to everything we can to make purchasing and using Groupons easy so I'll make sure to pass along your suggestion.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support