Groupon, Inc.

Complaint: ***
I am rejecting this response because:Hi ***Thank you for your response and your attempt to make this situation right. I appreciate your offer of $Groupon credit, however that does not rectify this situation for me. I understand that we were misinformed and these optional tours and upgrades were not included in our package. I think you would agree that the details of the website are unclear as to what is included so my significant other and I both contacted Groupon to ensure we understood the packageAs I’m sure you’ve uncovered in your case review, we were both independently told that $1,($x 2) worth of upgrades were included in the “upgraded” package. I felt that our request of a refund of $for the flight transfer was a reasonable resolution for both us and Groupon. I was beyond disappointed when my significant other and I spent over an hour on the phone to be offered a $credit. I still feel that a refund of $per person is what will make this right. Anything less will ensure the loss of two Groupon customers
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I was eventually able to get help with my problem, but it took multiple weeks and at least different customer service reps to finally get the help I needed. I am marking this as resolved simply because I was eventually able to purchase the Groupon, but their customer service is terrible and needs worked on. The problem of not being able to purchase the deal was on their end, not mineI know how to purchase a Groupon because I had been using my husband's account for years before opening one of my ownOne of their reps promised to assist in purchasing the deal if I sent confirmation of my credit card info, which I did, but then a different rep wrote back and instead just told me "there won't be a quantity on this since you can only purchase one." It was of no help whatsoever, so I wrote again. Then I got yet another rep telling me to "clear my cache", which I do nightly. They never honored the agreement of helping purchase the dealOnly when I contacted the Revdex.com did they fix the page so I could purchase the deal. Groupon's customer service is absolutely horrible, and I doubt I will give them my business in the future
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I’ve also emailed you directly from *** via Ticket *** please reply to me there if you have any further
questions.Regarding your complaint: It looks like this issue has already been taken care of.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** SupervisorGroupon Customer Support

Complaint: ***
I am rejecting this response because:1.) I did not receive the promised email from Groupon mentioned in their response. 2.) I cannot resolve this issue with my bank unless they receive acknowledgement from Groupon to refund the money
Sincerely,
*** ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com through the ticket # ***.Regarding your complaint: I’ve
provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10886349, and find that this resolution is satisfactory to me
Sincerely,
Adrienne ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***Regarding your complaint: It looks like this has already been
taken care of and your Groupon has been refunded on 09/I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble
*** ** *** The Next Level deal that you purchased from us.Here at Groupon, we do our best to make the terms and conditions of every deal available to our customers at the time of purchaseUnfortunately, this Groupon is final sale, so I am not able to issue a refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Sorry for any trouble with this deal. On the original screen where you made this purchase, http://groupon.com/deals/get-air-freehold, we
included a "Fine Print" section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"All goods or services must be used by the same person for jump pass options."I'm sorry to hear this will keep you from using your GrouponHowever, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateDon't forget, you can always give a Groupon away as a gift (unless the Fine Print indicates otherwise) if you can't use it yourself.Keep in mind, if you are unable to use your Groupon before it expires, you can still use it for the price you paidFor example, if you paid $for a Groupon that has a $value, after expiration your Groupon should still be worth $toward the products or services originally offered in the deal.If you have any trouble with this, please let us know.Please let us know if you have any other questions or if there is anything else we can do to help.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer SupportTell us why here

Complaint:
I am rejecting this response because:
Sincerely,
Armando ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Since these were purchased 5/3/17, we are
outside of the day refund windowIn your case though, we would like to offer you the option to take advantage of our trade in options.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 7, 2015/07/21) */
Contact Name and Title: manager
Contact Phone: (XXX) XXX-XXXX
Contact Email: ***@groupon.com
Typically, we're only able to cancel a Groupon within days of purchase (unless stated otherwise in the Fine Print)It looks like you purchased
this between June and June 30, however, so I'm happy to take care of it as a part of our 100% Money Back Guarantee
I've just issued you a full refund and removed this Groupon from your accountYou may need to allow up to business days for this to be reflected on your statement
Please let us know if you have further questions, or if there's anything else we can do for you

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Our Groupon Stores Merchants are solely
responsible to purchasers for the fulfillment, delivery, care, quality, and pricing information of the advertised goods and servicesHowever in circumstances where the merchant is unable to fulfill their responsibilities such as issuing a return label to return defective or poor quality items which are eligible for returns we do have a support team in place to assistThis was escalated to our Goods Marketplace team and they resolved the issue on 9/21/by issuing a full refund to your original form of payment It can take up to business days for this refund to process to your account.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***I'm sorry to see nobody has reached out to you yetI've reviewed the matter and have connected with the appropriate partiesI have sent another email from ***@groupon.com, providing you with more details.To ensure we stay in touch and assist you in the most efficient way possible, please relay any additional concerns to me directly, by replying to the ***@groupon.com emailYour reply will come directly to me, rather than updating your Revdex.com submission, allowing me to respond as quickly as possible.For your reference, your ticket number is ***Regards,*** *ManagerGroupon Customer ***

Hi ***,Thank you for reaching back out to us through the Revdex.comI have fully reviewed your correspondence with our previous reps, and I can see that there were a series of misunderstandings on our part, for which I am truly sorryOn the original screen where you made this
purchase, http://groupon.com/deals/queen-***-events-27, we included a "Fine Print" section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"Valid only for option purchased" This stipulations limits that you can use this Groupon voucher only on October 1st, 2015.However, your refund was successfully processed on our endThis means that the money has been sent back to your bank, regardless of your account status or if you have a new card number. Once your bank receives the money, they will attempt to deposit the money into your accountYou can contact their claims department to locate this refund. If the bank is unable to get the refund to you, they may refuse the refund and return the money to GrouponIn this rare case, it could take up to days for the money to be returned, depending on your bankIf you do not receive a refund from your bank's claims department within days, please let us know and we'll investigate further.Thank you for your patience and understanding. Regards, *** N.ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from [email protected] your complaint: Refund Or Exchange IssuesI’ve requested more specific information to be able to locate your account in my direct email
to you via Ticket *** please reply to me there and I'll be happy to review your most recent comment and all internal Groupon correspondence.Thanks for your patience! I look forward to helping you further.Regards,*** *** *ManagerGroupon Customer SupportTell us why here

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: On the original screen where you made this purchase, we included a Groupon Getaways FAQ section on the
deal pageThis section will always include all conditions of the deal that you should know before making your purchase.The final restriction in the FAQ section listed as "Groupon Bucks can be used toward the purchase of anything on Groupon.com except for gift cards and other Getaways Market Pick reservations"I’ve also emailed you directly from ***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support