Groupon, Inc.

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've issued a $in Groupon Bucks for the tax amount that was charged by the merchant. I’ve also
emailed you directly from ***@groupon.com via Ticket *** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Hi ***I was asked to look at your issue submitted from the Revdex.com.I have reviewed your previous communication with usOur records indicate the merchant approved a refund for of the nights of your stayI have refunded you for the last nights for your reservations at
*** Plaza Niagara Falls You should see separate refund for $to the credit card ending in *** Please allow up to business days for the credit to appear in your account.The other order was purchased using ***To refund to the original form of payment I need the last digits for the card that was charged or I can refund it to Groupon BucksPlease let me know how to proceed.Regards,*** **Manager, Groupon Customer SupportTell us why here

Hi ***Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I am terribly sorry to hear about the experience you've had.It looks like your refund processed successfully on 10/to the card ending in ***It should appear on
your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process If it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11005146, and find that this response does not fully address my complaint however it is not worth any more of my timeIf I ever purchase anything from GROUPON in the future I will keep in mind that they allow vendors to sell from an empty cart meaning that I cannot be assured of receiving it according to the info they provide at the time of purchase Thank you very much for your intercessionWithout it I would have continued to be ignored by GROUPON You may consider this case closed.
Sincerely,
Teresa ***

Hello ***, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: I
apologize again for the troubling experienceIt looks like a full refund for both vouchers was issued back to your original form of payment on August during your conversation with one of our Supervisors.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *Manager Groupon Customer ***

Hello Allie,We've sent you a separate email to help resolve this issue You can reference Ticket We were unable to locate your purchase with the information you provided here so we've sent you a separate email requesting additional information so we can further assist you in
this matter.We look forward to hearing back from you.Regards, Brendan H.ManagerGroupon Customer Support

My clarification from the business response was not acceptableA full refund would be acceptableThis company is terrible for not taking care of its customerStating to give away as a gift is not acceptable eitherI am telling everyone I know how terrible this company is

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I have issued a refund for this voucher to
your Groupon Account.I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Complaint: ***
Dear Mr***Thank you for your nice reply unlike all the other people who I talked toI didn't receive the instructions that you mentioned in email yetAll I received on my inbox is the same message that you sent over Revdex.com's message boardPlease send your email again
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Refund of $30I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:as per the instruction at the time of purchase, the item was not available for shipment until 5/ I did everything as instructedI also received an email from Groupon which said a refund was provided, however, that wasn't the case On top of it all, there were no contact phone number for Groupon I had to go to the app and try to get someone to speak with me via chatSupport was reluctant to communicateI finally received a call, customer service rep did no research then said I received a refund and there is nothing she can do. Why am I being asked to reach out to the third party? My business was with Groupon who's responsible for customer satisfactionAccording to the reviews I'm reading I'm not the only person being robbed NOT SATISFIED WITH THE BRUSH OFF RESPONSE
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: On the original screen where you made this purchase, http://groupon.com/deals/gg-pink-tulip-daffodil-mixed-flower-bulb-collection, we included a Fine Print section on the deal pageThis section will always include all conditions of the deal that you should know before making your purchase.In this case, the restriction in question is:"After purchasing this deal, you will need to visit the website listed on your Groupon voucher to complete redemptionSee voucher for more information."We provided the merchant's contact information on your voucher after purchase Unfortunately the bulbs were not repurchasedYou can still order your bulbs from the merchantPlease contact New Product Solution at *** or ***. I'm sorry to hear this will keep you from using your GrouponHowever, since this restriction was included in the deal's Fine Print at the time of your purchase, I am not able to issue a refund past days from the purchase dateDon't forget, you can always give a Groupon away as a gift (unless the Fine Print indicates otherwise) if you can't use it yourself.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket ***Regarding your complaint: I'm really
sorry for the frustrating experience you hadI see based on one of your previous contacts, this issue has been resolvedA full refund was processed back to your original form of payment on November 24.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket #***Regarding your complaint: I'm very sorry
for the trouble you had redeeming this voucher with the businessWe appreciate customers letting us know about any unfortunate situations of this nature so that we can address them with the business to ensure they don't happen againDuring your Live Chat with one of our representatives on the day of our appointment, I see that you accepted our offer to trade-this voucher in for a new one. I've checked your account and it appears that this Groupon was not traded in and was actually redeemed with the business on October 10thIf this seems like it may be an error, please let me know and I'll gladly investigate this further.Unfortunately we do not have the ability to issue any compensation for a customer's time or personal resources spentThat said, we know your time is limited and don't want you to be left with that experience. I've just issued a $credit in Groupon Bucks to your account to help make up for the troubleThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.As I mentioned, I've also sent a direct email to youIf you have any additional questions, please reply to me there.Thanks for your understanding.Regards, *** *ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer SupportTell us why here

Hey ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your
understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Refund StatusI've just converted this into a full cash refundPlease allow to business days for it to show up on your card statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal LivingSocial correspondenceI responded to you a moment ago via email from ***@livingsocial.com.Regarding your complaint: I have responded to you in
ticket ***Please respond to me there. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerLivingSocial Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: Before proceeding further, could you please confirm that you've submitted the *** voucher to the merchant
when you visited the location. I’ve also emailed you directly from ***groupon.com via Ticket #*** please reply to me there if you have any further questions.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support