Groupon, Inc.

Hi Adrienne,Thank you for reaching back out to us through the Revdex.com and I'm sorry for any trouble. It appears one of our managers did issue a refund of $back to your credit card on 10/Your Groupon account where this purchase was made is under the email address [email protected] confirmation of this refund went to that email address. If there is anything else we can help you with, please let us know.Regards, Megan SManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I have read over your Chat transcript
with *** and I sincerely apologize this experience and then our service so completely let you downI assure you this is not the typical experience either with our site or our staff that we want you to have nor that we expect you to haveI assure you this offer was very much a legitimate offer and we sold many thousands of them successfullyI am sorry was not your experienceAgain, I have read over your chat transcript with *** in full and will follow up internally regarding the level of support you received. Because you contacted us through Chat, and this can often be a a form of communication in which a greater level of miscommunication can occur, I wanted to also pass along our phone number in case this works better for you should you ever need to contact us in the futureYou can reach us by phone a.mto p.mCentral Time, seven days a week, at *** *** I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: It looks like *** was able to send you
all of your unused Groupons on FridayPlease let me know if you require any further assistance.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hi ***,As mentioned in our earlier emails, we will always do everything in our power to help our customers to use their Groupons, and customer's satisfaction is our prime focus always.However, in this case, we have already done our best to assist you and have provided you with the best solution
available in this circumstanceSince we are unable to process a refund for the requested groupon, we suggest gifting to interested friends or family membersWe love having you as a customer and want you to continue to love using GrouponI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedLet us know if we can help with any other Groupons.Regards,*** V.ManagerGroupon Customer ***

Hi ***l,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
*ManagerGroupon Customer Support

Hello ***, Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comIt looks like this has already been addressed as I see a full refund
was issued to the original method of payment, on 08/07/2017, in the amount of $I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
I will accept the $reimbursement, however the return for refund was originally denied by Groupon, therefor I had to send it in the manufacture for a warranty replacement, which cause me more money. Therefor I cannot accept the offer for a return for refund because of Groupons poor customer service and response time
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for any issues regarding
the status of the amenities at *** Beach Boardwalk ResortAn email was sent the day after your purchase, approximately two months prior to the cancellation deadline for this reservation, notifying you of this issue.In addition to our email, as you stated, the hotel compensated you directly for the inconvenienceBecause they compensated you directly they refused to authorize any further compensation in the form of a refund of any amountWe are unable to offer any refunds for hotel stays unless the hotel authorizes us to retrieve funds which they were paid for the reservation.If you have any additional questions, please reply to me via the email which we sent directly to you, ticket ***.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Unfortunately, I wasn't able to locate
your account using the information you provided hereI'll request more specific details in a separate email to this email address so we can locate the account using any other email addresses you might have and take a look at the purchase and refund.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I am truly sorry to hear about the
disappointmentWe're always working to make sure every deal is unique, fun, and a great valueI sincerely apologize that we haven't delivered in this case. I've reviewed your order, and I would like to offer the opportunity to take advantage of Trade InExchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this dealReply to this message to confirm that you want to exchange your *** *** Cleaning voucher for Groupon BucksAfter we initiate your Trade In, you’ll receive email confirmation that $has been issued to your Groupon accountWithin hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade InIf you don’t use your Groupon Bucks to purchase a new Local voucher within hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** ManagerGroupon Customer Support

Complaint:
I am rejecting this response because: I have forwarded the response to Groupon from the shipperThe shipper is confirming it was not deliveredThe company needs to refund me, period
Sincerely,
Cathy ***

Hey ***I know you most recently worked with *** who mentioned that your account as being reviewed.Please look for a followup response from that same thread (Ticket # *** within the next hrs.I've placed an internal request to have this situation investigated in an expedited way and I'm so sorry for the delay.If you have any additional questions, please reply to the last email you received from *** and we'll have your concerns addressed in the same thread.Thank you,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm
that your refund processed successfully on 11/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.We responded to you a moment ago via email from ***.Regarding your complaint: We have processed a full refund of $
back to your *** ending in *** on 5/4/Please allow up to business days for this to be reflected on your statementI will followup with the Acquirer Reference Number so you can contact your bank's claims department with this information so that they can retrieve your funds.We’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello Miguel,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint about your expired vouchers, I am reaching out to you directly for more details to ensure you get a chance to use them As stated previously, it is not our policy to refund expired vouchers I am very sorry for the frustration but because this exception has been made previously, we will not be able to honor your additional refund requests for expired vouchers If you need help redeeming, please be sure to follow up with me directly as I would be happy to assist with that If you're no longer interested in using your expired vouchers for face value, you can gift them to a friend or family member.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Bethany *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I'm sick and tired of the run aroundGroupon obviously does not care about a customer's experience, as I have had to be a witness toThe customer service rep from Groupon did not care that I requested this situation be escalated to a manager, and is only looked at by a manager now because the Revdex.com got involvedI was mistreated by a company I trusted and so I feel cheatedGroupon needs to remedy this to my satisfaction, otherwise they will feel they can get away with treating customers any way they want
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***
*** *** ***I apologize for the trouble you had
trying to redeem this Groupon for the face-valueNormally you should be able to take an expired Groupon to a business and use it for the amount that you paidI'm sorry to hear that this was not the case.I’ve also emailed you directly from *** via ticket #*** Please reply to me there if you have any further questionsThank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any confusionSince this
was an oil change you were likely charged taxes related to the oil used in your carYou would have to work with the merchant regarding specifics about taxes applied to the service as tax laws vary from area to area.Each state and city has its own sales and use tax lawsIt is the business's responsibility to understand the applicable laws and to collect and remit tax for its deal accordingly when you redeem your Groupon.If you have any additional questions, please reply to me in my direct email (Ticket ***).Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/25) */
Contact Name and Title:***/Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm
sorry for the trouble
After days from the purchase date, all sales are finalHowever, to make this right, we're issuing you $in Groupon BucksYou initially had a $discount coupon, so your total purchase amount was $rather than $This credit is available for you to use immediately and will expire in days
Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 8, 2015/08/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This is a fair responseI am disappointed I had to open up a Revdex.com case to receive it, though

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for the trouble you’ve had with this
Groupon.To make this right, we’re issuing you in Groupon BucksThis credit is available for you to use immediately and will expire in days. Any Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support