Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the frustration you have
run into while attempting to redeem your *** Cruise Line giftI would be more than happy to attempt to provide a proper resolution.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer ***

Complaint: ***
I am rejecting this response because:Groupon has been investigating this issue for about months, and still has no solution providedI contacted the person in customer service who initiated the 1st investigation in March, and asked about the followups on the investigationBut I have never heard backIn April, I had to contact Groupon's customer service again for a solutionThe 2nd person opened another investigationStill I have never heard back since thenThe communication with Groupon is very difficult and painful, because the only solution they provided to me is just asking for details of the issue and opening an investigation for each time I contacted themNo meaningful solution is providedInstead, I had to spend a lot of time explain and describe the details to each one of them, though they said they recorded the whole conversation for each contact with themThe whole issue has costed me too much timeI am asking for a meaningful solution, instead of another investigationPlus, I purchased this golf course voucher in January with the intention of using it before the summer, because the temperature at Phoenix in the summer can be higher than 100FNow it is almost June, and I am still not able to use this voucher to play golfNow their response to my Revdex.com complain is asking me about the details of the issue again and asking for more time to start a new investigationThis is not an acceptable solution.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions
in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I'm really sorry for the trouble and I
appreciate your understandingI've just issued a $refund in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because I haven't received any direct email from the business and the issue wasn't solved - I still haven't received the item I have ordered, more than weeks after my original order
Sincerely,
*** ***

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comIt looks like this has already been taken care of as I see that you
were issued a full refund, in the amount of $31.04, on 10/12/This refund should reflect on your card statement in 1-business days from the date of issuanceI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

Hi ***
Good! We're glad this was able to be resolved to your satisfaction
When signed in to www.groupon.com, look for your name in the top right corner of the websiteIf you're signed in to your account, it will show "*** If you're signed in to your husband's account, it will show "*** For extra verification, you can hover your mouse over the name listed to view a drop down box of optionsClick on "My Account" and it will show the full email address you're signed in toThat drop down box also has an option for "Sign Out," so if you're signed in to the wrong account, simply click "Sign Out." You can then sign in with the correct email address
If you have any further questions, please let us know
Regards,
*** *
Manager
Groupon Customer Support

Hi ***,Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble. I am reaching out to you directly at te.le.***@gmail.com to assist with reactivating the account with a new email address All your previous purchases will be available in the new account so you will still be able to use any and all vouchers that have yet to be redeemed.Thank you for your patience.Regards, *** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com via Ticket #***Regarding your complaint: I'm sorry for the
trouble you've had with this voucher and that your Live Chat was accidentally disconnectedI see that your voucher was traded in on July 6, and you were able to choose a new voucher the same day. I’ve provided more specific details in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com, Ticket #*** for reference.If you have any additional
questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com. Unfortunately we are only able to discuss an issue with the account holder
If the account holder contacts us we can take a look at the issue. Regards,*** **ManagerGroupon Getaways Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint, I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint:
I am rejecting this response because: I have explained all the detail why I complainedI really do not understand why Groupon acted as a liarGroupon, please explained in detail
about this case, why you refused to report my purchase to ***Please do not just say that I already tell your reason in the previous emailPlease just clarify here in detail and let all others to take a look how you Groupon did and what you did
Sincerely,
Shan **

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***I responded to you a moment ago via email from ***@groupon.com.In ticket *** it was stated:"Sorry for any confusionOn 10/you made a purchase for $using ***As an exception to our stated policy a refund was issued later that day in Groupon Bucks for the amount you paidYou made a purchase on 10/for $using the Groupon Bucks on your accountAfter this we returned the remainder of your funds $back to your *** ending in ***.I apologize if you received an email from our system that provided any confusing information regarding the amount of your refund."Later on in your email thread with ***, it was stated:"Thanks for the screenshot, I'll send this along to be looked in to and find out why it listed two forms of refund paymentFor an immediate theory, it could be that our system did not properly recognize the refund since this deal is "All Sales Final" and should not have been refunded in any formBecause of this it's possible the system encountered an error when creating the cancellation email you received and listed both forms of a refund that would have been possible.Since we did not collect $in funds from your account we will not be issuing any returns of funds beyond what has already been issued (the $we originally collected)I have issued $in Bucks to your account for any confusion caused by the email you received but we would be unable to provide any further funds."Regarding your complaint: I absolutely understand your frustration and apologize for the confusionWe did reach out to our internal teams with the information provided and confirmed that this is a technical issue on our end we are currently working to addressUnfortunately, it appears refund totals are doubling for some confirmation emails.However, in regards to your request and as stated previously, we will not be able to issue another refund on top of what you were originally refundedOn 10/11/17, you were charged the amount of $directlyWe have since issued a refund back to your Groupon account for that full amountSince then, you used a portion of that credit on other purchases and the remaining amount that was not used was credited back to the credit card you provided us in ticket ***This would have posted on your statement within business days of issuance*** also credited you an additional $in Groupon Bucks for all of the trouble.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Shipping inquiryI was not able to locate the
Groupon purchase from your ***@aol.com email address. I’ve provided more specific instructions in my direct email to youPlease reply to that email with the requested information so that I can locate this purchase and look into the situation furtherIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/09/04) */
Hi***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
According to our records, you've contacted us previously regarding similar delivery
issues with Groupon Goods ordersIn the past, we were able to issue a one-time refund for the mix-upHowever, because the tracking information for this order also indicates that this was delivered successfully, we are unable to issue another refundIf you have not already done so, we recommend that you file a lost package claim with the shipping provider
To prevent similar delivery complications in the future, we also recommend that you choose an alternate address, such as a friend or family member's residence, or a work address
Please don't hesitate to let me know if you have any other questions, and my apologies again for the difficulty
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint:Sorry for any inconvenienceI wasn't able
to find your purchase using this email addressCould you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more informationCould you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.I would first like to apologize for any inconvenience this situation
has caused you I have read all previous correspondence and I see that you were refunded for Swedish Massages at American Massage & Bodywork Institute It's unfortunate that you were unable to redeem this Groupon and more so that you were unable to contact this merchant to schedule an appointment Please understand that this is never the experience intended for you or any of our customers Your feedback, in regards to how this situation was handled, has been taken into serious consideration, as we are always looking for opportunities to provide the best experience for our customers.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support