Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: Regarding this particular deal, I
completely understand your dissatisfaction with everything that happenedI see that we have already issued you a full refund without return to the card with which you made your purchase, which is only rightAdditionally, as a form of goodwill I have issued you $in Groupon credit to your accountI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: I just responded to Groupon and now I'm waiting on a return emailI let them know I contacted them numerous times and was told they cant do anything because it was a no refund purchase.I gave them the purchase information ..
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Unfortunately there was a problem processing
your order for the Playstation Since your account was previously inactive before this purchase, this order was held for review We could not confirm it was an authorized charge so we prevented the order from going through.We previously requested you to confirm billing information via emails on 5/11/and 5/16/ Unfortunately these details were not confirmed so we were unable to reactivate the account or assist with the failed order.I want to assist with reactivating your account to resolve this but we will need you to verify some billing information I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I apologize for the defective product. Most Groupon Goods are only returnable within days of receiptAccording to the tracking information for this shipment, your order was delivered on 04/However, I do understand your situation, and because you're such a loyal Groupon customer, I want to make sure you're taken care of today.I've sent your prepaid mailing label in a separate emailJust click the download link in that email to access the PDF, and print it like you would any other documentOnce you've done that, place the label on your return shipment.For future reference, you can generate a return label from My Groupons when an item is eligible for a return: visit http://gr.pn/GoodsReturns to see how.You can keep an eye on the progress of your return by signing into your account at www.groupon.com/mygrouponsJust click "View Details" and then "View Return Status." Please allow 2-weeks (or sooner) for your return to be received and refundedWithin business days of receiving your return, we'll issue the refund to your original method of payment and send you a confirmation email to let you know it's been processedKeep in mind that it can take up to business days for the refund to appear on your statement once it's been issued.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***
Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: As stated by *** ** in your email correspondence: "Our Stores Support team has reviewed this case, but unfortunately, because this item is not defective, the merchant has the right to stick with the "Final Sale" stipulation listed in the Fine Print at the time of purchase.""The value and discount percentage listed on each deal reflects the regular full price for that product or service.If other businesses offer temporary discounts, have different standard pricing, or decides to change their standard pricing, we cannot foresee or control these changes or outcomes." *** also issued $in Groupon credit for the trouble. While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I never entered my credit card information, so I should not have been charged for the purchase. The only information that I entered was the savings code to see if the discount was available. Groupon took advantage of the fact that I have made previous purchases and charged me without my permission
Sincerely,
Kristen ***

Initial Business Response /* (1000, 7, 2015/04/22) */
Contact Name and Title:*** Manager
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@groupon.com
Hi ***,
I am so sorry for the trouble with this purchase
At this time, I have reviewed past correspondence we've had with you
directly and it appears your refund processed successfully on 4/to the original method of paymentIt should appear on your statement as a refund from Groupon, Inc
Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement
Unfortunately, we're unable to expedite this processIf it has been longer than business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status
I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions
Regards,
***
Manager
Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Since I have submitted this response, they have finally answered my emails in regard to this
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comRegarding your complaint: I have notified a Merchant Support specialist who is reviewing your requestPlease stay tuned for an update via email. Thank you for your understanding.Regards,
*** *ManagerGroupon
Customer Support

Initial Business Response /* (1000, 5, 2015/10/02) */
Hi ***,
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
We absolutely understand that issues arise that may require the businesses we
work with to be temporarily closed, and after reviewing your previous correspondence, you certainly did stay in touch with us regarding your situationUnfortunately, since we weren't able to nail down a definite date that you would be able to resume operation, within two weeks, we had do take some action in the best interest of our mutual customersAfter working with our Merchant Escalations team, the decision was made to cancel the deal and issue refunds to any customers that had yet to redeem their vouchersThe decision was made solely because we were unable to tell those customers when they'd be able to use their vouchers, and we could not require them to wait for something to be determined
I am sorry you feel *** did not treat you fairly, and I will follow up with her regarding her interactions with youThe actions she took, however, were appropriate, given the situationWe certainly value your business, as well as the business from other merchants, and I'm sorry that this situation had to lead to a cancellation of your dealPlease understand that the actions we take are what we feel is best for both the businesses we work with, and the customers that purchase the vouchers
Regards,
***
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 7, 2015/10/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is why I do not agree with the responseThere are customers that you are issuing refunds to that I have already given the service tooI would like someone to explain to me why the refunds that are not deserving to some falls back on me
Final Business Response /* (4000, 11, 2015/10/16) */
Hi ***,
Thank you for your reply, and I apologize for the delay in getting back to you
The refunds that have been issued were for any vouchers that had not been marked as having been redeemedI understand you spoke with ***, to make sure our records were aligned, regarding redeemed vouchersIf you have examples where customers were refunded, but you had marked their vouchers as redeemed, please reach out to our Merchant Support team at XXX-XXX-XXXXThey will be able to better assist you in making sure you are paid appropriately for all redeemed vouchers, and they can be reached Monday through Friday, from 8am - 7pm Central Time
Regards,
***
Manager
Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: our "fine print" that is listed on each
deals deal page is not any smaller than the printIt is listed directly underneath the "What You Get" section on our deal pages to notify customers of deal specific stipulations that aren't included in our general policyIn *** club case we included, " Not valid for membership renewalsValid for new *** Club members only; not valid for those with a current membership or those who were *** Club members less than months prior to 10/1/2017" and "Purchasers will be opted into *** Club auto renewal program upon first transaction in clubBy enrolling in *** auto renewal program, you authorize *** to charge the card selected an annual recurring charge in the amount of the, then standard, membership fee for all active memberships on your account".Given your a good customer with us, I've put $into your Groupon Bucks account as a gesture of goodwillThis credit is immediately available for you to use and can be reviewed through groupon.com/mybucksHowever, please know for future reference to check a deals fine print for important stipulations that might be included on a deal you're interested in.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Revdex.com:
The representation investigated my concern and confirmed what I already knew that the issue had been resolved after I registered the complaintIt will remain to be seen if Groupon's customer service is better should I have any future problemsThe representative stated, "Taking your suggestion seriously, all your future queries and requests will be address properly and timely resolution will be provided." I believe the representative sincerely wishes this to be trueHopefully, it will be
*** ***

Complaint: ***
I am rejecting this response because:
I did reach out to Groupon and spoke to a representative and once again was informed that I would receive a full refund back to my credit card after being out on hold for a bitThe 3rd party company does not have a telephone number to call for supportHow about thisYou reach out to the company and have them call meI think that sounds fair enoughThis has nothing to do with my Groupon expiring since these are online classes and the third party company can verify that I have been “active” participantI will also submit some feedback via social media regarding this negative experience
Sincerely,
* ***

Hello, Can you please verify which items/credits you have not received? Can you specify by each item and date? Please let us know at your earliest convenience. Regards,*** *ManagerGroupon Customer Support

Contact Name and Title: *** Manager
Contact Phone: ***
Contact Email: ***
Hi ***
Thank you for reaching back out to us through the Revdex.comI have reviewed all past correspondence and I'm sorry for the trouble
I'm so sorry that you're
still having difficulty with this GrouponI am reaching out to the business to try one more time to fix this for you
Please know that we are working hard to resolve this, and if this attempt is also unsuccessful we will proceed with other options to get this taken care of for you
Thanks again for your patienceI'll be in touch again soon
Regards,
*** *
Manager
Groupon Customer Support

Hey ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,***
C.ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague in ticket ***.In ticket ***, it was stated:"Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm really sorry that you had to go through thisI have checked the previous conversations and I see that we have already refunded $to your Groupon accountThe Groupon Bucks have been used to purchase other deals.Once again I apologize for the hasslePlease let me know if there is anything else I can do for you.Regards,*** *ManagerGroupon Customer Support"Regarding your rejection: Sorry for the trouble.I do apologize we no longer have a customer service number however, if you would like to speak someone, we request you visit us at https://www.groupon.com/customer_support#contato request a call back for further assistanceThis call back option will be available from 8:AM to 6:PM (CST) Monday to Friday.These are the steps to request a call from Groupon:• Sign into your account at www.groupon.com. • Click the 'HELP' button in the top right corner of the page(https://www.groupon.com/customer_support#select-issue) • Please choose the order or the issue you want to address and click continue(If it is a general issue please click continue without selecting an order.) • You would be able to view the "Request a Call" tab just below the live chat box. • Click the word and fill in the details and submit as "Talk to Groupon".Unfortunately, we do not have any further delivery information beyond the tracking number providedMy sincere apologies that we're not able to do more to get this order to youOur Goods order gets fulfilled by third party vendors and merchants, while we're able to offer replacements in certain cases, I'm afraid we're not able to do that for this item.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolvedAgain, I do apologize for the trouble of this order.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: It looks like this was recently
refunded.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support