Groupon, Inc.

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: On the page where you made this
purchase, it stated that the "This deal is made available on Groupon by LocalFlavor.comCustomers will receive a LocalFlavor.com certificate, not a Groupon voucherGroupon is not affiliated with or sponsored by *** *** in connection with this deal." It is possible that the merchant thought that you were trying to use a Groupon voucher versus the Local Flavor voucher that they were acceptingEither way, we are sorry for any inconvenience this has caused.However, I have just issued you a credit to your account in the amount of $This credit is available in your account immediately and expires days after being issuedAny credit you have will automatically apply to your next purchase (except Market Rate deals and Groupon To Go, if available in your area)If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer SupportTell us why here

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: If you have filed a dispute, you must work
with your financial institution to discuss a resolutionIf you have not yet filed a dispute, we would be happy to reach out to the merchant on your behalf to help you schedule.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:Business keeps repeating the same thing about "certain offers are only available to those signed in with certain email addresses." They refuse to even read what the complaint isThey purchased a *** ad which targeted me for something I cannot buy: a bait and switchI did not get some link from some website and try to use it when it was not allowedIt was advertised to me, directly, from Groupon through *** advertising.The issue appears to be unresolvable because Groupon will not even read what the complaint is
Sincerely,
*** ***

Hello Zheng,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Alka JManagerGroupon Customer Support

Hi ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint:I'm really sorry for the trouble this has causedI reviewed your account and It looks like this has already been
taken care of.Your order was refunded to your original form of payment on 09/12/Please check you credit card statement to locate this charge.Please let me know if there is anything else I can do for my end.Regards,*** *SupervisorManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** *** in ticket #***.In ticket *** it was stated:"Hi ***As previously stated, you have already received $in Groupon bucks as an apology for any inconvenienceThis the extent to which we can compensate you for the troubles you mentioned, and you will not receive any further credit."I must reiterate this information that no more credit will be issued for this matter, whether to your Groupon account or original form of paymentTo answer your question of how to use this Groupon credit: Groupon Bucks will automatically apply to all purchases until the value is used, and this value doesn't expire for days.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstanceI am happy to answer any questions you may have regarding other purchasesHowever, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***@groupon.comYour reference number for that email is ***I have
provided more specific details in that email regarding your issueIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** **SupervisorGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.I’ve provided more specific instructions in my direct email to
youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hi Colleen,I responded to you in the Revdex.com portal earlier today.I'm going to loop in a Getaways specialist to review your case for further consideration.Please stay tuned for an update via email.Regards,Veera * ManagerGroupon Customer Support

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,***
C.ManagerGroupon Customer Support

Complaint:
I am rejecting this response because:I have tried all day to redeam the voucher they offered but was unable and they only gave me hours and I wasn't able to find voucher number! I deserve to get my money back, I can't stand dealing with this companyDare them give me restrictions on my own money!
Sincerely,
Kathleen Wolbert

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.However, because I did not hear back from you as soon as I hoped, I was able to gift the voucher to a friend. She said it was fine to do so, and that is what I plan to do. If my friend does not use the Groupon voucher and since I cannot use it, I will then take your offer to trade it in I did read the Groupon fine print before purchase and it conveyed to me One voucher per person per visit, not what your customer service staff implied of One voucher per person. Those ideas sound alike but they are really different and you need to be crystal clear with your terms and taking peoples money. If you mean one voucher per person, then don't take my money in the first place for something I can't personally use or gift to myself to use
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I have checked your account and I
can see that the promo bucks was provided to you manually for this deal following the full charge during the transaction.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,***ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: It looks like this has already been taken
care of by *** *on 4/10/2017, but if you need any additional help, please let me know.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I'm really sorry for the troubleI've
gone ahead and issued a full refund for this order in Groupon creditThat credit will be available for you to use shortlyOnce you receive a confirmation email letting you know the refund is processed, you can feel free to use that credit. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for any frustration, and
for all the back and forthI just issued a full refund back to the credit card you used for this purchase insteadPlease allow up to business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** Supervisor Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: For the safety and security of Groupon, we often review accounts for potential risksUpon reviewing your account, we encountered a violation of our Terms of Service and closed the accountThis decision cannot be appealed.Please discontinue use of our website and our services immediately and note that we are preserving all rights to pursue further action -- should it be necessary -- to preserve the integrity of our program and the best interests of our company.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint: A refund has been processed to the original
form of payment.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support