Groupon, Inc.

Hey Ariel,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew *.ManagerGroupon Customer Support

Hi ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your
understanding. Regards, Jamie *.ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because: Thank you for your reply and your apologyI am not satisfied with credit to be used towards future purchase on your siteI am no longer comfortable using your servicesThe past transactions of made with you have not gone wellReasons include: 1)this transaction2)another involving a vendor whom had a full voice mail and was not accepting messages and was not responding to emails3)A vendor whom was not available to provide the sold services for months later at the earliest. I've lost faith in the businesses you partner with and until there is a greater amount of vetting being completed by Groupon, I am not comfortable doing any further business with them. I ask for a refund of the $to be issued to my bank account rather than vouchers. Thank you for your understanding.
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: Groupon for kickboxing and martial arts
classes - RefundI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Thank you for letting us know about
the issue with your recent Groupon Goods orderI'm so sorry to hear that the order you received is incomplete.Unfortunately, we're unable to ship any outstanding items at this time and we're not equipped to offer exchanges or replacementsI'm very sorry for any inconvenience this may cause.However, I've just issued a full refund of $back to your original form of payment to compensate for the missing orderRefunds to a credit or debit card can take up to business days to appear on your statement, so don't worry if it doesn't show up right away.It looks like this deal is still available for purchase if you would like to reorder the item to have the entire quantity shipped to youThat is the only means we currently have available to reship a product that was originally sent incorrectly.https://www.groupon.com/deals/gg-charcoal-teeth-whitening-powder-2Th...⇄ you for your understandingIf there is anything else I can do, please let me know.Kind regards,*** ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including the thread with my colleague *** on March 2nd.Regarding your complaint: It appears this situation has already been resolved
In ticket ***, *** informed you that the full refund for this Groupon was granted to you.I'm sorry for any previous frustration, but it looks as though this resolution was satisfactory to youIf for any reason you need more information, please reply directly to my email from Groupon Support and I'll be happy to assist directly.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comI'm so sorry that you were unable to obtain your Groupon Goods
shipmentsUnfortunately, I do not have any further delivery information beyond the tracking number providedMy sincere apologies that I'm not able to do more to get this order to youI've just canceled the orders, within shopping cart ***, and issued $in Groupon Bucks to your accountThis credit will be available for you to use shortly, and you'll receive an email as soon as it has processedAny Groupon Bucks you have will apply to a purchase automaticallyYou can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygrouponsWe understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this natureTo prevent delivery complications like this, we have confirmed that the previously used address has been removed from the account as a wholeI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint, I’ve provided more specific instructions in
my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.com I responded to you a moment ago via email from ***
Regarding your complaint: I've unsubscribed this email address, j*** You will stop receiving Groupon promotional emails
within hours.Please keep in mind that in the future, you may receive transactional emails regarding purchases made through your account and important business announcements that could affect your rights as a customerYou may receive an email if we update our privacy statement or our terms of serviceYou will also receive any emails that you request in the future if you re-subscribe or if you sign up to receive email relating to a new Groupon product or service.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint:Thank you for reaching out to us through the
Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.It looks like your issue was resolved as requested and your refund has already been processed on 01/02/to the original form of payment which you have used for the purchaseI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,
*** **ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***.Regarding your complaint:Your account has been
reactivated. I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceRegarding your complaint: Refund for Brick Fest Tickets, I’ve provided more specific instructions in my direct email to you
from *** via Ticket # *** If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI responded to you a moment ago via email from ***@groupon.com.Sorry for any inconvenience, but I wasn't able to locate your Groupon account with the gmail address you provided in your Revdex.com claimIs there a
different email address you might be using instead?I'm happy to help, but I'll need some more details to be able to locate your account and the purchase in questionIf you could you please provide as much of the following information as possible, I can certainly look into this for you.(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedI've also sent you a direct emailPlease respond with this specific information via ticket ***. Once I have this, I'll be able to look into this issueThanks for your patience! Regards, *** *** *ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:I have provided on multiple occasions every single number and every piece of information at my disposal to GrouponAnd, I did NOT photo copy the return label.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: I'm sorry to hear about your
disappointing experience!For your future reference for security purposes, we are unable to modify anyone else's account without their direct consentPlease have the purchaser of this Groupon send this request in a separate email, using their email address associated with their Groupon account, to [email protected] sooner we hear from them, the better we can assist.You can read more about our privacy and security policies at http://www.groupon.com/privacy I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.I sincerely hope you find your next Groupon experience to be more enjoyable! Thank you again for taking the time to send us your feedback and please let me know if there is anything else I can do to help.Regards, *** **ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11133682, and find that this resolution is satisfactory to me
Sincerely,
Ralph ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Thank you very much for your time and efforts in handling my complaint $is a very small amount but I hope Groupon.com will learn to treat other consumers fairly
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I’ve provided more specific
instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding. Regards,*** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: it looks like you were initially
given the incorrect tracking number by the Groupon Store *** *** Thankfully it looks like you opened a ticket with them and they gave you the correct tracking number that shows the product was successfully delivered to your Tulsa address.I’ve provided more specific information in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support