Groupon, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
thank you very much for all your help!! Very much appreciated!
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because this was an accidental purchase through the Groupon Mobile application. The purchase was made in error. When going back on the page, I somehow pressed ok to the purchase. I contacted them within minutes of the purchase and their response has been the same since. Of course there is fine print - but I had no reason to look at print as I went to the item in error as indicated when going back a page, I somehow hit the purchase. I believe if Groupon is going to have a manner, policy where items are "final sale" - there should be some time of confirmation page. Some of their items are thousands of dollars, I feel for someone who would make this in error. I believe Groupon needs to "better" their application to prevent incidents in this manner. Very dissatisifed with their response and service for this situation. There needs to be some type of protection for consumers with mobile applications which aren't architected to protect consumer purchases. Personally it seems Groupon has found a "way out" by having proper documentation on thier side - but really isn't fair with the design of their application
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Sorry for any trouble! I can confirm
that your refund processed successfully on 01/08/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I'm going to loop in a Getaways
specialist to review your case for further consideration.Please stay tuned for an update via email.Thank you for your understanding.Regards,*** **ManagerGroupon Customer Support

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from ***.Regarding your complaint: I am truly sorry to hear about the
experience you had with Groupon.So that I can better assist you, can you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email) - The digit Gift Card number - The digit PIN located underneath the scratch-off coating on the back of the card (or if it's an eGift Card, the digit PIN from the email)- A picture of the front and back of the Gift Card- A picture of the receipt (if possible)I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *.ManagerGroupon Customer SupportTell us why here

Hello ***,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from***@groupon.com.Regarding your complaint: We do not issue refund for live events, however I understand your situation and I've just issued a $refund in Groupon Bucks to your account as an exceptionIn future we will not honor refund such situationsWe always recommend you to make sure the appointments are planned in advance.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***
Regarding your complaint: Inventory shortage for Samsung Galaxy Edge
SBlack and refund status.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello *** Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.comI have located the purchases you've cited in an account
associated with the email address ***@hotmail.comTo expedite this process in the future, it's helpful if you contact us using the email address associated with your Groupon account, or include it with your requestI can confirm that both orders cited were refunded back on 09/26/(for the Hotel *** voucher) and 01/11/(for the *** *** *** voucher)You should have received an automatic email confirmation shortly after each refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up thereYour order for the *** *** *** voucher was refunded back to the card used for the purchase originallyIt should appear on your statement as a refund from Groupon, Inc in the amount of $Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days from issuance for your refund to appear on your statementYour order for the Hotel *** voucher was refunded as Groupon Bucks, which means that the credit was available immediately in your account after issued in the amount of $I've just issued that refund back to the credit card you used for the purchase insteadPlease allow up to business days for this to be reflected on your statementI’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me thereThank you for your understandingRegards, *** * Manager Groupon Customer ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Your account was closed due to a violation of our terms of use We sent you an email directly on 4/29/explaining this For this reason your account will remain closed and we have reserved the right to discontinue business with you.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** *ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague *** in ticket ***.In ticket ***, it was stated:"Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondence.As a one time exception, I would like to offer the opportunity to Trade In your voucherExchange your Groupon, and you can purchase a brand new one.Here’s how it works:When you Trade In your voucher, you'll automatically receive Groupon Bucks equal to amount you originally paid for this deal.Reply to this message to confirm that you want to exchange your Tranquility Point Therapeutic Massage voucher for Groupon Bucks.After we initiate your Trade In, you'll receive email confirmation that $has been issued to your Groupon account.Within hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade InThe Bucks will automatically apply to any local deal, and if you spend less, you'll have a balance left overSpend more, and the remainder will be charged to your card.If Groupon Bucks have not been used within hours of Trade In, they will expire and the original voucher will be reinstatedHowever, you can restart Trade In as long as the "Trade In Voucher" button is available when they visit My Groupons and they are within the week post expiration period.Please let me know if you’d like to proceed with Trade InThe sooner I hear from you, the better I can assist!Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, Heather stated:"Hi ***I've just issued you a full refund and removed this Groupon from your accountPlease allow up to business days for this to be reflected on your statement.Please let me know if there is anything further.Regards,*** *ManagerGroupon Customer Support"Regarding your rejection: I can confirm that your refund processed successfully on 10/25/You should have received an email confirmation shortly after this refund was issuedIf you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up thereYour refund was processed to the paying card, it should appear on your statement as a refund from Groupon, IncThough the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your accountThis typically happens within a matter of days, but we ask that you allow up to business days for your refund to appear on your statement.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello Sarah,Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from [email protected] your complaint: Your refund processed successfully on 02/24/to the card ending in It should appear on your statement as a refund from Groupon, Inc.I apologize for any inconvenience, and thank you for your patiencePlease let me know if you have any other questions.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, Lakshmi M.ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***My credit card company resolved the case as I contacted them and that is when I received a refundI appreciate the follow upThe resolution is satisfactory to me
Sincerely,
*** ***

Thank you for reaching out to us through the Revdex.com I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I’ve looped in a manager who works on the
Getaways Team and they’ll be in touch shortly.I’ve provided more information in the direct email to youIf you have any additional questions, please reply thereThat’s the thread that the Getaways Manager will be using to further discuss your issue.Thank you for your understanding.Regards,***ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***Regarding your complaint: I have reviewed your correspondence with
our representative and I apologize for any confusionOrdinarily, we would encourage you to use your Groupon per the terms of the deal, but given the circumstances, I am able to make an exception for you today.I've just canceled this order and issued a refund of $to your original form of payment.While I'm happy to make an exception for you in this case, please keep in mind that we will not be able to issue additional refunds of this nature in the futureBut again, I understand your situation and I'm glad I could help out this time.Thanks again for using Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: Time sure can fly by! For future reference,
the expiration date of given Groupon Bucks will always be notified in the email sent to youAlso, you can always check when your Bucks expire by signing into your account and clicking "Groupon Bucks" under your "My Account" tab.In this situation, I'm able to make a one-time exception in this case and I am re-issuing you in Groupon BucksThis credit is available for you to use immediately and will expire in daysHopefully that gives you enough time to find a deal that catches your eye.For complete details on your current balance and to see when all your Groupon Bucks expire, head to www.groupon.com/mybucks.We're not able to offer an additional extension, so please be sure to take advantage of those Groupon Bucks while you can!I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards, *** **ManagerGroupon Customer Support

Complaint: ***
I am rejecting this response because:
I notified Groupon in August & their response has been that they were sorry that I didn't enjoy the trip, but didnot address the fraudulent advertising & the depiction ofof what the hotel was supposed to offerI paid $to Groupon and $+ a transfer tour to the tour company advertising with GrouponThe tour company should have credited no less than $for fraudulent advertising & disgusting accommodations.That is a $credit per person, which is not asking very much. Thank you, *** ***
Sincerely,
*** ***

I am closing the case until the money is back on my card your company promised this since june as well promised chase bank as soon as the money is my account I will accept the deal and close the caseI replyed to your email with now answer
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

***
I am rejecting this response because: The business' response showed no indication of actually reading and attempting to understand the nature of the complaint, further substantiating my claim that they are not focused on customer service and as such it should remain on their Revdex.com record as a means of warning other potential customers who might do business with themFor example, while the business took sufficiently long to answer the complaint so as to ensure the package did finally arrive, the business ignored the fact that root of my complaint is that I needed the funds refunded to purchase an alternative Christmas gift for my daughter As Christmas has come and gone, with no refund, it is no moot point and Christmas was ruined for her because I could not afford to purchase another giftTo add insult to injury, the business reiterated the fact that it could be several weeks yet before I will see a refund (again, ignoring the root of my initial complaint about the length of time this transaction is taking).Furthermore, I reject the response because it has now been a week since I dropped off the package for return deliveryDespite what the response says, my Groupon account still shows no indication that the label was ever scanned and the package is en-routeAs it turns out, I am likely going to have to contact my credit card company to demand an immediate credit and refundNonetheless, I want it to stand on Groupon's record that they are inconsiderate of their customers and take far to long than should be required in this day and age to process purchases and refundsAs a result, I would be doing a civil disservice if I did not recommend to the public that they follow my suit and purchase their goods from Amazon instead
Sincerely,
*** ***

Hello ***Thank you for reaching out to us through the Revdex.comI have reviewed your most recent comment and all internal Groupon correspondenceI responded to you a moment ago via email from ***@groupon.com.Regarding your complaint: I apologize for the trouble you
experienced trying to redeem your 10-week Weight Loss Package Groupon.I’ve provided more specific instructions in my direct email to youIf you have any additional questions, please reply to me there.Thank you for your understanding.Regards,*** *ManagerGroupon Customer Support