Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

"Hello [redacted] I reviewed your follow-up complaint with the Revdex.com, and I do want to reiterate apologies for any frustration. As the previous manager [redacted] said on 8/25/16in Ticket # [redacted], the information that this was not a Groupon Goods purchase being shipped directly by our company was clearly outlined in the Fine Print on the deal page.  That said, we are never attempting to mislead our customers in any way; in fact, our aim is to be as transparent as possible with this information.  We will take this feedback seriously as we evaluate the format of our purchasing pages. I see that [redacted] gave you $10 in Groupon Bucks to make up for some of the frustration with this purchasing experience.  While we are still unable to refund anything to your credit card, I will add to that an additional $15 in Groupon Bucks.  This total of $25 in Bucks exceeds the price you paid for the combined two Groupon Stores purchases.  I've issued $10 Groupon Bucks to your account. This credit is available to you immediately and expires in 180 days. It will automatically apply to future purchases until it runs out. Thank you for your understanding, [redacted] Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint:I checked your account and I can see that...

your refund was already processed on 01/26/2017 to the card ending in [redacted]. It should appear on your statement as a refund from Groupon, Inc.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm really sorry for the trouble and...

I appreciate your understanding. I've just issued a $60 refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at http://www.groupon.com/mygroupons.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support.

Hey [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,[redacted]...

C.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: this was not authorized....Groupon needs to get there st together....this is totally [redacted] ridiculous!!!!!!!!
Sincerely,
[redacted]

I apologize to being somewhat late to responding to Groupon's latest messages, as I have had the flu for the past two weeks.   I have to say, I found trying to resolve my issue with Groupon to be an incredibly frustrating experience.  On February  5th, I received something from a customer service manager through the Revdex.com saying that they were now handling my issue. HOWEVER, three days before, I received something from the support@groupon website saying that my account was closed, and the closure of the account could not be appealed (email below).If you look at the history of my complaint, you will see that all I wanted was a simple answer to the question, what was the $180 charge that I had on 10/10/15, because I didn't remember any charge for that date.  I emailed, made phone calls, and no one could give me a simple answer to the question.  As I had a $30 charge for the same date, I made the assumption that somehow, Groupon's computers had made some mistake, and charged me $30 six more times.The February 2nd email from Groupon is below:Hello Kevin,I am following up with you again via your Revdex.com complaint. I sincerely apologize for any trouble this may have caused. I have attached your unused Groupons to this message. The $180 charge was from the four [redacted] tickets that were purchased on 10/10/15.Due to the multiple disputes filed our Account Specialists have deactivated your account since you have violated the Terms of our Site. This decision cannot be appealed.AlexandriaManagerGroupon Customer SupportAttachment(s)kevin-r--[redacted]_starbucks-12 (1).pdfkevin-r--[redacted]_murray-s-sturgeon-shop-2 (2).pdfkevin-r--[redacted]_whole-foods-market.pdfkevin-r--[redacted]_papa-john-s...⇄ Alexandria is indeed correct, I DID spend $180 on [redacted] tickets on 10/10/10.   The problem is, because Groupon took so long to tell me what the charge is for, I had the charge cancelled by [redacted].  And because Groupon was so disorganized, they never went to [redacted] to say what the charge was for, which is the standard procedure in such situations. I want to make this right.  I do want to pay for my [redacted] tickets.  But I also want my Groupon account reopened.   Given how disorganized Groupon has been in this matter (not to mention that the whole [redacted] at Newark's Prudential Center ticketing procedure was a fiasco, and we ended up missing the first 45 minutes of the show, but that's another story) I don't see reversing my [redacted] charge again, until Groupon restores my account.   With the complete disorganized manner in which this whole thing was handled, I simply can't make the first move here.  However, if you reopen my account I pledge to call [redacted] and pay for the $180 charge.   Does this sound like a reasonable proposal?  If you have any questions, feel free to call me at [redacted]. thanks Kevin [redacted] Complaint: 11079247
I am rejecting this response because:
Sincerely,
Kevin [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint:  I've checked your account and it...

appears that your Groupon for [redacted] was already redeemed by the business on 1/7/2017. At this point it is no longer eligible for the Trade-In Bucks [redacted]. offered on 1/2 vis his email or for a refund. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because:  This is an unacceptable offer.  You have already offered this repeatedly and it has never happened.  As I have stated to your business previously, to a consumer, when I have tried repeatedly to reach a business that does not respond to me, it tells me that my business is of no importance to them.  Then when I reach out to you and inform you that one of your vendors has repeatedly ignored me and you fail to listen to my pleas and tell me that all you're going to do is send me back to a business to which I have no interest in doing more business with, it further tells me that you also have no concern for me as a customer.  Further, your policy that I can only return a voucher within 3 days is ludicrous.  How would I know within 3 days that the business was going to reject me?  You are both consistently sending me the message that I, as a customer, do not matter to you.  You told me repeatedly that you were sending me to the scheduling team yet it never happened.  You told me repeatedly that you were escalating my issue, yet it never happened.  I have ZERO interest in doing business with you.  I want a refund.  Period.  If you cannot do that, we have nothing further to discuss.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I see that my fellow manager [redacted] already reached out last week and issued you a refund for this accidental purchase. I believe this issue should be resolved, but I'd like to reiterate my apologies for any inconvenience.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
I still believe the practice of showing products from companies that have been out of business for a year or more should be discontinued. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: doesn’t address issue with Groupon app that promotes expiration date and not date of show. I understand that there is a difference between the expiration date and the show date but in the groupon app it promotes/(first date I see associated with the groupon) the expiration date for the show which is the same method for the other groupons that I have purchased(and not had any issues with before). The issue is with the groupon app and not the original groupon purchase. The groupon app needs to be fixed or other ppl will have similar concerns missing shows or live events because the expiration date is the first date you see instead of the date of the show. Thank you. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I have received the replacement mattress and now have the mattress I ordered.  Thank you for your assistance.
Sincerely,
[redacted]

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, sorry for any inconvenience. I wasn't able to...

find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.I’ve provided more specific instructions in my direct email to you. Please reply to me there.Thank you for your understanding and for your patience.Regards,[redacted]Groupon Customer Support Manager

H[redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Thanks for your email! You've actually contacted our Customer Support team, where we help customers who use Groupons at our partner...

businesses. I'm sorry for any confusion!The best way to get the help you need is to contact your Groupon account representatives. You can find their direct contact information by logging into your Groupon Merchant Center at merchants.groupon.com and clicking the question mark icon at the top right corner of the screen. You can also contact our Merchant Support team by email at [redacted] for assistance.Again, I apologize for the confusion, but once you've reached out to our Merchant Supporters, they'll get back to you shortly. Thanks for your understanding!Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]
I'm a manager here in Customer Support and I'm responding on behalf of Groupon's management. I have reviewed your correspondence with our representatives and I apologize for any confusion.
I'm so sorry to hear about the trouble you've had with your Groupon Goods purchase. This is...

never the experience we want you to have, and I certainly understand your frustration. We do our best to ensure you're totally satisfied with your product, and I'm sorry we've let you down in this case.
Unfortunately, we're not equipped to offer exchanges or replacements at this time, so I just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.
We know this is disappointing. In fact, it's downright unacceptable--failing to deliver as promised is something we take very seriously. We realize that refunding your purchase doesn't solve the inconvenience of not getting what you ordered, and we couldn't be more sorry for the trouble.
Because the order's already been canceled, there's no need to return the item to us. If you need anything else, please let me know.
Regards,
[redacted]
Manager
Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because:The so called add on is not replaceable. most certainly the lack of the part of the service makes the whole experience less enjoyable, or better say leaves it almost worthless because it is short lived. I understand your point of being economical, as I will be more careful with further business with Groupon. You may consider the issue as resolved, there are no winners here.
Sincerely,
[redacted]

Hi Michael,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards,Marisabel *.ManagerGroupon Customer Support

Hi Susan,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding. Regards, Diane *ManagerGroupon Customer Support