Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint:  I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]
[redacted]Groupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: Thanks for your email, and I apologize...

for any trouble. It looks like this has already been taken care of and I can confirm that your refund, $84 for two vouchers, "Three-Hour Painting Session for One or Two or Private Painting Event for 10 from Art by the Glazz" and "Experiential Packages from [redacted] were processed successfully on 8/15/2017 and 8/18/2017 in Groupon Bucks to your account. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there. Groupon Bucks apply automatically to any future purchases until the balance is used.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm very sorry for the frustrating...

situation regarding your iphones. Based on previous tickets with our support team, I see that you were issued a credit of $59.33 and then a separate credit of $10 for the inconvenience. Since you stated that both purchases for the phone arrived in subpar condition, I will issue a final credit of $60 in the form of Groupon Bucks to your account. While these items are final sale, we certainly never want you to have a poor experience. We do take this kind of feedback very seriously, and appreciate your understanding.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]@groupon.com via Ticket [redacted].If you have any additional questions,...

please reply to me there.Thank you for your understanding.Regards,[redacted]SupervisorGroupon Customer Support

Hello Brooke,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: For security purposes, we are unable to...

modify anyone else's account without their direct consent. Please have the purchaser of this Groupon log in using the email address associated with their Groupon at www.groupon.com/support. The sooner we hear from them, the better we can assist.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Maggie ManagerGroupon Customer Support

Initial Business Response /* (1000, 6, 2015/08/08) */
Contact Name and Title: [redacted] Manager
Contact Phone: [redacted]
Contact Email: [redacted]@groupon.com
Hi [redacted],
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry...

for the trouble.
We're sorry the restaurant was closed on the Fourth of July without specifying on their website. Many businesses change their hours for a national holiday but we always want to get that information to customers as soon as we know. At this time, we won't be able to reimburse you for the expenses incurred when attempting to visit on 7/4.
Since you don't want a refund, we are limited with what we can offer. We won't be able to insist that they provide any complimentary items or a larger discount. A question like this would be better answered by the business. You can find a link to their website and contact information by visiting the page where this Groupon is featured. Head to www.groupon.com/deals/the-kitchen-italian-cafe-and-pizzeria and look to the right of the deal's description.
I'm sorry we can't be of more help but we appreciate your patience and understanding.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (3000, 8, 2015/08/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Groupon has done nothing to try to make this right at the first place or after going through Revdex.com.
There is no customer service in how Groupon doing their business.
Thank you Revdex.com for facilitating this dispute, the case may be closed, since I don't see a different outcome will come out of this.

Hello [redacted],I do apologize for the trouble. Unfortunately this item is no longer in stock and we are not able to ship it out at this time. Your refund processed successfully on 11/2 to the card. It should appear on your statement as a refund from Groupon, Inc.Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite this process.  If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and thank you for your patience. Please let me know if you have any other questions. Regards,[redacted] EGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.It looks like this issue has already been taken care of and we again...

offer apologies for the difficulty you experienced redeeming your Groupon for "Journey to the North Pole Cruise for Two Adults."I can confirm that your refund processed successfully on 12/12/17. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.Your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. As it has been more than 10 business days since the refund was issued, if it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I apologize for any inconvenience, and I hope this clears everything up. Please let me know if you have any other questions.Regards,[redacted]SupervisorGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including the conversation between you and my colleague [redacted] in ticket [redacted] on 1/27/17.Regarding your complaint: because you filed a dispute with your bank regarding the charge for this item, you will need to contact your bank.  As noted by [redacted] on in the ticket above:"Thanks for the reply and confirming that you have contacted the bank.Please follow up with them and if you need any further assistance or did not get any proper response from them, please get back to us and we will assist you."Please send any replies directly to ticket number [redacted], as they will be handled directly.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

I reject this response because the Group.com customer support sent me this message below which did absolutely nothinig to resolve my issue.   It's the same response as I got when I contacted them directly.   How can a company not take back a defective product regardless of the timeframe.   14 day return policy is ridiculous considering they offer Groupon deals that expire quickly, so you need to purchase them sometimes well in advance of when you need it.   As I explained this was a Christmas gift for our granddaughter so the box was not opened immediately.   Under normal circumstances I would have opened the box right away.   That the point I am trying to get across to this company.   There are sometimes exceptions to the normal rules - they don't seem tot get this at all! Hi Paul:I'm sorry to hear about the trouble you've had with your Groupon Goods purchase. I understand that you spoke to Becky C on 12/7 and were not satisfied with the response you were given and have submitted a claim to the Revdex.com.As you were informed if your order arrives damaged or defective, you can always return it within 14 days of delivery. Unfortunately, we're not in a position to guarantee our products outside of that window and cannot assist with a refund at this point.I'm very sorry for the inconvenience. Regards,Alexandria * Manager Groupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint on the booking for the [redacted] Las...

VegasI’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Kacie,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [email protected] your complaint: I apologize for any frustration, and for all...

the back and forth. I just issued a full refund back to the credit card you used for this purchase instead. Please allow up to 10 business days for this to be reflected on your statement.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Radhakrishnan *.ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted].Regarding your complaint: I've issued a full refund to your credit card...

for the order. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted]
I've unsubscribed this email address. You will stop receiving Groupon promotional emails within 72 hours.
Please keep in mind that in the future, you may receive transactional emails regarding purchases made through your account and important business announcements that could affect...

your rights as a customer. You may receive an email if we update our privacy statement or our terms of service. You will also receive any emails that you request in the future if you re-subscribe or if you sign up to receive email relating to a new Groupon product or service.
Please let me know if you have any further questions.
Regards,
[redacted] V
Manager
Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because:I have not received any email from Groupon. There is nothing I can respond to. If Groupon is asking me (again) to EXPLAIN the situation or provide details, I have already done so in my previous emails to them. Requiring me to repeatedly REPEAT my issue is not a resolution.
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: It looks like both refunds were...

processed on 08/26/17 to the original forms of payment as advised. It can take up to 10 business days for those credits to post back to your accounts and they may not post on the same day.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Kind regards,[redacted] ManagerGroupon Customer Support

Hi [redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
The first purchase made at 1:17 PM CST was made in your husband's account. It appears the computer you used to make that purchase was...

already signed in to your husband's account. This would explain why you did not receive a confirmation email to your email address. It was sent to your husband's instead. It also explains why our chat representative didn't see the purchase. The only information provided was your own email address and unfortunately the orders were not placed there.
We're very sorry for the trouble. As we explained when you called, any items marked "final sale," are nonrefundable and may not be returned. You can find this information in our Return Policy at http://[redacted], and in the Fine Print on the purchase page for this Groupon at https://[redacted]
Of course, if your item was damaged prior to delivery, please let me know and I can assist you in returning the product in that case. However, due to the nature of this deal, we aren't able to provide a replacement.
If you have any further questions, don't hesitate to ask.
Regards,
[redacted]
Manager
Groupon Customer Support

Hello Patricia,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted].In ticket [redacted], it was stated:"Regarding your complaint: I'm very sorry for the continued trouble and frustration. I can see the order in question in your account. We were notified by your financial institution that a dispute had been issued against this purchase. We recommend reaching back out to your financial institution directly to discuss a resolution."To reiterate this, I must say that any time a dispute is filed, we cannot edit or change an order in any way. We must abide by the decision made by your financial institution, and encourage you to reach out with them about any outcome.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you and have provided you with the best solution available in this circumstance. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in my...

direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support