Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I’m so sorry to hear that your order doesn't meet our quality standards....

Although we're not able to offer exchanges or replacements at this time, I can help you return this order for a full refund.I have sent you a return label in a separate e-mail.Print the label and return the item via U.S. mail for free.Check the status of your return by visiting http://www.groupon.com/mygroupons.Locate the item you returned, then select “View Details” and “View Return Status.”When we receive the item, you’ll be refunded to your original form of payment within 10 business days.To help make this right, I’ve also issued $20 in Groupon Bucks. We'd love for you to be able to try one of our other deals. Your Bucks will automatically apply to future purchases and expire in 180 days.Thanks so much for your understanding!Regards,[redacted] SupervisorGroupon Customer Support

Hi [redacted]I'm very sorry for the trouble you've experienced trying to redeem this Groupon, and I can absolutely understand your frustration. I've just issued you a full refund and removed this Groupon from your account. Please allow up to 10 business days for this to be reflected on your statement.We...

appreciate you bringing this to our attention. We'll use your valuable feedback to evaluate the kinds of deals we offer and businesses we work with. I apologize again for the troubling experience. Please do not hesitate to let me know if there is anything I can do for you.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

Hi Paul,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Alexandria...

*ManagerGroupon Customer Support why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from support[redacted].Regarding your complaint: Unfortunately we would need to contact your...

wife directly to assist with the orders in her account. For security purposes, we are unable to modify anyone else's account without their direct consent. To ensure this issue is addressed, I am happy to contact your wife [redacted] directly. I will be reaching out to her via support[redacted] with more information regarding this purchase.I’ve provided more specific instructions in my direct email to you (Ref. #[redacted] If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hi [redacted], Thanks for reaching out to us through Revdex.com.  I have reviewed your correspondence with our representative and I apologize for any confusion.I am sorry if there was delay from our side, however we  have issued refund for $79 for...

 [redacted]-skincare-7 to your original mode of payment and for  [redacted] Water Tours of $38, we are happy to offer trade in to you, which you can use it within 24 hrs to purchase a alternate deal for cost you purchased.Hope this clarifies. Please feel free to ask, if you have any other concerns.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]
Regarding your complaint: Sorry for any inconvenience. I wasn't...

able to find your purchase using this email address. Could you have used an account associated with another email address to make the purchase?I can definitely find any Groupons that you have been charged for; I'll just need a little more information. Could you please provide as much of the following information as possible?(Please be sure to provide this information above the reply line in this email)• The last four digits of the credit card that was charged• The date of the charge • The cardholder name• The name of the business that was featured • The city from which it was purchased • The total price paid• Any other email addresses you may have usedOnce I have this, I'll be able to find the account you've used to purchase your Groupons and look into this issue.Thanks for your patience! I look forward to helping you further.Regards,[redacted]ManagerGroupon Customer Suppo

Complaint: [redacted]
I am rejecting this response because: the company said they consider it resolved yet they have done nothing to fix it, there supervisor on the phone stated it would be cancelled and refunded as it was within 48 hours.  I've also been speaking to folks on their Groupon Facebook having very similar issues. I should not be penalized for one person's mistake, they have done nothing at all except male excuses and say theu consider it resolved. They haven't tried to contact the original person who said it would be camxlles and refunded,  the hotel manager was standing next to me when o repeated what they had told me which is why we paid with a card. Honestly they don't even give me a reason why they can't other than "we looked it up and we can't honor your request". 
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I responded to you a moment ago via email from [redacted]I am sorry to hear that you've had so many issues lately using Groupon. Regarding your [redacted] Groupon, we sent an email on 5/19 to all...

customers who purchased this Groupon. I've copied the original email below in case you are unable to locate it:-------We have some bad news: [redacted] Fridays at [redacted] At The Falls no longer be able to provide the services for your Groupon after May 26. We know—we're disappointed too. Since you may not have had the opportunity to redeem your Groupon yet, we wanted to give you a heads-up so you can use it before then.Of course, if you won't have a chance to redeem your Groupon before May 26, please let us know at www.groupon.com/support. We'll be happy to help.We really appreciate your understanding and apologize for any inconvenience this may cause. If you have any questions about this, please feel free to let us know.Regards,Groupon Customer Support---------I am truly sorry to hear about the experience you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case. To help make up for the trouble, I've issued $44.10 (amount paid) in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Regarding your [redacted] Caribbean Groupon, I'm really sorry for the trouble and I appreciate you providing us with this feedback. I've just issued a $8.10 (amount paid )refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Regarding the 8X Zoom Phone Camera Lens, I'm sorry to hear it arrived crack and was not the item you believed that was being advertised.  I understand you threw the item away. In the future, we ask that you provide us with an email at [redacted] with a photo of the damaged product so we can assist you. Given your recent troubles, I've gone ahead and issued a $24.81 (amount paid) refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Regarding the [redacted] Durable Micro USB Cable, I am sorry it wan't working with your [redacted] s4.  I've gone ahead and issued a $8.62 (amount paid) refund in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.  In the future, as long as your item isn't listed as "Final Sale" in the Fine Print at the time of purchase you can return items for a full refund within 14 days of delivery by heading to your My Groupons page at http://www.groupon.com/mygroupons. Once you find the purchase you want to return, click "View Details" and then "Return Package," found directly above the the "Track Package" button. If your item is eligible for a return, just follow the on-screen instructions to fill in your details and print a prepaid mailing label. Regarding the [redacted],  I've gone ahead and issued a $23.98 (amount paid) refund in Groupon Bucks to your account as a one-time exception. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed. This was a Final Sale item and because it had been more than 2 hours since you made your purchase, your order had already been processed and your item had either shipped or would be in transit shortly. At that point,we were unable to cancel or change your order. . For future reference, you can edit or cancel your Groupon Goods order within two hours of purchase when accessing your My Groupons page through a browser. From a computer, sign into your account at www.groupon.com/mygroupons. Then, click "View Details" next to the order you'd like to change. If you see “Edit order” on the left-hand side of the page, just click that link to edit or cancel. You can also give us a call during that time frame at (888) 375-5777 and we'll be happy to assist you. Our phones are open 8 a.m. to 7 p.m. Central Time, seven days a week. You now have a total of $109.61 of Groupon Bucks. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.Again, I apologize for any frustration these issues may have caused. I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.If you have any additional questions, please reply to me in the direct email that I've sent you via [redacted].Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hey [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I've assigned your issue to a representative who will be following up with you via email.Thank you for your understanding.Regards,[redacted] C.ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted].ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint about [redacted] Recharge Plush...

Pillowtop Mattress Set delivery.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: nothing has been done to rectify the damaged items I returned.
Sincerely,
[redacted]

Hello [redacted]
Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].I’ve provided more specific instructions in my direct email to...

you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email froms[redacted]Regarding your complaint: receiving the wrong option for your NFL Fan Favorite Kids' Recliners orderI’ve provided more specific instructions in my direct email to you, which is ticket [redacted]. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]groupon.com.Regarding your complaint: Sorry for any trouble you've had.We...

were recently notified by your financial institution that a dispute had been issued against a purchase you made—specifically, your Groupon for [redacted] Store. We recommend reaching back out to your financial institution directly to discuss a resolution.If you have any additional questions, please reply to me in the email I sent directly to you.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support