Groupon, Inc.

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint, I'm sorry for the trouble that you had receiving your authorized orders through us after your account was...

compromised. Here are 2 links you can use to access the last 2 Sub Station Groupons we haven't sent over yet directly. Please note, you must be logged in to your Groupon.com account to view the vouchers. [redacted]
[redacted]We're so sorry for any inconvenience this may have caused. If there's anything else we can look into for you, please reply back to the direct email we've sent you with more information.Regards,[redacted]ManagerGroupon Customer Support

Hi [redacted] The email from my colleague Michael G was sent to the email address associated with your Groupon account, which is [redacted]@gmail.com. Below you'll find the email sent: "Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I am so sorry for the trouble you've had with your [redacted] Groupon.Regarding your complaint: We would be happy to assist you with getting the full product that you ordered, but we will need some additional information.Could you please let me know exactly when [redacted] last contacted you, and copy the exact content of the message?Could you also please let me know when you contacted them last, and the exact copy of your last message as well?I would be happy to have our Resolutions Team look into this further so we can get you your hangers, but we will first need to know where you left it with the merchant.Thanks for your patience.Regards,[redacted]ManagerGroupon Customer Support"Please follow up with him in this ticket to get this issue resolved. Thank you, [redacted]ManagerGroupon Customer Support

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your complaint: I'm sorry for any trouble....

Unfortunately, I am unable to find an account associated with the email address you've provided. It's possible that you are subscribed to our daily email list but do not actually have an account for making purchases. (Groupon accounts are automatically created when you successfully buy your first deal.) If I'm unable to find your account with the information you've provided, then you may have not successfully made a Groupon purchase. If there is an alternate email address that we can search, please feel free to let me know. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Complaint: [redacted]
I am rejecting this response because:you didn't give me my groupons or provide me any sort of consolation.
Sincerely,
[redacted]

Hey [redacted]I reviewed all of the internal correspondence regarding this deal.As you've heard from various reps and supervisors in our department, we're unable to provide a refund for this deal due to the amount of time it's been since you purchased this deal on 6/30/2015.With everything you've mentioned, we're certainly sorry that things didn't go perfectly. If we're made aware sooner, we have more options at our disposal.However, because of the timeline related to this issue and the numerous exceptions we've made to our general refund policy for you in the past, I'm not able to provide your desired resolution.I'm sorry for any frustration that this may cause. For your records, the internal ticket number associated with this issue is [redacted]Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hi [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I responded to you a moment ago via email from [redacted]Regarding your complaint:  I double-checked, and these refunds...

has been received by the bank. I've also located the Acquirer Reference Number (ARN) for these refunds and I request you to please contact your bank's claims department with this information so that they can retrieve your funds.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]Manager Groupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I apologize for any frustration, and for all the back and forth.I responded to you a moment ago via email from...

[redacted]@groupon.com.Regarding your complaint: It looks like this has already been taken care of, and $73.60 in Groupon Bucks was added to your account on 7/17/17. Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.This credit is available in your account and expires 180 days after being issued.I’ve provided more information in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]SupervisorGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Pending [redacted] credit of $17, I’ve...

provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Complaint: [redacted]
I am rejecting this response because: Geek Gadgets will not allow me to use $75.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Their customer service is completely awful.  Even in this complaint rsponse, you can tell that they did not fully read.  There was no additional transaction started by ME on 8/26.  I received an email from someone saying they were Groupon and after that there was over $1,000 of  fraudulent activity on my card that was used with Groupon.  As for the trade in - I understand how trade in works.  The point was that the first representative offered it and then the second representative said that I was not eligible.  However- in going to the Groupon site yesterday in order to retrieve some more detailed information for my complaint with the Attorney General, it said that I COULD do a trade in on that day only!  Had I not gone to the site on my own, I would have never known.  So once again, poor customer service.So yes, I reject the response because you did not fully address my concerns and your customer service is awful.  (Also, there was no detailed email sent to my email address as indicated in your response.) However, since I happened upon the trade in offer on the site yesterday, my money has been returned to me.  I will be guarded in my use of Groupon in the future - if at all - after the trade in vouchers are used.
Sincerely,
[redacted]

Hi [redacted]I am truly sorry to hear about your disappointing experience. Unfortunately the merchant is solely responsible for the voucher purchased and we are unable to provide any immediate solution. We completely understand your concern and apologize for the trouble. To make up for the...

disappointment, we will refund for the voucher in Groupon bucks as a one off and the same will be reflected in your account shortly. At this point, we are unable to provide any further resolution.Sorry for the trouble. We will make sure these kind of experience will not happen in future. Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from[redacted]Regarding your complaint:I am truly sorry to hear about the experience...

you had redeeming this Groupon. We're always working to make sure every deal is unique, fun, and a great value. I sincerely apologize that we haven't delivered in this case.Our Groupon Promise exists to protect people from having a poor experience when they use their Groupon. We want our customers to know that we are there for them in case something goes awry when they try to redeem it. It doesn’t happen often, but we’re there in case it does! You can read more about Groupon Promise here: http://www.groupon.com/groupon-promise. To set things right, we had refunded your groupon purchase earlier. I hope this helps to right the situation. We love having you as a customer and want you to continue to love using Groupon. Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again.Thank you again for reaching out to us. Please let me know if there is anything else I can do for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about your reservation for the [redacted]...

Beach Resort. We are not able to refund, the hotel denied the refund stating that they were not currently under a mandatory evacuation and were uncertain if they were in the path of the hurricane at the time of your request. In addition, if the reservation was canceled, the standard penalty will apply.I have reached out to the hotel again and unfortunately, we have not been offered an approval. I have issued $50 in Groupon Bucks as a courtesy, given the inconvenience, this has caused you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]Tell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague [redacted] in ticket [redacted]In ticket [redacted] replied to you and stated:"Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: Sorry for the trouble with the voucher value.I've gone ahead and issued $10 in Groupon Bucks to your account for use towards your next purchase.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.Groupon is always looking for ways to improve your experience and we will do our best to make sure this doesn't happen again. If there is anything further I can do to help please do not hesitate to get in touch by replying directly to this email.Regards,[redacted]ManagerGroupon Customer Support"Regarding your rejection: This conversion to original form of payment refund was processed on 10/22/17. As stated, please allow up to 10 business days for this refund to fully post to your statement.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint, I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hi Jerry,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your understanding.Regards,Megan...

*ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm very sorry for the trouble. It looks...

like there was an error that prevented your order from processing successfully. However, we can still get you this Groupon!In most cases, Groupon deals are no longer available after they close and we are unable to process late orders. However, in this particular instance, it looks like we've got a couple left for you!Here's the link to the deal, where you can still make your purchase today:https://www.groupon.com/deals/gl-maxwell-12And it's never our intention to mislead customers about the value of a deal.There are a number of reasons the price might fluctuate, but we'll always try to bring you the best deal possible.Additionally, I double checked and see that you have tried to apply 20% off promo discount towards the purchase of [redacted] Groupon vouchers. I've gone ahead and issued $9 in Groupon Bucks to your account for use towards your next purchase.This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase, and the Groupon Bucks expiring soonest are always applied first. If you sign into your account at http://www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I can understand your frustration...

on the cancellation of the [redacted] Live deal. I can confirm that your refund processed successfully on 04/15/2017. You should have received an email confirmation shortly after this refund was issued. If you're not seeing it, I recommend checking your spam folder to make sure our emails aren't ending up there.If your refund was processed to the paying card, it should appear on your statement as a refund from Groupon, Inc. Though the funds are out of our hands, it can take a little time for banks and financial institutions to route those funds correctly and post them to your account. This typically happens within a matter of days, but we ask that you allow up to 10 business days for your refund to appear on your statement.Unfortunately, we're unable to expedite the cash refund process. If it has been longer than 10 business days since the refund was issued and it hasn't posted to your bank statement, please contact the claims department of your bank directly to check on its status.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I’ve provided more specific...

instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]