Groupon, Inc.

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I would first like to apologize for the...

trouble you've had in finding a solution to this issue. I see now that the Deal Page for Carpet Cleaning for a Hallway and Three or Five Rooms from [redacted] Carpet Cleaning LLC has since been removed, as there were several accounts that this merchant has been non-contactable. I would also like to apologize for the lack of clarity in our correspondence with you. I understand that this can be frustrating, and the feedback you've provided will definitely help with the training of our reps in the future.For the trouble, I have refunded you in full and have provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Su

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I'm really sorry for the trouble this...

has caused. We always try to be as transparent as possible with the information available on our deal pages, but it seems this information wasn't very clear. I've just issued a $15 refund in the form of Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Initial Business Response /* (1000, 8, 2015/07/21) */
Hi[redacted]
Thank you for reaching back out to us through the Revdex.com. I have reviewed all past correspondence and I'm sorry for the trouble.
Unfortunately, books, beauty products (excluding electronics), undergarments,...

perishable items, any items marked "final sale," and items that have been worn are nonrefundable and may not be returned. You can find this information in our Return Policy at http://gr.pn/GoodsReturns, and in the Fine Print on the purchase page for this Groupon at http://groupon.com/deals/gg-natures-sleep-12-gel-memory-foam-mattress-4.
For future reference, you can make changes to your purchase for a limited time after placing your order when accessing your My Groupons page through a browser. From a computer, click "View Details" next to the order you'd like to change. If you see "Edit order" on the left-hand side of the page, just click that link to cancel your order. Specifically, Groupon Goods orders can be canceled within 2 hours of purchase, and you can cancel a GrouponLive deal until midnight the day of purchase. Please keep in mind that you may need to use a computer to cancel your order; our mobile app for some devices doesn't support this feature.
Thanks for your understanding. If there is anything else I can help you with, please let me know.
Regards,
[redacted]
Manager
Groupon Customer Support

Hi [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I'm personally addressing your issue today and I'll update you via email with my progress.Thank you for your...

understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the difficult you've...

encountered while attempting to redeem your Groupon gift card. I want to be able to assist and locate this for you.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hey [redacted]Thank you for reaching out to us again through the Revdex.com.I've notified the manager originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I have notified a Merchant Support...

specialist who is reviewing your request who will provide more specific instructions in a direct email to you. If you have any additional questions, please reply directly to that message.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your refund request for order# [redacted] and...

[redacted];I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint, I see that refund has already been...

issued. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
 The merchant has credited my account so I'm withdrawing my complaint. Thanks for your help. 
Sincerely,...


[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: we were notified by your financial institution that a dispute had been issued against a purchase you...

made—specifically, your Groupon Getaway for the [redacted] Principe Jamaica. Since you have already disputed the charge with your financial institution, then we have to let that process run its course. Instead of resolving the issue with us, you should work with them directly to discuss a resolution.I’ve provided more specific information in my direct email to you. If you have any additional questions, please reply to me there.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Regarding your complaint: I'm going to loop in a Getaways specialist...

to review your case for further consideration.Please stay tuned for an update via email.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Unresolved. Complaint is going nowhere, I have had five different people tell me the same thing. Nothing!
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I'm so sorry you've had a hard time...

getting in touch with New Age Health Center to use your Groupon. We always try to provide the business's best contact information so that reservations are super easy. As already stated, we've been in touch with this business and were fortunately able to smooth out the misunderstanding.Please try contacting the business again by leaving a Voice message at ([redacted] and wait 24 hours for a call back. If you still do not receive a call back from the business within 24 hours, please let us know.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.I understand you’ve changed your mind about using this Groupon after initially visiting the merchant. I've reviewed your order, and I...

would like to offer the opportunity to take advantage of Trade In. Exchange your Groupon, and you can purchase a brand new one.Here’s how it works:1. When you Trade In your voucher, you’ll automatically receive Groupon Bucks equal to amount you originally paid for this deal.2. Reply to this message to confirm that you want to exchange your Nail Inn and School of Cosmetology voucher for Groupon Bucks.3. After we initiate your Trade In, you’ll receive email confirmation that $24 has been issued to your Groupon account.4. Within 24 hours of Trade In, complete purchase of a new voucher for any Local deal using your Groupon Bucks to complete your Trade In.5. If you don’t use your Groupon Bucks to purchase a new Local voucher within 24 hours, your original voucher will be reinstated to your account and the Groupon Bucks you received will expire.We're so sorry for any inconvenience this may have caused. Please let me know if you’d like to proceed with Trade In via the direct email I sent you a moment ago if you'd like to use this amount towards another business. Thank you,[redacted]ManagerGroupon Customer Support_______________________

Complaint: [redacted]
I am rejecting this response because: I have been given permission from the account holder twice already, and would invite you to listen to the recordings of our conversations I had with multiple customer services reps at Groupon which includes this. We have tried to contact Groupon via the customer service link you provided and was told there is nothing they can do but supply $20 in Groupon credit.  
Sincerely,
Brooke [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: I apologize for the trouble with...

your [redacted] Sunglasses purchases. Since these were Groupon Stores purchases if there is an issue with your order you would contact the merchant directly through your Groupon account via our ticketing system to inform them of any issues so they can work to resolve them. This information was given in your confirmation email. The several disputes you filed violated our Terms of Use resulting in your account being deactivated. I have reactivated your account so you can reach out to the merchant.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]  ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I’ve provided more specific...

instructions in my direct email to you.If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support