Groupon, Inc.

Hello Melanie-Dawn,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you 2/11/16 via email from [email protected] your complaint: While we can't provide replacements,...

I'm happy to provide you with your return and refund status.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,Jamie *.ManagerGroupon Customer Support

Initial Business Response /* (1000, 5, 2015/09/03) */
Contact Name and Title: [redacted] Manager
Contact Phone: (XXX)XXX-XXXX
Contact Email: [redacted]@groupon.com
Hi [redacted],
My name is[redacted] and I am a Manager in Customer Support. I'm so sorry for the frustration regarding your Groupon Goods...

shipment. Unfortunately, it does appear that the only shipping address that we have on file for you is[redacted] XXXXX and this is the address where the item was shipped. If you are no longer at this location, I will gladly remove it from out system to prevent this from happening again.
We are not able to offer replacements or exchanges, so I've just canceled this order and issued $13.65 in Groupon Bucks to your account. This credit will be available for you to use shortly, and you'll receive an email as soon as it has processed.
Any Groupon Bucks you have will apply to a purchase automatically. You can see your balance in the top right corner of the page when signed into your account at www.groupon.com/mygroupons.
With that being said, this deal is still being offered if you wish to place a new order. You will need to ensure to enter in the correct shipping address at check out.
https://www.groupon.com/deals/gg-nfl-big-logo-earbud-headphones
We understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this nature.
Once again, I'm truly sorry for any disappointment. Please let me know if you have any other questions.
Regards,
[redacted]
Manager
Groupon Customer Support
Initial Consumer Rebuttal /* (2000, 7, 2015/09/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint. I’ve provided more specific instructions in...

my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards, [redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint, I’ve provided more specific instructions...

in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello Pat,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence, including your thread with my colleague Jen in ticket #[redacted].In ticket #[redacted], it was stated:"Hello Pat,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence with our Groupon Store merchant, OSP Holdings, Inc.Regarding your complaint: This Groupon Goods item is sold by a third-party merchant—they'll take care of ensuring the fulfillment, delivery, and quality of the item you've purchased. If you have any questions or concerns about your order, please feel free to reach out to the merchant directly by visiting your My Groupons page on the website or on the mobile app. Don't have the mobile app? Download it here. Once there, select View Details next to your order and you'll be able to view your order details and contact the merchant.I understand that you've reached out to the merchant requesting information on the settings included with your camera that was purchased on 06/06/17. Your correspondence also stated that you were requesting a return label for your purchase due to it not being as advertised.Unfortunately, as the merchant stated in their correspondence, it is well outside of the return window for this item, which would include a return request for a discrepancy with the item's description. While each Groupon Store Merchant has a different return policy, which would be included in the Fine Print of the deal, all Groupon Goods must be returned within 14 days of the shipment's arrival unless the Fine Print states otherwise. For more details on the Groupon Goods return policy, please visit https://www.groupon.com/faq#faqs:content-104, or click the "See return policy" link in the Fine Print for this deal.Since it has been more than 14 days since you received the item, it is within the merchant's rights to not accept a return at this time. I apologize for the inconvenience.However, as a one time courtesy, I have gone ahead and issued $20 in Groupon Bucks to your account to help make up for the trouble. This credit is available in your account immediately and expires 180 days after being issued. Any credit you have will automatically apply to your next purchase (except Market Rate deals). If you sign into your account at www.groupon.com/mygroupons, your Groupon Bucks balance is displayed in the top right.My apologies again for the frustrating experience. We're always here to help, so if you ever have an issue with a purchase, be sure to reach out to us within 14 days from the date of delivery on any Goods related items.If you have any additional questions, please reply to me here.Thank you for your understanding.Kind regards,Jen ManagerGroupon Customer Support"Within this same ticket, upon a further reply from you, Jen stated:"Your feedback is appreciated and will help us to determine the types of deals we run in the future. We also address these kinds of issues with the business directly to ensure they don't happen again. We do our best to make buying Groupons as easy as possible, but we know there's always room for improvement. We'll use valuable feedback like yours to make this process smoother in the future."Regarding your rejection: I understand that this may be frustrating, but I assure you that we work hard to make this information as clear as possible before you make your purchase. On the original screen where this deal was offered, www.groupon.com/deals/gs-all-pro-1080p-action-sports-camera-with-waterproof-acce...⇄ we included a "Fine Print" section just below the image. This section will always include all conditions of the deal that you should know before completing your order.In this case, the restriction in question is:"Product eligible for free returns within 14 days."Since we are past the 14 day window for return since you received the item, this merchant does have the right to deny a return of your product. This decision cannot be appealed.While I understand that you are not satisfied with the previous replies you've received, we have done our best to assist you. I am happy to answer any questions you may have regarding other purchases. However, I am not able to assist any further with your particular request and we consider this issue resolved.Thank you for your understanding.Regards,MaggieManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted] Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com. Regarding your complaint: Groupon has completed an inquiry with this...

business and confirmed they are open and accepting vouchers. As this business is confirmed as open and accepting vouchers, I can offer to reach out to our Scheduling Team to try to assist with use of the voucher. They will communicate the gift recipient's information to the merchant and try to get an appointment scheduled at their convenience. If you could please reply to this email and confirm the best way to reach the gift recipient and their preferred appointment times, our Scheduling Team will take over from there. I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there. Thank you for your understanding. Regards, [redacted] Manager Groupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11176519, and find that this resolution is satisfactory to me, although Groupon never did contact me directly with the letter they sent to you. 
Sincerely,
Karen [redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: I've unsubscribed this email address. You will stop receiving Groupon promotional emails within 72 hours.I’ve...

also emailed you directly from [redacted]@groupon.com via Ticket [redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]Upon reviewing your account, we encountered a violation of our...

Terms of Service and have closed the account. I am sorry for any inconvenience, but this decision cannot be appealed.I have attached your Groupons that have not been marked redeemed to the email sent from [redacted] so that you are still able to redeem them. Please note that while these Groupons have not been marked redeemed, you will want to check with the merchants for the most accurate redemption status, in case any of the merchants are using a different system to track redemption.I must request that you please discontinue use of our website and our services going forward. We do not come to decisions like this easily when it comes to serving our customers, but we also need to take into account the need to preserve the integrity of our program and the best interests of our company.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.The correspondence is in regards to your complaint about both...

purchases for 2 Single-Day Admission for Two and One Parking Pass for Alameda County Fair that was refunded, in addition to an additional courtesy refund for a total of $25.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]  I am still quite wary of purchasing from Groupon.  
Sincerely,
[redacted]

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint about Presale: [redacted] Orchestra...

Presented by [redacted] Channel - "The Ghosts of Christmas Eve" (Concert + Album Bundle). Per the deal page, it is stated that:All sales final, subject to Extraordinary Event Policy.In addition, I do apologize that a credit card that you did not intend to use was made for this purchase. I am showing that in the past this credit card was used to make multiple purchases.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer SupportTell us why here...

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence.Regarding your complaint: We've issued you a full refund and returned the amounts to your paying card and Groupon account,...

respectively. Please allow up to 10 business days for the credit card refund to be reflected on your statement.I’ve also emailed you directly from [redacted]@groupon.com via Ticket #[redacted] please reply to me there if you have any further questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Hello Annisha,Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [email protected] your complaint: I'm sorry that USPS was unable to locate...

your Groupon Goods shipment for the hexagonal earrings. Unfortunately, I do not have any further delivery information beyond the tracking number provided. My sincere apologies that I'm not able to do more to get this order to you.I've just canceled this order to your original form of payment. We understand that mix-ups like this can happen, but please note that in the future we won't be able to issue additional refunds of this nature. To prevent delivery complications like this, we recommend that you choose an alternate address, such as a friend or family member's residence, or a work address.In regards to the professional makeup brush cleaner and dryer purchase, it appears that product was marked returned to sender and returned to us. Given the circumstances, we've also issued a full refund for that order as well.You should see the credits anytime within the next 10 business days reflected on your statement.If you would like to speak with a member of our Customer Support team over the phone, please visit our support page with the following link, https://www.groupon.com/customer_support, to request a call back during phone hours of Monday-Friday 8am to 6pm CST.I’ve also emailed you directly. If you have any additional questions, please reply to me through there.Thank you for your understanding.Regards,Trevor DManagerGroupon Customer Support

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hey Jenifer,Thank you for reaching out to us again through the Revdex.com.I've notified a different manager than the one originally assigned to your issue and they'll be following up shortly with another email.Thank you for your understanding.Regards,Andrew **ManagerGroupon Customer Support

Hello [redacted],Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted].Regarding your complaint: I'm very sorry for the trouble with...

your Groupon Goods purchase. This is never the experience we want you to have, and we're completely embarrassed by the mistake. We're doing everything we can to make sure this doesn't happen in the future.Unfortunately, we're not equipped to resend the product you originally ordered, but we are happy to accept a return and issue you a full refund. If you would prefer to keep this product, you are more than welcome to do so as well.I’ve provided more specific instructions in my direct email to you. If you have any additional questions, please reply to me there.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer Support

Hello [redacted]Thank you for reaching out to us through the Revdex.com. I have reviewed your most recent comment and all internal Groupon correspondence. I responded to you a moment ago via email from [redacted]@groupon.com.Regarding your complaint: the [redacted] purchase was fully...

refunded to your original form of payment on 10/10/2017. You should see the credit within 10 business days of that date. For your security and to prevent any future unauthorized purchases, your account has been deactivated as well.If you would like me to reactivate this account, I am happy to help. Please reply directly back to the email I've sent you if you would like to reactivate your account or have any other questions.Thank you for your understanding.Regards,[redacted]ManagerGroupon Customer [redacted]

Complaint: [redacted]
I am rejecting this response because: The event has not been cancelled nor is this a problem with the date not working for me. I PURCHASED TICKETS FOR A CONCERT IN WASHINGTON STATE AND YOU SENT ME TICKETS FOR A SHOW IN CALIFORNIA! I don't live in California, nor do I know anyone in California! You misrepresented what you were selling to me. I did NOT receive what I purchased! Please either refund or give me tickets to the concert I purchased in Washington!
Sincerely,
[redacted]